Search Results for 'install'

@dcarrero First please deactivate the child theme you are using as a test. Switch to the main theme. Clear all installed caches and CDN if used. Check the results after trying this.

Hello,

I have inspected your website and it seems to be very strange that border. I do not know the source of it, sorry! I suggest you make a new clean install from scratch via FTP way with the latest version of the theme, clear all the caches, purge all CDN files if you are using the CDN system and check the results. By default, notice that orders do not appear, sorry! As a quick solution, you can try using the code below ->

.td-container-border:after{
background-color:initial;
}
.td-pb-row .td-pb-span4:nth-of-type(3):after{
background-color:initial;
}

Thanks for the message!

Hi,

First please reinstall the theme (by FTP is recommended)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used.

Contact your hosting provider and check with them if there are any issues with the server. Ask them to check error logs and investigate as well if possible.

If there is still an issue, it may not be caused by the theme. You can send us an email at contact@tagdiv.com and provide admin login information. Provide FTP access as well. Also included a link to this topic in the email.

Provide more details about the issue in the email, this will be helpful in the investigation. We cannot recreate such issues in any of our testing, there is no similar problem for most users who have updated the theme.

Thanks

Hi,

First please reinstall the theme (by FTP is recommended)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used.

Contact your hosting provider and check with them if there are any issues with the server. Ask them to check error logs and investigate as well if possible.

If there is still an issue, it may not be caused by the theme. You can send us an email at contact@tagdiv.com and provide admin login information. Provide FTP access as well. Also included a link to this topic in the email.

Provide more details about the issue in the email, this will be helpful in the investigation. We cannot recreate such issues in any of our testing, there is no similar problem for most users who have updated the theme.

Thanks

@RezNation The website seems to be working properly at the moment with the latest theme version installed
– https://www.screencast.com/t/a8T4m55Aq
Please mention what problems you are having exactly.

Hi,

Is the problem specific to the homepage? Does the rest of the website display properly? Edit the homepage with the composer and check if the content is still there.

The update will not erase page content, everything should be as before. Very important to clear every cache installed and CDN as well if used. If you use a child theme, temporarily switch to the main theme. Deactivate all third party plugins if possible, leave only them plugins active. Let us know the results.

Thanks

Hello Katarsis17,

Please contact your hosting provider and tell them to install the dom extensions for PHP because it’s required.

Thanks for your understanding!

You can install the demo and use any images you want and also image optimizations if needed. The homepage is built for demo purposes. It is built entirely using the new flex block element
– https://demo.tagdiv.com/newspaper/flex-block/
Each element in the page content is a flex block.

Hi,

Visual composer (now WPBakery Page Builder) has not received any updates, the latest version is 5.4.5 which is included in the full theme package (plugins folder)
– https://forum.tagdiv.com/whats-included/

That issue you are having is most likely caused by having the tagDiv composer activated. This composer is activated by default when the theme is installed or updated. Please deactivate it from the plugins section and check the results.

Thanks

That is usually caused by caching. Clear everything, installed caches or server provided, CDN cache if used, also clear browser cache. Also if you use a child theme switch to the main theme. Then check the results.

The tweet button is no longer included in the share, so if you made the updated and it is still appearing then chances are your content is served from cache.

Hello stax,

I suggest you make a new clean install from scratch with the latest version of the theme via FTP way, clear all the caches and check the results. We recommend using the TD Composer which is our page builder. Also, check your system status parameters to be increased according to our useful guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for your understanding!

Hello Jhalla436,

Please keep in mind that WP Bakery plugin has been fully tested on my website and it seems to work as expected, without any problems. I suggest you to make a new clean install from scratch to another sub-domain via FTP way, leave just to active only the Visual Composer and try again to drag and drop your desired elements from page builder. Should work because this was fully tested. Clear all the caches and check the results. If the problem will persist, you should provide some useful screenshots with the problem. Also, ensure that your system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello svharishtech,

This problem seems happens due to a memory cache. Try to clear all of these, purge all CDN files if you are using something like this, clear browser caches and check the results. Make sure that your theme has been installed via FTP way and if you are using some untested plugins which can interact with them core files, try to remove all of these.

Hope this helps!

Thanks for the message!

Hi,

From what I can see the problem is no longer present
– https://www.screencast.com/t/Cj8ajEka6ac
That issue is in almost all cases caused by caching. After an update please clear all caching installed and CDN if used.

Thanks