Search Results for 'install'

Hello ounit45host,

Please make a new install to another subdomain for testing, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, you can provide CPanel access.

Thanks.

Hello glennkr,

I have checked your website and your search function seems to work as expected as you can see here -> https://www.screencast.com/t/36ytKy5pu Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello,

Please use this guide to update: https://forum.tagdiv.com/how-to-update-the-theme-2/ and
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.

Thank you!

Hello,

The ads work just fine for all the ad spots and links you posted. I cannot see the issue.
However there is something you can try.
Install adrotate and insert your ads through the plugin. In the theme ad fields, place the adrotate shortcodes. This will bypass the theme ad system. This way you can rule out the theme’s interference over your ads.

Thanks.

Hi,

@piotrekkruk
Please use this guide to update: https://forum.tagdiv.com/how-to-update-the-theme-2/ and
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.

@smartyseo The footer instagram seem to be working just fine now.

Thanks

Hi,

1. We would need a link to your website so we can take a look at these issues. The mobile menu will be accessible as soon as the page is loaded. In some cases because of slow loading speed or maybe files that cause 404 errors (not found), the mobile menu will be delayed in it’s functionality.

Or there could be conflicts with other plugins which break the mobile functionality. We will try to identify what is the cause in this case.

2. The menu should be sticky at all times if enabled
– https://www.screencast.com/t/BHd0JQZEfz

3. Maybe you have strong caching, however when changes in the website are made by you, the changes should be applied, that would be the ideal functionality. Check the cache settings if possible or CDN settings if used. The theme does not have a caching function so other factors are the cause here.

4. The contact page is a normal page, if you installed a demo it should be like there (different images however). We will take a look if you can link this page here.

5. The weather widget can be configured like this
– https://forum.tagdiv.com/weather-widget/
It will work as soon as you configure it with an API key as mentioned, and valid location.

6. You will have to configure the social counter with your own data
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Edit the social counter either by editing the page with the tagDiv composer, or in the Appearance->Widgets section. Each instance of the counter has to be configured.

Thanks

Hi,

That would be highly unusual, the WP Super Cache is fully compatible with WordPress and our theme. I would suggest to disable all plugins by FTP since you cannot access the WordPress dashboard
– http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
That should let you access your WordPress. Also you could contact your hosting provider and ask them to check the error logs or what could cause the 505 errors. Maybe the WordPress install could be corrupted, they could take a look if possible.

Thanks

Hello deambris,

First of all, you should update the theme to the latest version of it via FTP way, all of your untested plugins should have to be disabled. I suppose that you are using the Speed Booster and that’s why your additional customizations and the style will be loaded with a delay. Try to make a new install to another subdomain and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello sanjaykumarmonu,

Please make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Notice that the News Sticker has been fully tested with the theme and seems to work as expected, as you can see here -> https://www.screencast.com/t/kW4oV9BDmT Try again to add that element and check the results.

Thanks for your understanding!

Hi,

The Speedbooster plugin has an inbuilt plugin checklist, if it detects plugins outside that list it will deactivate itself. This is supposed to happen, as the Speedbooster plugin could cause some plugins to not function properly.

The checklist could be disabled by modifying the plugin code
– https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
Then test to see if everything works properly regarding plugins installed.

Thanks

Hello moose85,

Make sure that you are using the latest version of the theme installed via FTP way, 8.7.3 because in this version the problem with Instagram was resolved, clear all of the untested plugins, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can make some investigation.

Thanks for the message!