Hello rafaello4,
I have checked your website and I saw that you have some js errors in your console. Also, I have noticed that you are using a lot of untested plugins in the theme and these could create some unknown issues in theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, after you can re-install your plugins one by one and check which is the culprit that cause this issue.
Hope this helps and let us know if your problem is still there.
Thank you for the message!
Hello emreu,
Unfortunately, this plugin is not tested with our theme and we have no idea about the theme behaviour with this type of plugin which could create a lot of unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, you can then install one by one and check which is the culprit. Please try to check the theme behaviour without this plugin and see how it works.
Thank you for your understanding!
Hello Cybi,
Please notice that the Visual Composer come bundled with our theme and you do not have to buy the license for this plugin, ignore this message! Also, you can install the Visual Composer according to our documentation and simply install it from Plugin Area, like this -> http://screencast.com/t/bEyNZojr0ozg The zip file is not required to move nowhere. Please check carefully our documentation in this regard because there you can find all the steps which are needed to take to accomplish this.
Thank you for your understanding!
Hello Mbclk,
Unfortunately, I do not understand very good on what you are referring to but if you want to have the save layout of our demo preview, you will have to install the demo or if you want to have the same layout of our demo you can add the default template from Visual Composer, like this -> http://screencast.com/t/M2XkwddOVwVs -> http://screencast.com/t/x7KaiZuIBc Please notice that the theme does not have such an option that offers you to import the .xml or .sql folder for demo content (layout), but only if you install them manually.
Hope this helps!
If is not what you mean, please provide more details in this regard, so I will be able to provide a more accurate response.
Thank you for your understanding!
Hello andantesash,
It seems to be a conflicting plugin. Please try to disable all the active plugins, leave just Visual Composer and Woocommerce to active, clear all caches and install only the plugins that come bundled with our theme and rule out this conflict. If you are using the Wordfence plugin, please try to disable it because it seems that generate some issue in the theme with the latest version of WordPress (4.5)
Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about Wordfence plugin. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.
Hope this helps and let us know how it goes!
Thank you for the message!
Hello wwth,
The speed booster is an optional plugin and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you use other plugins it will be automatically disabled. A lot of people install the plugin without knowing what it does and after that they add many plugins and some of the them are not written fine so the developer took this decision.
If you want to always enable speed booster, delete this code from speed booster file: http://screencast.com/t/RZLIOPUNdqh
Thanks!
Hello again,
it seems, that my webhosting-account has to less webspace…I upgraded now and I try in the next two days again to install.
Thansk,
With bes regards
Michael
Hi folks,
The theme is great and working well. At the moment I need help with making the site open on the NEWS Page as a default. The site is in a subdirectory install but set to open as the base URL.
Wpress settings :
WordPress Address (URL) eg http://www.website.com/DIR
Site Address (URL) eg http://www.website.com
But I REALLY want the site to open on the Home page of Newspaper – yes I am using NEWS as the default
If I look at the Newspaper system info I see :
WP Home URL http://www.xx.com
WP Site URL http://www.xx.com/MICE
Home URL – Site URL
Home URL != Site URL Home URL not equal to Site URL, this may indicate a problem with your WordPress configuration.
Is this why the news page is not defaulting?
What do I need to fix – help please
Hello doztunc,
Until now, we do not have any bad reports in this regard with Load More button. It seems to be most likely, a conflicting plugin. Please try to disable all the active plugins, leave just Visual Composer to active, clear all caches and install only the plugins that come bundled with our theme and rule out any conflict in the theme.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hello BrunoBerlanga,
Until now, we do not have any bad reports in this case. Please notice that our theme does not have any problem with responsiveness, as you can see in our demo here -> http://demo.tagdiv.com/newspaper/ Please try to disable all the active plugins, leave just Visual Composer to active, clear all caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that exist a lot of plugins but not all of theme are working as properly with our theme. In future, if on your side appears something wrong, please try always to compare it with our demo and if on the demo looks good, please notice that the issue comes from your side and not from our theme. Also, most of your above plugins are not tested with our theme and could cause a lot of unknown issues through the theme.
Thank you for your understanding!
hello, i had a javascript popup written into the footer of my site before i bought and installed newsmag. i need to edit the code in the footer and i can not find where to do that from wordpress admin… can someone please help? thanks.
I’ve started threads about this before but did not have my question answered as I am trying to edit the footer code from wp admin, not cpanel. is this possible?
I have installed Envato WordPress Toolkit plugin and updated the theme. Now rtvkraljevo.com is back on the track. Thank you guys for helping me with this, special thanks goes to Chris S for fast and many answers! 😉
I’m not a coder or developer I m just a wp user, I buy and and install themes from themeforest and run websites. This new wp update is a disaster for people like me because now I have to buy support for 8 different wp themes in order to solve this type of problem.
Thank you all! Cheers!
Btw. I am using the theme on the primary domain on a multisite installation……..should that change anything?
Hello,
I am getting an error/notification asking for “Activate your copy of Visual Composer”, here is the screenshot http://prnt.sc/azu3o4
I just updated the Newsmag theme following this https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
I also tried to update Visual Composer following this https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
I also tried deleting “Visual Composer” plugin and installing again from the “Newsmag >> Plugins” area, here is the screenshot http://prnt.sc/azu45s
Would be great if someone can help me fixing this issue.
Thank you!
I fixed it by uninstalling the theme and reinstalling it.
After I refreshed the browser all the images started showing up again.
LGNDVRY.com
Hello, I have this error when I tried to install the default template and it’s content. The error looks like this 
Please resolve this, thank you.
Hello Catalin,
sorry – nothing is going. I tried your proposed versions – at least I deinstalled the whole WP – and Visual Composer is again not installable – see screenshot .
I`m not really unexperienced in WP – but this is a crazy problem – how we can solve this? If you need access to my wp-installation for installing the plugins – please let my know and I will provide you with username and password.
Thanks for your support
Michael
Hello skyscorcher,
I have checked your screenshots and the social buttons and orange button from your top do not come from our theme but only come from some untested plugins which you are using on your side. Please notice that our theme does not have any problem with responsiveness, as you can see in our demo here -> http://demo.tagdiv.com/newspaper/ Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that exist a lot of plugins but not all of theme are working as properly with our theme. In future, if on your side appears something wrong, please try always to compare it with our demo and if on the demo looks good, please notice that the issue comes from your side and not from our theme.
Thank you fo your understanding!
Hello parklife76,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If you are using the Wordfence security plugin, please notice that this plugin is not tested with our theme and seems to cause this type of errors. (does not allow you to save).
Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about Wordfence plugin. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.
Hope this helps!
Thank you for the message!
Hi,
I can see the issue on your site, but not on my end. In our demo the category is not specified in the permalink structure so I cannot give you an example from there but I tested this on my end. i could not find any issues with it. The permalink structure remains the same and the correct category is being grabbed both for the related articles and the next/prev posts. http://screencast.com/t/WTpTuYh6 – http://screencast.com/t/jWuqabiTadthe correct category is displayed and so is the case for the next prev posts. (latest version installed)
Please try to disable all plugins excepot visual composer, clear cache and reset cdn files to rule out a plugin conflict. Also if you have a custom permalink structure, try to re-save them and check the result.
I;m not sure why you are getting this, but you can also test with a brand new category and a few posts added to it to see if the problem is still there.
Let us know how it goes.
Thank you!
Hello freshmademedia,
Please install the plugins from here: http://screencast.com/t/db9rj2ky1 and remove any version you already have installed beforehand. If they still will not work, then please try to upload the plugins via FTP. They can be found in the main newspaper package: http://screencast.com/t/nJ9HoFit9tsX For more information about FTP, please check our documentation here -> https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.
Thank you!
Hello T2N,
Until now, we do not have any bad reports for our TagDiv Gallery. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is most likely be a conflict in your theme generated by your plugins. After without them and check the results.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hello all,
Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder is set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission is okay. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also, make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.
Thank you!
Hello,
@Georoge
1) The header menu will make the logo fit the scrolling menu. Do you want to have the full size logo in the scrolling version of the menu?
2) you can use this css to remove the menu on a 404 page:
.error404 #menu-new-menu-1{
display:none!important;
}
3) This issue is caused by the plugin you use for the contact form. Please use contact form 7 as that is the tested plugin with our theme.
@Cybi
Please create your own topic when having support questions not related to the topic you post on. Your issue is very different. For some reason, your theme cannot find the index.php file. I think you are not installing the theme correctly or maybe the chilf theme. please follow this guide to properly install you theme: https://forum.tagdiv.com/install-via-ftp/
https://forum.tagdiv.com/the-child-theme-support-tutorial/
Thank you!
Hello willysawa,
Unfortunately, this type of error does not seem to be from our theme, sorry! Please try to disable all your untested plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Maybe it appears a conflict between the theme and your plugins that create this issue. Also, try to make a new install and see if the problem is still there.
Hope this helps!
Thank you for your understanding!
