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Have been trying to fix this on my own for a couple of days now – icons and arrows are missing from the site. Managed to find the error (see below):
Access to font at ‘https://secureservercdn.net/160.153.137.170/44e.2d5.myftpupload.com/wp-content/themes/Newspaper/images/icons/newspaper.woff?19’ from origin ‘https://thegreentransition.com’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.
Tried adding some lines to the htaccess file that I found on some forums with no luck. Actually disastrous as I got a server error and had to disable the htaccess file 3 times already and renew the permalinks to get a new one.
Tried my best to look through past posts and see any solutions, but just can’t get it corrected. Please can you help out and get this fixed. I see it has been quite the issue on the past.
The site is thegreentransition.com (although it is not live and currently under construction)
Thanks
Hi,
somehow I managed to delete my Newspaper theme related plugins and the theme itself via FTP. I was able to recreate everything, but now the theme settings are gone.
I have several database backups of my wordpress tables. So, I hope that old theme settings are stored somewhere in my backups. Can you please point me to a table and specific row, where I can find these settings? And maybe how to re-import them as new theme settings?
Thanks a lot
Hello,
Please make sure the theme was installed correctly =>
-> https://forum.tagdiv.com/install-via-ftp/
-> https://forum.tagdiv.com/install-via-wordpress/
Also, please check the requirements and increase them https://forum.tagdiv.com/requirements-for-newspaper/ and follow all steps.
if these are correct there should be no problems.
Also, when the site is crashed you do not get an error message?
Thank you!
Hello,
Please make sure your theme and plugins are updated correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
-> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Also, if the problem persists, please check if you don’t have a plugin conflict. if you don’t solve the issue please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic to identify you
Thank you!
Hi mockaccino,
This situation appeaser because you are using an old theme version with the latest WordPress version.
As I can see there are only two options:
1 – update that theme to the latest version. -> https://forum.tagdiv.com/how-to-update-the-theme-2/ (use the method from FTP/cPanel also install from newspaper the tagDiv Standard pack.
2 – downgrade the WordPress under 5.5. -> https://increasily.com/how-to-downgrade-wordpress/
Also first you need to make a full backup for your website and database.
Thank you!
Hi Bettina,
I don’t have cPanel, I sent the FTP access as well as a WP-ADMIN and a short explanation. Because everything is shown correctly on the post pages.
Only the start page is mixed up on the phone (desktop page) as well as in the browser (when I’m not logged in – Safari, Chrome, Firefox). The mobile version is then displayed there.
Many thx for your help!
Thomas
Hello,
Please disable the SUCURI plugin and check after that.
As far as I know, this plugin does not work with our theme and functionality issues may occur.
Also, you can check this topic https://docs.contentviewspro.com/fix-issue-element-style-not-allowed-child-element-div-context/
Also, please make sure the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Thank you!
Oh, sorry, I just noticed one mistake at a time. Please don’t get me wrong, you are doing an excellent job and on the other hand I am very satisfied with my second license. It’s just very frustrating to sit in front of the computer for 3 days and either sometimes see the mobile version on the desktop (if I’m not logged in) or the desktop version on the mobile phone (but only on the home page)
Here I had changed the template from Black Pro to Magazine Pro and colored it accordingly. Everything looks fine on the computer (as long as I’m logged in, sometimes even without logging in).
So far I’ve done the following:
– Read your documentation – as far as I can see, I did it as described there (and I had set it up beforehand, everything worked)
– All plugins deactivated and gradually reactivated
– Child theme deactivated and activated
– Cache deleted via FTP
– Cache deleted via plug-in “Super Cache” and “Autooptimize”
+++ the “old headers and footers” now seem to be gone +++
As soon as I open a post, everything is ok with the header and footer. Only the start page, it loads a desktop page on the phone. I used “create mobile site” as you described it.
When I use “edit mobile” everything looks normal (as it should).
Instead of posting articles, I’ve been trying for days to somehow solve the problem. But despite the documentation, I don’t know what to do next. I sit in front of it for hours, trying and not finding the fault. That’s why I turn to you, sure that’s just a catch somewhere, an attitude that I just can’t find (or am now so blind and frustrated that I keep overlooking it).
Why i get this error please give me a solution .
Access to font at ‘https://secureservercdn.net/160.153.137.210/24n.09d.myftpupload.com/wp-content/themes/Newspaper/images/icons/newspaper.woff?19’ from origin ‘https://projectsfree.in’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.
newspaper.woff:1 Failed to load resource: net::ERR_FAILED
projectsfree.in/:1 Access to font at ‘https://secureservercdn.net/160.153.137.210/24n.09d.myftpupload.com/wp-content/themes/Newspaper/images/icons/newspaper.ttf?19’ from origin ‘https://projectsfree.in’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.
newspaper.ttf:1 Failed to load resource: net::ERR_FAILED
Hello,
Please make sure the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, if you have extra plugins activate please disable them, and see after the error persists.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Thank you!
Hello,
Please make sure the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, do you have another page builder? If yes, please disable it.
Thank you!
Hello Bill,
Please make sure the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, to import a prebuilt website like Crypto News Pro please make sure you have tagDiv Opt-In Builder activate https://www.screencast.com/t/xzpncGj3pJv
Also, you can check this video https://www.youtube.com/watch?v=ezaaE2VP7V8
Hope this help you!
Thank you!
Hello,
Please provide more information about your error. Please make sure the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, the moment you choose our theme, please disable the extra plugins.
Also, please let me know if you added custom code in .htaccess.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all lower requirements, and follow all steps.
I found this article that I hope can help you https://www.dreamhost.com/blog/how-to-fix-wordpress-404-error/
Thank you!
Hi asdsawn24,
This situation it is quite strange and I say this because if should be something from the theme, I think that always should display hat error or if is a particular part of the theme, then it should display the error when you access that section.
Now this problem can be from different situations, for example it can be from a plugin conflict, for some settings or from some custom code set in the theme, theme files or .htaccess, wp-config.php or functions.php so we need to identify exactly from where it is coming the problem.
First please make sure that all theme requirements are set like in our guide -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ (make sure that you set the wp memory limit and that you add that code in htaccess).
After that another think that need to be checked it is to make sure that the theme and theme plugins were installed correctly, for this you can reinstall the theme via FTP/cPanel and install/update the theme plugins from Newsmag > plugins.
In case that you made all above steps and the problem it is still persisting, then we need to make some deep investigations, starting with the extra plugins that you use.
Let me know the results!
Hello,
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ please use method C (via FTP/cPanel/File Manager), also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
Hope this help you!
Thank you!
Hello Thomas,
If you have made a complete backup of your website (files and database) you can try to update it manually https://forum.tagdiv.com/how-to-update-the-theme-2/ please use method B (via FTP/cPanel/File Manager), also if possible disable extra plugins during the theme update to avoid any problems that may arise.
After you update the theme, you need to update the theme plugins too, also make sure that tagDiv Composer and tagDiv Standard Pack will be activated from Newspaper > plugins.
Let me know the results!
Thank you!
Hello,
Have you somehow deleted the default WordPress themes?
Also, please check this topic
https://wordpress.org/support/topic/your-site-does-not-have-a-default-theme-2/
Also, please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Thank you!
Hello,
If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.
Thank you!
Managed to solve it disabling all plugins with FTP
Hi,
I think that one of the problems it is that you are using an very old theme version 9.1 (now it is 11.2) with the latest WordPress version 5.8 and those are not compatible.
My recommendation is to make a full backup for your website and database and to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/ please use method B (via FTP/cPanel/File Manager).
After you update the theme, you need to update the theme plugins too, also make sure that tagDiv Composer and tagDiv Standard Pack will be activated from Newspaper > plugins.
This should fix the problem.
Thank you!
Hello,
Please make sure your theme and plugins are installed correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
-> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hi Simion,
Update here for you. I created a staging site and attempted to restore the staging site (plugins and theme only) from an UpdraftPlus backup from 8/10/21.
For staging, I’m using BlogVault and have SFTP and PHPMyAdmin access.
https://www.washingtonthoroughbred654.e.wpstage.net/wp-admin
User: 80243a9d
Pwd: 194f2ebf
I was hoping to compare the Theme Panel settings from the 8/10/21 backup with the current Theme Panel settings on production. Unfortunately, they look identical.
So, I assumed I needed to restore the database as well. Therefore, I did the best I know how to replace the database on staging from an export of the database I did from production a few days ago in PHPMyAdmin. I renamed it to the staging database name and replaced all the URLs to the staging site. And now the site is giving me a critical error, https://www.washingtonthoroughbred654.e.wpstage.net – but I can still log into /wp-admin.
Also, after importing the database /wp-admin, Theme Panel is no longer available under my Newsmag left nav menu.
My goal with creating a staging environment: I want to compare my Theme Panel settings from the 8/10/21 back up to the Theme Panel on production to see what else I’m missing.
At this time, my client isn’t comfortable sharing admin access with tagDiv to the production server. Let me know if access to this is an absolute requirement in order to troubleshoot.
I have emailed contact@tagdiv.com with credentials and the export of the original staging database.
Thanks for your help!
Hello!
This is a notice that appears on older theme versions unfortunately. Please update to the latest version and this issue is gone: https://forum.tagdiv.com/how-to-update-the-theme-2/
We recommend you to update via FTP.
Thank you!
Hello!
Please note that we recommend updating the theme via FTP. This is at the moment the safest way to update your Newspaper Theme. Find out more information here:https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
Hello,
I actually checked this file, the attributes are in 644.
I sent my ftp and login data to the tagdiv contact address last night following a request.
I saw with my host, not being on a dedicated server, the php.ini file cannot be modified to respond to Anamaria.
It’s weird that I’m the only one presenting this case.
Thank you for your support.
