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Good morning,

I have encountered a few issues with Newspaper mobile view (both responsive version and theme plugin), and would really appreciate your help.

———-
WP 5.8.1
PHP 7.4.24
Newspaper 11.2
tagDiv Plug-ins – Composer, Cloud Library, Social Counter, Standard Pack (have also activated/deactivated Mobile theme + Official AMP for WP)
——–

My website is “coming soon” until I resolve my mobile settings, so I am sharing screenshots using your recommendation above.

FYI I have already utilised the Let’s Go Mobile tutorial (very helpful) and Theme documentation and spent a lot of time troubleshooting.

My preferred option is to use mobile templates and tagDiv composer, mostly as I have content on my homepage that I want to retain in mobile view. I have created mobile templates for the home page, header and footer only (at this stage).

When testing the responsive version live on mobile I have the following issues:

1. My posts are displayed in a default format (feature image, text then sidebar, plus wrong header and footer). In my cloud templates list I do not have any Single Post Template listed to customise as a mobile template.

Have I mistakenly deleted “Single Post Template – Default PRO” and if so how do I get it back? When searching in New Cloud Templates it is not listed and other templates would be inconsistent with my site.

2. My pages (via menu) are displayed in a similar default format. When I try to create mobile templates for these pages using Composer (checking copy content option) most of my pages are not picking up all the content. Specifically, pages that have shortcodes (eg. Contact Form 7). For example –

In the mobile template page I get an empty column (where the page title, text and/or image should display) and stretched out shortcode content. If I save it anyway and try to open it again it appears as blank.

3. One critical page on my site appears blank (header and footer only) when live on mobile. It is a Business Directory which is otherwise responsive to the theme.

Like Issue 2 above, when I create a mobile template for this page the content is copied and partially displays but after saving it disappears.

The alternative option – trying tagDiv Mobile Theme + Official AMP for WP, and testing it live, has not resolved the critical issues. NB: I switched my “homepage – mobile” to draft while using Mobile Theme.

When testing the mobile theme version live on mobile I still have these issues:

1. Posts are now ok but the “Post Settings” options (as shown in your Theme Documentation) do not appear in my Mobile Theme Plugin settings.

2. All of the pages (including Business Directory) are now completely blank (mobile theme header and footer only). FYI I have opened each page in WP Editor and ensured they are enabled for mobile theme in the tool bar and updated. This did not resolve the issue.

Please let me know your suggestions for resolution asap 🙂

Thank you, Tamsin

hello dear staff!
i got nearly the same problem, the only thing is,
Newspaper – Theme panel > Header > Sign In / Join > SHOW SIGN IN / JOIN
Enable/disable the theme header login. (default is disabled).

it is disabled, but the login link still shows up in the header menu (as admin and as user).
looks like this setting is getting ignored somehow.
i tried to disable the row, column even the element it self in your custom editor,
but this doesnt change anything.
your proposal to delete the code imho is not a good solution, because this cant be undone in future design changes of the customers project.
could you check, if you experience the same behaviour?

kind regards.

I am facing the same issue and I’ve no luck. Emails to contact@tagdiv.com are pending too. Could you let me know which plugins you enabled network wide? Currently everything is working fine for me on desktop, but I get this error on mobile devices with mobile plugin on (pasting it here to ask if you were getting similar error):

Critical error:
require_once(/var/www/html/site/public_html/wp-content/themes/themes/Newspaper/tagdiv-deploy-mode.php): Failed to open stream: No such file or directory in on line 11 /var/www/html/site/public_html/wp-content/plugins/td-composer/mobile/functions.php
Fatal error
: Uncaught Error: Failed opening required ‘/var/www/html/site/public_html/wp-content/themes/themes/Newspaper/tagdiv-deploy-mode.php’ (include_path=’.:/usr/share/php’) in /var/www/html/site/public_html/wp-content/plugins/td-composer/mobile/functions.php:11
Stack trace:
#0 /var/www/html/site/public_html/wp-settings.php(546): include()
#1 /var/www/html/site/public_html/wp-config.php(110): require_once(‘/var/www/html/s…’)
#2 /var/www/html/site/public_html/wp-load.php(50): require_once(‘/var/www/html/s…’)
#3 /var/www/html/site/public_html/wp-blog-header.php(13): require_once(‘/var/www/html/s…’)
#4 /var/www/html/site/public_html/index.php(6): require(‘/var/www/html/s…’)
#5 {main}
thrown in /var/www/html/site/public_html/wp-content/plugins/td-composer/mobile/functions.php on line 11

I have another question with the default News theme I loaded the dummy data with.

Where is the option to change adjust the header colors for mobile vertical mode? It changes from a white background header for all other versions to a black one. This looks bad given the logo has a white background for all others, so how do I fix this? I need to adjust the header to be white, not black, and make the magnifying class and the header menu (the three lines button) to be black instead of white.

Also where is the option to change the background image (a girl in a blue striped shirt against a blue background) which appears when you press the header button to bring up the menu on vertical mode? I want to change that background image but have no idea where that option is.

Hello Bettina,

Thank you so much for your reply and helping me! I have actually done those steps already. I have determined it is related to the theme, and can easily replicate that by going to my Theme Panel for Newspaper theme > Header > Sign In / Join > Disable the “SHOW SIGN IN / JOIN.”

When you tried from your end, did you try with an iPhone using Safari browser and then save password to your keychain? I did this from a friend’s phone and they had the same issue I had.

Thank you so much for your time in trying to help me.

Ok I will leave it.

Last thing on this template. Is it possible to add a background to each of the category headers. So instead of the grey background.

Hi. Thanks for your reply. The message of error is:
It is possible that the website https://www.periodicovision.com/wp-admin/post.php?post_id=178&td_action=tdc&tdbTemplateType=header&prev_url=%2F%2Fwww.periodicovision.com%2Fwp-admin%2Fedit.php%3Fpost_type % 3Dtdb_templates is temporarily inactive or has been permanently moved to another address.
ERR_HTTP2_PROTOCOL_ERROR

Thanks for the reply!
I already have a header cloud defined with a menu and despite this the section to place the menu continues to appear.

Hidden in plain sight, thank you!

1. How do I change the wording of the Submit button?
I wish to change it to, ‘Click Here to Post Comment’.

2. I am currently using a Column Title, but I like the Single Post Comments title because it gives the number of comments, but in Header Settings, how do I change the line colour, width and height (to 1)?

Thank you : )

Hello Bettina,

Thank you for your message, and I hope you are doing well. I have spent the night going through inspecting elements and CSS and have resolved my situation (which was related to CSS within a plugin from tagDiv – the tagDiv Shop plugin).

1. The Apple Pay button does not show up on the product or checkout page in Safari’s desktop browser, but it does show up in the Safari mobile browser.

For Item #1, I went inside the Plugin Editor –> tagDiv Shop –> assets –> css –> td-woo-front.css and made the following changes:

(Approximately Line 509)

/* margin-right: 40px; */
/* margin-left: -30px; */

(Approximately Line 443)

flex-flow: column;

(Approximately Line 419)

margin: auto;
width: fit-content;

2. Also on the checkout page, there should be a checkbox to choose to subscribe or unsubscribe to our mailing list; but the checkbox is missing, therefore eliminating the chance for customers to opt out of subscribing.

For Item #2, from inside the same CSS file (td-woo-front.css), I made the following change:

(Approximately Line 528)

/* -webkit-appearance: none; */

I will attach some screenshots below for what I found. Please share this thread with the dev team just so that they may be aware for when they release any future updates.

3. My iPhone & iPad repeatedly prompts me to login with saved password (as mentioned above), and it does not do this on any desktop browsers.

For Item #3, it is still unresolved and would be glad to get any help for this. I think it has something to do with Auto Focus for the Signin form input fields. I see they have Autocomplete attributes. Even after being logged in, I still get the login prompts, because the sign in forms are still in the header.

Link to screenshot of log in prompt: https://jailbirdsmedia.s3.us-east-2.amazonaws.com/wp-content/uploads/2021/10/25145811/IMG_FD6F530F3B4B-1.jpeg

Link to screenshot #1 of CSS inspection: https://jailbirdsmedia.s3.us-east-2.amazonaws.com/wp-content/uploads/2021/10/25145350/Screen-Shot-2021-10-25-at-2.11.31-AM.jpg

Link to screenshot #2 of CSS inspection: https://jailbirdsmedia.s3.us-east-2.amazonaws.com/wp-content/uploads/2021/10/25145407/Screen-Shot-2021-10-25-at-2.26.14-AM.jpg

• This reply was modified 4 years by Tom C.