Search Results for 'ftp'

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a closer look.
Also paste a link to this topic so we can identify you.

Thanks!

Hi,

You can connect via FTP and delete the current theme and drop the new one ( like an update via FTP ), deleting the current theme will remove the malware ( and you’ll not loss any settings from theme panel, but settings made in theme files will be remove ).
How to Update the Newspaper Theme for WordPress
-> https://tagdiv.com/update-newspaper-theme/

Thank you!

Hi,

That is one of the theme update methods, it should work same as the others. Most users prefer to update by FTP, but using the Envato plugin is a valid method as well. Glad it worked and there are no problems after the update.

Thanks

Hi,

First of all, please ensure that you have correctly updated your theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, I have checked your above errors and I saw that you are using the Child Theme. After the 9.7 update, the child theme is limited to just a few files. This is a consequence of the recent modifications to the location of theme files, due to Envato requirements. There is an article about it here – https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Thank you for understanding!

Hi,

Please check our documentation about How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there are still a problem please remove the theme and reinstall the theme via FTP.

Let me know how is works!
Thank you!

Hi,

Please make sure that you have correctly updated the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Ensure that your AMP was properly set up according to our docs from here -> https://tagdiv.com/amp-newspaper-theme/ Also, make sure if your Google Analytics code was added to the right section from here -> https://www.screencast.com/t/aFUzPhNPr8 Also, you need to provide your website URL for more deeper investigations. Also, you can provide more details about your encountered errors.

I look forward to helping you!

Thank you!

Hi @stuartmasson,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

First please check this topic -> https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/

Please make update to Newspaper v9.7.1 and make the update via FTP , first delete the current theme and after that drag the new one.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
This should solved your problem.

@MartinaSchneemayer send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

We could take a look at it, please send us an email at contact@tagdiv.com and provide admin access. We may need FTP or cPanel as well. Include a link to this topic in the email.

Hi,

Please make update to Newspaper v9.7.1 and make the update via FTP , first delete the current theme and after that drag the new one.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
This should solved your problem.

Thank you!

Hi,

Please check this topic about the update to Newspaper v9.7 -> https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/

Please update the theme via FTP, delete the theme from your website and drag the new one ( do not override the old files, delete them ).
-> https://tagdiv.com/update-newspaper-theme/

If there is still a problem let me know!

Thank you!

Hi,

You can use some plugins for this.
How to Backup a WordPress Site for Free: Step by Step, Using UpdraftPlus -> https://themeisle.com/blog/backup-a-wordpress-site-for-free/
How to Backup Your WordPress Site (Manually or Via Plugins) -> https://www.wpexplorer.com/backup-wordpress-site-plugins/
5 Simple Steps to Backup Your WordPress Site -> https://fizzle.co/sparkline/backup-wordpress

Thank you!

Hi,

I can’t seem to be able to access the website, there is a 500 error currently. Should be no problem if you follow the guide – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Also the most reliable method to update the theme is by FTP – https://tagdiv.com/update-newspaper-theme/

In some cases 500 errors were caused by insufficient memory, we recommend a value of 256M if possible. Try increasing it or contact the hosting provider and provide them with this guide – https://tagdiv.com/newspaper-theme-requirements/

If you already tried this, please send us an email at contact@tagdiv.com and provide FTP or cPanel as well as admin login. We will take a look. Include a link to this topic in the email. Let us know.

Thanks

Hi,

Please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

From what I can see the website looks alright at the moment, the latest theme is installed
– http://prntscr.com/nfrcqv
Maybe you solved the problem you were having. If you follow the guide it should work
– https://tagdiv.com/updating-the-core-of-tagdiv-themes/
The most reliable method to update is by FTP – https://tagdiv.com/update-newspaper-theme/

If you have more questions let us know.
Thanks

Hi,

The recent 9.7 is somewhat a major update in a way, there were some modifications made to how the theme and theme plugins work – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
This means that to maintain the same functionality now the composer plugin has to be active at all times, because many theme files are now part of it.

If you follow the steps in the guide carefully there should be no problem. Most reliable method to update is by FTP, delete the old theme and upload the new theme. Update all the plugins as mentioned. Also here is a guide – https://tagdiv.com/update-newspaper-theme/

If you use a child theme, note that since most of the theme files are in a plugin, it will not work anymore.

Thanks

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

The 9.7 update was a somewhat major update, now the tagDiv composer has to be active at all times in order to maintain the same functionality. Most issues that can happen after update are related to how the theme is updated.

For example if you update by FTP the old theme has to be deleted and the new one uploaded. Then the plugins have to be updated as mentioned in the guide provided above. If you use a child theme this may not work anymore, the recent changes are the cause.

You can however not update for the time being and keep using the previous theme version, that depend on you entirely. You can update in the future if you should consider it. Maybe try it on a local copy of the site to see what happens, while having the main website kept safe. There are plugins that can duplicate a website if you should consider this suggestion.

If you want us to take a look you can send us an email at contact@tagdiv.com and provide admin access as well as FTP or cPanel. Let us know.

Thanks

Hi primonews,

Please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!