- TutorialsHow to install Revolution Slider
- TutorialsHow to Install bbPress forum
- TutorialsFrom WPBakery to tagDiv Composer
- TutorialsDefault Block Settings Guide
- TutorialsImport Revolution Sliders
- TutorialsSystem status parameters guide
- TutorialsHow to Update the WPBakery Page Builder plugin
- TutorialsExisting content
Well… problem solved!
I changed the active theme to twenty sisteen and erased all other available themes and then upload newspaper from the “installable wordpress file only”.
Thank you
Hello team,
Just installed NewsPaper theme on our website but the theme doesn’t wok if we activating Max Buttons plugin so, please help!
Also, Look like this support is available for public so, Please provide me private support to send the login credential of this website.
Thank you!
I have just purchased Newsmag and the first step is to install Visual Composer but I get an error message:
The plugin does not have a valid header.
Downloading install package from http://airwars.net.au/wp-ontent/themes/Newsmag/includes/plugins/js_composer.zip…
Download failed. cURL error 6: Couldn’t resolve host ‘–my website url is here–‘
How do I get Visual Composer now?
FTP always best way to install anything with WP due to different server/ownership permissions on some servers.
Is there a way to convert the code for new template version?
*****
I have another big big big issue with Siteground hosting.
I have a cloud server (3 CPU Cores, CentOS, 5GB RAM, 80GB SSD) and a few months I started to have some server down with this error: “503 service temporarily unavailable”. It appear about 1 time per hour approx. In last months I make a lot of changing, suggested by Siteground senior support (installed plugins, restricted bots visits…) They always said me that the issue was on the website where I have installe Newspaper template, and that might need to update it to solve this issue of server crash/down.
Well, after the total update the issue remain…
I think that could be for the big database (285 mb approx).
Do you have some experience with this server issue or some suggestion?
Thank you…
It happened to me on another site – when I was trying to upload the same theme with original theme already installed. I deleted the installed theme (after changing to another theme) and was then able to upload the zip file – it worked.
However, as you described – it seems you are installing Newspaper 7 for first time – so i am not sure why this could happen.
You could activate one of the default themes – like twentyseventeen, delete all other themes (logout, login – i am saying this just-in-case), and then try to upload again.
I bought the theme newspaper 7, but it gives the error: the destination directory already exists “.
I tried to install it in two ways:
1) Downloading the “installable wordpress file only”, and,
2) Downloading the “all files and documentation”, and choosing “newspaper.zip” to upload to wordpress.
Always give the same mistake…
Hi,
I have inspected your problem and tried to recreate it but without result. It seems some classes are not applying on the category Big grids, so my suggestion would be to reinstall your theme, and install only the plugins bundled with the theme. The problem should not be manifesting itself after this.
Thanks
Hello,
I understand that you receive a lot of support requests and you probably skim read most postings, however, I have tried very hard to do my due diligence in troubleshooting this problem. I am sending the login credentials for the website.
1) As per my post on March 23 “However, if I create a new post and embed the same Instagram post, the Instagram post and not the URL may appear.” I would expect that your test would display the social media posts. Because if I use the same social media post in a new WordPress post, it displays.
2) You wrote on March 27 “The suggestion to disable the plugins was to double check that that plugins are not causing this, since the links seem to work and display properly on my end.“.
I had already wrote on March 23 “I have disabled all plugins.“. I had also disabled Visual Composer to test for a conflict there.
As you stated on March 27, Visual Composer has no effect on the post page, so your statement on March 24 “ Also please install the Visual composer plugin as it is an essential and required in the proper functionality of the theme” implies the problem might be related to Visual Composer. If that was not your intent, then your statement is completely irrelevant to the problem because as you stated, it has no effect on the post page.
Again, this is a dev version of the website for testing. We are using Visual Composer on the live website but we cannot easily isolate the problem with plugins activated.
3) You state on March 27 “After a search on the internet it seems that other people are having this issue with some of the embeds – https://wordpress.org/support/topic/youtube-embed-not-working-anymore-after-451-update/ and it could be a hosting issue.”
However, I stated on March 23 “Switching to 2016 theme solves the problem instantly.”
How is this a WordPress update issue or a hosting issue if the problem is solved by changing from the Newspaper theme to the 2016 theme? And then the problem re-occurs when switching back to the Newspaper theme? Also, did you read the thread YOU linked? It is for a near isolated incident with WordPress 4.5.1 that was resolved with WordPress 4.5.2. How was that supposed to be beneficial to my scenario considering embed work perfectly fine with the default theme activated?
So, let me restate.
Server software Apache/2.4.25 (Unix) OpenSSL/1.0.2g
PHP Version 7.0.17
post_max_size 50M
max_execution_time 600
max_input_vars 5000
WP version 4.7.3
WP multisite enabled No
WP Language es_ES
WP Memory Limit 512 MB/request
Theme Newspaper
Theme version 7.7.1
Theme database version 7.7.1
Visual Composer 5.1
All required plugins (Visual Composer) are currently active. NO other plugins are active. Three themes are installed. Newspaper, Newspaper Child, and 2016. Newspaper (not Newspaper Child) is the current active theme.
With this setup, some social media embed are not embedding.
Switching to 2016 theme and reloading the same page, all social media embed work properly.
Switching back to Newspaper theme, same social media embeds are not working again. Those same social media embeds will work properly if reposted in a new post.
This information combined with all of the other information provided above should clearly explain the problem. I have completely isolated the problem down to the Newspaper theme. It is possible that the Newspaper theme could have a conflict with the hosting environment, however, I have posted my environment information above and I believe that it meets or exceeds all recommendations. Like I also stated above, I am not receiving any errors or noticies alerting me to any problems.
If you have any questions or suggestions that have not already be answered or attempted, please let me know. I would like to get this resolved as soon as possible as it does impact our readership.
Thank you,
Hello baburaj.s,
Please notice that the speed booster is an optional plugin which can be activated in the same way as you install a new plugin.
The Speed Booster works only with the tested plugins. If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us tot provide any custom and optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.
Thanks for your understanding!
Hi,
The envato license specifies you can use the theme on a single end-product at a time –
– http://themeforest.net/licenses/standard
A sub-domain however can be used and the theme activated on it if it’s part of the same project. You can use the theme on this sub-domain, as long as it will not be a different website with different content. Just install it on the sub-domain and activate it as you normally would.
Thanks
Hello HeTo25,
I have inspected your website and I did not saw any problems with tag div gallery. Seems to work as expected. Where is the problem? Provide more details about this issue, also, give me some useful screenshots so I will be able to identify the errors. If you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core file and rule out any conflicting plugins.
Hope this helps!
Thanks for your understanding!
Hi,
There seems to be an issue with the demo install process at the moment, and we are currently investigating this issue. If in the future you decide to uninstall a demo or use another one instead, all the dummy content will be removed, so it would be best that you do not edit this content, and use your own content. Periodical website backups are also helpful and should be made.
Basically what a demo does is to use a predefined layout and populate it with content, so you can get an idea about what can be achieved using the theme. All the demo content in located in the theme folder – https://www.screencast.com/t/wxthH5w0q2 and you could use elements from them (homepage, theme panel settings, stylesheet etc) to create your website without actually installing it, if that is what you want.
You could always create your own pages using elements from Visual composer and uniquely personalize them the way you want. Or use one of the available Visual composer page templates – https://www.screencast.com/t/WLELbX1q
The child theme version in the stylesheet does not affect it’s functionality.
Thank you for understanding!
Hi all, I manage a multisite wordpress installation, I made the child themes for each site and sometimes absolutely randomly the theme reset itself on some sites of the multisite installation.
Any help?
Thanks anticipately.
Hi,
I installed a demo theme and deleted everything not relevant. How do I delete the “Watch now” section on the homepage?
My site – esportsranks.com
BR
Hi,
I installed a demo theme and deleted everything not relevant. I have updated the categories on my wordpress admin under posts -> categories, and its confirmed when I go to theme panel -> categories … but on my site the categories are still the categories of the demo .. how do I get this updated?
My site – esportsranks.com
BR
Good Morning.
Since I installed your theme in january, the traffic of my server has increased a lot. We have verified that the problem can come by the weight of two Java Script that incorporates its subject, of 1 Mega each. Why are there two Java Script of that weight?
Is there any way to reduce it?
Hi,
Please install the Visual composer plugin provided in the theme package – https://forum.tagdiv.com/whats-included/ because this is an essential plugin for the functionality of the theme – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thanks
Hello,
Our demo content gets removed when a demo is uninstalled. The demo content is best removed before creating your content as the demo content will be removed even if you edit it and keep it as your own content.
Thank you!
Hello InspireORB,
It seems that your Visual Composer is not right installed or also, maybe you do not use the latest version for this plugin. To be safe, try to make a new clean install from scratch via FTP way and install only the plugins from the packet. Also, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
For more information about how you can update the Visual Composer, please check here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
Please first contact your host and make sure that php multibyte module is installed and activated – http://php.net/manual/en/mbstring.installation.php
as I can see the video playlist does not work on your site.
As for the php error, this was caused by php version 7.1 and it still sticks on when changing to php 7.0. If you had not used 7.1 this problem would not have been present.
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you!
Hello
I have solved it by installing one of the demos that come included in the package.
I lost all the configuration of the site although luckily I kept all the posts, pages.
I worry that this will happen again when the web is actually put into production.
What happened to the error?
Greetings.
Hello,
You can simply access your site via ftp and delete the folder. There should be no more old version. Yo uare probably updating the old version by mistake again. It happens a lot. Please use this guide to update your theme and choose the ftp method: https://forum.tagdiv.com/how-to-update-the-theme-2/ or if you already deleted the theme folder: https://forum.tagdiv.com/install-via-ftp/
Thank you!
Hello kadmin,
Sorry to hear that from you! Please keep in mind that our theme is full tested for most browsers which are here -> https://www.screencast.com/t/52uwHAlrjt7 I guess that your errors happen due to your customizations or untested plugins. So, if you are using something like this, please try to remove all of them and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all your caches and install only bundled plugins and check the results.
If your problem persists after these changes and f you need more assistance in this case, please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.
Thanks for your understanding!
