Search Results for 'install'

Hello babyboxhot,

Please disable the theme and try to the default theme and check if the behavior will persist. If on the default theme will work, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Otherwise, it means that you have a problem with your wp install and should have to do a fresh install from scratch and check the results.

Thanks for the message!

Hello,

1. Speedbooster is compatible if you update it to the latest version by disabling and deleting your current vbersion of speed booster and installing it again froim the main theme archive you download from envato.

2. Speedbooster has a list of compatibility in it;s code. Please check this topic: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Hello sanny,

If you are using an older version of WordPress, please check your panel and you will see a warning to update the WP to the latest version. Update this according to the Codex documentation here -> https://codex.wordpress.org/Updating_WordPress For theme updating, follow the steps from our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello faris,

I have inspected your source page of your post and it seems to have an og:image active for this, as you can see here -> http://screencast.com/t/UDhRcTvRdn Also, I have inspected with sharing debugger from Facebook and I get this error -> http://screencast.com/t/6bzIfnvfs Notice that until now we do not have any bad reports in this regard. Try to make a sub-domain for your website, create a new post for testing and check the results. If the problem is still there, please try to make a new fresh and clean install from scratch and install only the plugins that come bundled with our theme, rule out any additional customizations made by you, clear all your caches and check the results.

Hope this helps!

Thanks for the message!

Hello logosi,

The theme is fully compatible with the Visual Composer version which comes bundled with the theme packet and should not occur any issues in this regard. As my colleague, Bogdan said you at above replied you should only install the VC from the panel, according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ First of all, ensure that you have increased your system status to the higher values according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Provide your website URL so I can inspect it closer.

Thanks for the message!

Him,

You have to update your version of visual composer. That is why you see the error. You are trying to install a version of VC that is not supported anymore. Please disable your plugin and delete files from the WP plugins section and then simply install the plugin from here: http://screencast.com/t/CpIJPmgjil91

Thank you!

Hello
The plugin is called the envato market plugin. Please use this guide to install and configure it: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!

Hello AntonioCicala,

The default theme behaviour, in this case, is to display the background image for category page and for articles which are included in this category. Ensure that you are using the latest version of the theme, updated via FTP way because this is the surest method in this regard and also, if you are using some untested plugins, try to disable all of them and install only that come bundled with the theme and rule out any conflicting plugins.
If the problem is still there, please provide more details about the issue, provide some useful screenshots where to explain the issue and also, you can provide the website so we can further inspect it closer.

Thanks for the message!

Hello,
please make sure you update your mobile theme plugin as it is needed. Please disable and delete files for your current mobile theme plugin and install it again from the main archive you download from envato.
Thank you!

Hello bousquetj,

First of all, please ensure that you have updated your theme properly, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ via FTP because this is the surest method in this regard. You should have the Newspaper 7.5 version and also, you should try using this only with required and tested plugins which come bundled ith the theme to rule out any conflicting plugins.

Thanks for the message!

Hello,
People get this error when the update is not done properly or they have custom modifications made. Please make a clean install of the new version by following this guide: https://forum.tagdiv.com/install-via-ftp/ Please restore all modifications you made to the theme, and switch to the main theme if you use a child theme. You can also set your search template from the theme panel. Simply change the settings here and hit the save button: http://screencast.com/t/hH65D9slczNW
Thank you!

Hello Jaku,

I have inspected your website and I saw that your site moves a little hard (very smoothly). Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Notice that our theme is very complex which has a huge core and if you are using some untested plugins, all of these can interact with the theme code and cause a lot of unknown issues, like that.

Hope this helps and let us know how it goes!

Thaks for the message!

Hello sonyshreemadhan,

Please try to re-update your theme via FTP because this is the surest method in this regard. Also, if you are using some untested plugins, try to disable all of them and install only ones which come bundled with the theme and rule out any conflicting plugins. Update the theme according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

Sorry but W3 total cache is not a tested and approved plugin. The recommended cache plugin to use with our theme is wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello richmond,

Unfortunately, there is no option to remove Newsmag Demo templates, sorry! All of these are available in our theme panel and could be installed. Eventually, you should use a bit of CSS code to hide the demos which you want to hide to prevent the installing another demo. Look at the following screenshot and can use the same method to hide which demo you want to get rid out, like this -> http://screencast.com/t/DV2pvERbsEX You should be careful because you can break the theme layout. You can check here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks for the message!

Hello Dannyn82,

I have inspected your website and I saw that you are using some untested plugins which can interact with the theme and cause a lot of unknown issues. Please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, clear all your caches, purge CDN files if you are using the CDN system and check the results.

Hope this helps!

Thanks for the message!