- NewsmagInstall via WordPress
- NewsmagInstall via FTP
- NewsmagInstalling pre-built websites
- NewsmagUsing the theme translations together with WPML
- NewsmagHow to update a plugin
- NewsmagNewsmag theme support
- NewsmagCustom Post Type Support
- NewsmagImport / Export theme settings
- NewsmagHow to add icons in the menu
- NewsmagRequirements for Newsmag
- NewsmagNewsmag documentation
- NewsmagHow to update the theme
- NewsmagBlock settings tutorial
- NewsmagHow to update the WPBakery plugin
- NewsmagIntroduction
- NewsmagMain menu
- NewsmagFeatured image or video
- NewsmagAuthor card
Hi, I tried, but it doesn’t work. It seems to be the theme, because by testing another one it looks good in browsers. How can I reinstall the theme without losing the work done so far? Thank you
Hello @pistacio !
Try to use the revolution slider: https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/ -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
Thank you!
Hello,
They are bots, I don’t know precisely how they work, but I recommend using ReCaptcha.
For page speed please check this topic https://forum.tagdiv.com/topic/my-site-is-so-slow-after-installing-newspaper-theme/
Thank you!
Okay, so this is rather counter-intuitive, but what I have done to seemingly fix this issue for me is that, as I’m using SiteGround as my website’s host, I had to actually keep the SG Optimizer plugin installed and active, but disable the “Dynamic Caching” option in that plugin to make sure SiteGround was not using caching at all. Then, I enabled WP Super Cache with the proper settings, and so far there has been no conflict regarding the desktop version of the website, and the mobile theme works fine.
Hello!
A code in your frontend is appearing only when you have a plugin uninstalled when it should be installed, so instead of the code, it will display the element from that plugin.
Check in the Newspaper -> Plugins.
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
Hello,
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to have those shortcodes displayed, you need to disable the mobile theme plugin.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.
Also, for page speed please check this topic https://forum.tagdiv.com/topic/my-site-is-so-slow-after-installing-newspaper-theme/
Thank you!
Installed, incompatible with Yoast news SEO…
I had posted this question 2 years ago. The issue still persists, however. When I use WP Super Cache as suggested by the answer from this question and others like it, either the mobile theme still works on mobile but appears distorted on the desktop version of the website, or the tagDiv Mobile Theme just does not appear on the mobile version of the website (which is currently the case).
WP Super Cache is installed with all the suggested settings. There are no other caching solutions on the website. Why is this happening?
An additional detail is that this issue only occurs on the home page of my website, not in any of the posts.

Hi there
I have Newspaper 12.3 installed and I am using the tagDiv Composer for my cloud header template.
I am trying to change my current header to use “Smart snap” but it does not work.
Here are the steps I’ve tried:
1. Open the header template I saved in the Cloud Templates section, using “Edit in TD Composer”.
2. Select the header to go to the “Zone” menu; however, there is no “Sticky” section here (even though my header is currently always sticky). See screenshots: https://www.screencast.com/t/ec4dkZGG2.
3. When I try to re-enable the sticky header (“Main menu sticky”) from the website “Manager”, I can’t access the “Header” settings. See screenshot: https://www.screencast.com/t/PkkF0yHF.
4. Alternatively, I try to go into one of my other cloud templates and then go to website “Manager” which displays the “Header” settings and it is already set to “Main menu sticky”. I select it again for good measure.
5. I then select the header to go to the “Zone” menu which now displays the Sticky settings; so I change the “Sticky type” to “Smart Snap” and save the settings (see screenshot: https://www.screencast.com/t/5NJ8yvdaDZC). However, the header is still ALWAYS sticky (regardless of scrolling up or down). So the settings are having no effect.
This is driving me crazy. I have tried searching the forums for help but can’t find any solutions.
Please can you assist urgently?
Thanks.
Hello @syed2023!
If you mean the “loading” here: https://prnt.sc/5ESMA0nJLP3U, then it means that you need to improve your page speed. The page should fully load to accommodate the multiple elements that you have on the page.
To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
I recommend you to use this plugin: https://forum.tagdiv.com/autoptimize-install-configuration/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you!
Hello,
To have the automatic updates option, you had to have version 10.3.1 and from version 10.3.2 you could use this option -> https://tagdiv.com/introduction-to-newspaper-theme-automatic-updates/
Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagDiv Standard Pack, tagDiv Composer.
Thank you!
Hello @syed2023 !
A code in your frontend is appearing only when you have a plugin uninstalled when it should be installed, so instead of the code, it will display the element from that plugin.
So it is not an error.
Thank you!
Calin,
The interesting thing here is that I do have 5.3 installed and it is weird that WP Toolkit ( c-panel ) refer to 2.4.4.
Could it be that the theme folder might have files from the 2.4.4. version?
-
This reply was modified 3 years by
halloway.
Hello,
Please let me know what element you have there.
Also, you can try to deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.
Thank you!
Hello,
Please ensure you have installed the tagdiv Composer and tagdiv Standard Pack plugin.
Thank you!
Hello,
Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.
Thank you!
I have a 3-column Big Grid Flex 1 at the top of the home page and the third article is being stacked below the first, with a blank spot in the third position on desktop and tablet sizes. When I’m in the TagDiv Editor, it looks correct. I installed the most recent theme update.
Website
https://www.northendagents.com/
Link to screenshots
https://drive.google.com/drive/folders/1httf-UbPsZSAAQYU7AaZEWe8PcEwreYt?usp=sharing
For some reason, the TagDiv Composer and the Author Box module seem to be disabled, but according to the installed plugins, the composer is active.
Hello,
Thank you for your patience, fortunately, I was able to resolve the issue, the issue was not the editor but the header itself, I installed a new header and things started working fine.
I was able to restore the previous header to one day ago when it worked fine. So, everything is perfect now. TagDIV is no longer buffering and the header is now perfect as well.
Thank you
Hello,
Thank you for your response, Elementor has been installed before this issue occurred, and the two editors have been co-existing.
I’ve disabled Elementor now and the issue still persists. TagDIv editor keeps buffering and doesn’t load the page content. I’ve previously deactivated and reactivated the TagDiv editor and no changes occurred.
Thank you
Howdy
I installed a plugin and it working perfectly. No so crazy about how the button looks though:)
Check it out
https://sahafa.media/2023/03/08/%d8%aa%d8%b3%d8%ac%d9%8a%d9%84%d8%a7%d8%aa-%d8%aa%d8%b1%d8%a7%d9%85%d8%a8/
Hi,
Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.
Also, do you have a smart list?
Also, please make sure there is no plugin conflict.
Thank you!
Hi, Bettina!
Thanks for your answer.
But everything you suggested -and much more- I already did:
– Disabled all plugins except tagDiv plugins.
– Deactivated and uninstall tagDiv plugins.
– Deleted the cache, and also ‘turn off’ the caching tools.
– Restored the database to a time when the site was working perfectly.
The site has worked perfectly since 2020, and in the last few days no changes were made to either tagDiv Composer, or the plugins, nor do we have anything like the interfering factors you mentioned.
Here, you can see how the site looked like before the failures (this is a staging copy):
https://workdrive.zohoexternal.com/external/9dccd11e9387f53fd236f1948d02945ad2bd14e0aca7902ed9124ca843fd0e47
You told me there are a lot of errors in the console, how can I access this list of errors, what else can I do?
Thanks!
After installation, everything ran OK. I made the whole website using tagDIV. Nothing changed and suddenly this code appeared. Your instructions do not help.
Hello!
First of all, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
You have a lot of errors in the console.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make sure that all the requirements are set as here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that the plugins are up to date too. Check if you have the Standard Pack plugin installed and active in Newspaper -> Plugins(for default templates).
Please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
We have some settings for the rows and different stretch sizes: https://www.screencast.com/t/bsbB5P97A
Let me know the results!
Thank you!