Search Results for 'install'

Hello,

Make sure that you are using the latest version of the theme installed via FTP way. I have tested on my side and this seems to work as expected, as you can see here -> https://www.screencast.com/t/dTBu1Iygc

Thanks for the message!

Hello libraeditrice,

Please check our theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/
Please also update your tag div composer plugin by deleting the current one you have and installing it again from the 8.7.3 package.
if that does not fix the issue, you can try to add this code to your .htaccess:

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Thank you!

Hello Simon,

We only recommend our AMP plugin and also, we cannot provide support for another AMP plugin. Yes, you should disable it and install our plugin but I do not know what kind of SEO optimization you have made on your website and also, I cannot say for sure if you will disable your plugin you will not lose any SEO rankings or something else, sorry!
This should not happen.

Thanks.

Hello MJ,

I have tested on my side and this option should be there and works as expected, as you can see here -> https://www.screencast.com/t/5DCKoTCaescA
Ensure that your theme has been installed via FTP way and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it.

Thanks for your understanding!

Hi,

The post author and date will be centered for most or all blocks, if you have installed the Art Creek demo. There is a condition in the demo stylesheet that is supposed to do this
– https://www.screencast.com/t/oJQ7d8qKj
If you would like that block 14 to not be affected by this design, use a code like this for example

.td_block_14 .td_module_wrap {
text-align: left;
}

Hi,

Seems the Instagram count is not accurate, your ID works for me however
– https://www.screencast.com/t/mQEkYTl1lS
Try clearing all the caches you might have installed or provided by the hosting. If you use CDN purge the files. Then check if the count is properly displayed.

Hello tovyt,

Please notice that the theme has been changed a lot from 7 to 8 version and probably that’s why you get some changes, sorry! You should make a full backup to your database and then, update the theme to the latest version of it and try to adjust it to look good with the latest version of it. The theme installing should have to be done via FTP way, clear all the caches and check the results. Please notice that our theme is in continuous development and if you want to bring good results you should keep up the steps with the latest version of the theme.

Thanks for the message!

Hello,

Why not use the default theme buttons instead? Our page builder already has button shortcodes you can use out of the box: https://www.screencast.com/t/lff5kVfbayW
You just have to install the tagdiv multi-purpose plugin

Thanks.

Hello tovyt,

You should install the theme via WordPress and check the results. If it fails to install, you should do it through FTP.

Thanks.

Hello matt-2,

Please ensure that you are using the latest version of the theme installed via FTP way, the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

You missed an important step in the update. Updating the theme plugins. Please delete the current theme plugins you use now and install the plugins from the newspapewr 8.7.3 theme package (tagdiv composer, social counter, amp, etc.)

Thanks.

Hello,

The amp issues were fixed in the later updates. Please update your theme to the latest version by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and make sure you also update the theme plugin by disabling and deleting the ones you currently have installed and installing theme again from the main theme package (version 8.7.3).

Thank you!

Hi,

Sharing should not be a problem if you have the Yoast SEO plugin installed and OG meta is enabled (this is the recommended plugin)
– https://forum.tagdiv.com/facebook-share/
If the post sharing is not displaying the required information, use the Facebook sharing debugger
– https://developers.facebook.com/tools/debug/
– https://kb.yoast.com/kb/facebook-sharing-updated-details/
– https://kb.yoast.com/kb/why-doesnt-facebook-display-an-image/

Thanks

Hi, we recommend php above 5.6
Please use this guide also: https://forum.tagdiv.com/system-status-parameters-guide/
Also please disable and delete your current theme plugins and install them again from the main theme package you downloaded from envato

Thank you!

Hello,

Sorry but we cannot provide installation services. You can use this guide to install the theme though: https://forum.tagdiv.com/install-via-wordpress/ or https://forum.tagdiv.com/install-via-ftp/
If you need installation services they can be bought from https://studio.envato.com

Thank you!

Hello moose85,

Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ clear all the caches and check the results.

Thanks for your understanding!