Search Results for 'ftp'

Hi,

There were some problems like the one you mention, we fixed them in update 9.7.2. So you could try and update again, to the latest version. Download the theme again from themeforest and install it, there should be no problem anymore.

Due to the changes made to the theme in 9.7 the best method to update in this case, is by FTP. Delete the old theme and upload the new one – https://tagdiv.com/update-newspaper-theme/

Here is an article about the changes made in 9.7 – https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Thanks

Hi,

Maybe the theme did not install properly. Please try and install it again, either by WordPress or by FTP, here are some guides – https://tagdiv.com/how-to-install-newspaper-theme/

Be sure to install the actual theme, not the whole package downloaded from themeforest (if you download the full package) – https://forum.tagdiv.com/whats-included/

Also check out the theme requirements guide carefully – https://tagdiv.com/newspaper-theme-requirements/

If you have more questions let us know.
Thanks

Hi,

Please download the theme again from themeforest and install it, by FTP if possible. There have been some fixes and the problem you mention should be fixed now.

Here is a guide if needed – https://tagdiv.com/update-newspaper-theme/

Thanks

Hi,

Please delete the theme and reinstall ( the last version v9.7.2 ) it via FTP -> https://tagdiv.com/how-to-install-newspaper-theme/ via FTP

Let me know the results!
Thank you!

Hi,

Please delete the theme and reinstall it again -> https://tagdiv.com/how-to-install-newspaper-theme/ via FTP

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Did you try the suggestion mentioned above ( about plugin conflicts ).

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi @Ravi Shanker,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there are still a problem please remove the theme and reinstall the theme via FTP.

Let me know how is works!
Thank you!

Hi,

I can’t seem to be able to access the website, there is a 500 error currently. Should be no problem if you follow the guide – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Also, the most reliable method to update the theme is by FTP -https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

In some cases 500 errors were caused by insufficient memory, we recommend a value of 256M if possible. Try increasing it or contact the hosting provider and provide them with this guide – https://tagdiv.com/newspaper-theme-requirements/

If you already tried this, please send us an email at contact@tagdiv.com and provide FTP or cPanel as well as admin login. We will take a look. Include a link to this topic in the email. Let us know.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hi,

In this case it is better to update by FTP, delete the old theme and upload the new one
– https://tagdiv.com/update-newspaper-theme/
Due to the nature of the changes made in 9.7 it would be the best method
– https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Many of the theme files have been moved in the tagDiv composer after update 9.7. SO they don’t exist in the previous location, the automatic update could fail. Sorry for any inconvenience. Please let us know if you have more questions.

Thanks

Hi,

This website – https://www.dringrid.ca/ seems to use 9.7.2, I browsed it for a while, works fine.
The other website uses 9.6.1, if this is planned to be launched in a short time maybe postpone the theme update for a later time.

The plugins you mention are compatible with the theme, there should be no problem using them, same as before the update.

Updating with the Envato plugin from what I know may fail sometimes. There were some users that have reported this in the past. The more reliable methods are by FTP or WordPress when it is possible to do so.

If you have sent us an email we will take a look at the problems. Due to the high level of queries in this period of time, our reply may be delayed longer than usual. Sorry for the inconvenience.

Thanks

Hi,

Please re-update the theme now, download it from Theme Forest via FTP way. The latest version of the theme is NP 9.7.2.

Thank you!

Hi,

There is a quick fix you can try before this is fixed by us in a theme update, it is mentioned in this topic – https://forum.tagdiv.com/topic/newspaper-backend-issue-cannot-modify-header-information-headers-already-sent/ Please update the theme again via FTP way and check the results.

Let us know if the problem is fixed after trying it.

Thanks.

Hi Revolvar,

First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

There has been a theme update released today, please try and update the theme. Do it by FTP for example, delete the old theme and upload the new one
– https://tagdiv.com/update-newspaper-theme/
Then update all the theme plugins, there should be no problem if you follow these steps. The theme plugins can be updated in Appearance->plugins in bulk
– http://prntscr.com/ngoleo or in the Newspaper plugins panel.

Let us know.
Thanks

Hi,

We have fixed this issue on the live package, so please download the theme again from your themeforest account and reinstall it.

If the issue persist, please send an email at contact@tagdiv.com and provide wp-admin and ftp access and we will take a look.

Thanks!

Hi,

@nvillen and @Stimo Replied via email!

We have fixed this issue on the live package, so please download the theme again from your themeforest account and reinstall it. Please make a full backup before any update like it is recommended.

We are very sorry for inconvenience! We have tried to improve the security on blocks, but it seems that an issue appears with their registration in cache and it was not caught in our tests.

If the issue persist, please send an email at contact@tagdiv.com and provide wp-admin and ftp access and we will take a look.

Thanks!

Hi,

Unfortunately, I cannot access your website without your credentials because your website seems to be in maintenance mode. For more investigation, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Before this, please make sure if you have correctly updated your theme via FTP way, all the required plugins were updated, clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there are still a problem please remove the theme and reinstall the theme via FTP.

Let me know how is works!
Thank you!

Hi,

Please download the theme again from your themeforest account and reinstall it.
We are very sorry for inconvenience!

If the issue persist, please send an email at contact@tagdiv.com and provide wp-admin and ftp access and we will take a look.

Thanks!

Hi,

There are a few things to check, these ones – https://forum.tagdiv.com/topic/problem-with-newspaper-theme/

If you already checked or tried these, we could take a look as well. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please also include a link to this topic in the email. Let us know.

Thanks

Hi,

Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, ensure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a closer look.
I cannot recreate this issue on my side.

Thanks!