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Anamaria
tagDiv Staff

Hello,

Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Bettina
tagDiv Staff

Hello @marvinschaap !

Normally, the plugins should remain installed and active. Our plugins are not set up to deactivate themselves. Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.

Thank you!

Igor88
tagDiv Member

Thank you!

Will installing a template in an OpenServer project be considered as re-installing the template on the WordPress site itself? Can the license be lost because of this?

Bettina
tagDiv Staff

Hello!

It could be a problem with the caching tools that you use. Uninstall all the extra plugins that are not tested with our theme and delete all the cache from your browser too. Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
We can take a look at the problems you have and help you solve them.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

michaeldef
Participant
Directory - topic
#0

Site – https://bayarearegistry.com
Theme Version – 12.3
Installed Demo – Magazine Pro

1) How do I add directory/listings functionality to my site?
2) Can it be set up such that users have pay a fee to add a listing?

Calin
tagDiv Staff

Hi,
Please do a few tests. Please check if this problem still appears if you are using only the theme plugins.
Another suggestion is to disable and delete all tagDiv plugins and reinstall them from Newsmag > plugins, also if you have a child theme, please set the main theme.
I hope this will help you!
Thank you!

jvphobic
tagDiv Member

THE STANDARD PACK wasn’t installed.

PLC
Participant
#0

Hi guys,

Background: I’ve got this website with your Newspaper theme installed which I have not been using or updating for at least two years, and the theme version was probably even older than that.

Since I was updating other websites yesterday (based on other theme) to new WordPress and theme version, I decided to update Newspaper theme (and the whole website) at the same time, cause it’s on the same server.

I had the feeling that making a backup copy before updating after such a long time would be a really good idea, but of course I thought to myself ‘Nah, what bad could happen that I would not be able to fix?’. Well… here we go:

So after uploading the newest Newspaper folder via ftp and replacing the old one, shit hits the fan.

First, I get a fatal error, website crashed.

I googled and this was a known issue with new WordPress version and old themes, I applied a quick fix (change one line code) in class-wp-textdomain-registry.php and hooray! the website ressurects. Happy days? Not really…

Second, the website does not look like before.

In fact, it does not look like a website at all (frontend), nothing works or displays correctly.
I googled and found that you made a major update some time ago and I need to install additional plugin to make old things work as they should (Standard Pack). So I did that and success again – pages and posts load as they should… with one very strange exception…

…the Contact page seems to constantly reload itself in an endless loop (it looks like it’s trying to send the form constantly without any fields filled in?), and the contact form is not visible in mobile version at all (mobile plugin installed), maybe it’s actually good because it’s not reloading endlessly like in the desktop version… This really drives me crazy… BUT! I change browser from Firefox to Chrome and the problem disappears! How come? Any idea what’s wrong? Also seems to be wrong only for logged in members (admins), that’s really strange.

But on mobile the Contact form is not there in any case.

I’d be grateful if you could tell me what is the best way to set everything straight, cause I like to have my websites and server files in good working order and clean, without any messed up code if it’s not necessary, so I’d prefer to reload WordPress and probably upload the newest Newspaper theme from the scratch – but how can I keep all my pages and posts and keep the structure and settings? If I make a normal backup copy with all site details included – will it not replicate the problem after importing it back onto the newly reinstalled WordPress and theme with old plugins, settings etc?

In the (not so) worst case scenario I may fancy rebuilding the website using one of the new templates you provided which look really nice, but I need my original content (e.g. pages, posts and media) to do that.

But if I didn’t want to redesign with new template – what’s the best solution to get everything back to clean and working state (now it’s working, but a bit messy and prone to problems in future, I guess…)?

Thanks.

Igor88
Participant
#0

If I install the template on OpenServer and configure it there, can I then transfer it to WordPress without any problems?

If I install a template on OpenServer, won’t it be considered a used license?

Fashionloving
Participant
#0

Hi, brand new site with nothing on it, on siteground, server cache off, no other plugins on site.

When I install the latest version 12.3, it errors when installing the plugins.
tagDiv Composer : Ajax error
tagDiv Cloud Library: Ajax error
An error occurred and we could not finish the process. Please manually update the plugins.

And if I manually do it, then it works, but license doesn’t activate to install demo’s, it just hangs. Any ideas?

The Irish Place
tagDiv Member

The link is theirishplace.com

It is still not working so I have installed the CookieYes plugin. Both are currently live but only CookieYes appears to work in both the mobile theme and desktop versions.

Anamaria
tagDiv Staff

Hello Marco,

I recommend to you use cloud templates, for all templates.
Also, related to the font, do you have an extra plugin installed?

Thank you!

Natelie_Espaco
tagDiv Member

Hi @Anamaria

I’m using the tagmanager code in the head, inserted in the newspapper panel

I already tested the advertising codes in the advanced ads plugin and in tagdiv composer by inserting an ad box block

I already tried to change the tagmanager code, removed it and installed it again.

I tested removing everything and putting only the google analytics code, but the persistent error

Anamaria
tagDiv Staff

Hi,
Yes, you can reinstall it, as you said.

Thank you!

meri
tagDiv Member

Moreover, I don’t understand. Could you kindly explain why and how?
This plugin helps to downgrade a WP version, how could I “reinstall” with it? Wouldn’t it be easier to click “Re-install version 6.1.1-fr_FR” in Dashboard > Updates? But what would be the benefit? And wouldn’t I risk to loose all my settings?
Thanks

Anamaria
tagDiv Staff

Hi,

Please reinstall your wordpress -> https://wordpress.org/plugins/wp-downgrade/

Thank you!

meri
tagDiv Member

Hi, no I did not modify this file and I have no idea why it’s installed there instead of wp-content
I created this website in 2017 and used the standard template at that time.

Giorgio_III
tagDiv Member

Hello Anamaria,

sorry only one question:

But,… if there is already a header and a megamenu with the prebuild template, why do I have to install another header to bring the limit of subcategories from 30 to 60?

I really don’t understand the logic of this thing.

It would be so easy to directly modify the limit of the subcategories on the prebuild template.

Or not?

pistacio
tagDiv Member

I have checked but there is not. May I have to update the theme. Currently I have installed the version 11.5

Anamaria
tagDiv Staff

Hello,

Please install this type of header template https://i.imgur.com/8y6396K.png after you can set the logo and menu with tagdiv Composer.

Thank you!

Bettina
tagDiv Staff

Hello!

I recommend you have a fresh WordPress install and move the entire project with the Duplicator plugin.

Thank you!

pistacio
tagDiv Member

I have already installed the default theme but I cannot find the folder:

Newspaper-tf\plugins\revolution_slider_5

where revslider.zip show reside.

Am I missing something?

Gino Pinna
tagDiv Member

Hi, when I installed the theme I was live-staging, so when I tested it to see how it worked everything seemed fine, and it was because I was logged in that I couldn’t see the error on the browsers if logged out.

Everything else you pointed out to me is fine. I disabled the plugins, but it doesn’t depend on them. I guess it depends on the theme installation because something must have conflicted.

I was wondering if anyone can tell me how to correctly reinstall the theme without running the risk of losing all the work done so far.

Thank you

fahadshakeel
Participant
#0

Hi, I have just installed newspaper with black version pro with demo data but there is a black screen with nothing on it.

I tried installing different websites and they work fine except this demo. Please tell me how to fix it?

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