Search Results for 'install'

Hi,

Indeed it seems the layout is broken at the moment, the page structure does not look right visually and code wise. There are also errors on the homepage only. First, if you are using Visual composer as the main page builder, please deactivate the tagDiv composer. When both editors are active there could be issues.
Also try a theme reinstall, maybe the update was not done properly. Try the FTP method
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Let us know the results.

Thanks

Hi,

The images are displaying fine at the moment from what I can see, on the whole website
– https://www.screencast.com/t/OA2JjvvyxQGs
Only the latest version is available for download. In order to update the theme please follow this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The most recommended method would be by FTP, and as always make a backup first. Update the theme plugins as well (deactivate and remove, then reinstall from latest theme package).
Note that in version 8 of the theme, the tagDiv composer was introduced. This composer will be activated by default when the theme is updated or installed. In order to use it all the pages have to be recreated with it. Or you can continue using Visual composer for the moment, and make the transition when you want, if you want. More about it here
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Also a multi-purpose plugin was introduced, this adds many more elements and options to the tagDiv composer only
– https://www.youtube.com/watch?v=C0ARTSimnUY&t=287s
Visual composer (now WPBakery Page Builder) is still provided in the theme package and updates are included along with the theme
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Let us know if you should encounter issues after the update. It is a general recommendation to always keep WordPress and the theme updated.

Thanks

Hello brunodups,

PLease try to make a new clean install from scratch via FTP way, clear all the caches and check the results again. If the problem is still there, please send us an email at contact@tagdiv.com with your credentials (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello zema80,

After theme installing via FTP, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello thetruongceo,

My advice is to make a new clean install from scratch via FTP way and install the only the plugins that come bundled with the theme core files, clear all the caches and check the results. Please try this way and check the results. If the problem is still there, please let us know.

Thanks for the message!

Hello,
I can’t understand what exactly is the problem. You mentioned a child with glasses. There is no child with glasses in the screen you posted now. I want to help but I cannot understand the problem. Please provide a full description of exactly what it is you are facing.
Switching to a wp default theme and back, will have no impact on your install.

Hello videomaker,

My advice is to try making a new clean install from scratch to another sub-domain only with the plugins which come bundled with the theme core files via FTP way because this is the surest method in this case.

Thanks for your understanding!

Hello,

Please contact us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can login and investigate.
Please create a full back-up of your site beforehand though as we will need to disable plugins and possibly reinstall the theme.

Thanks.

Hello,

Please contact your host and have them unblock admin-ajax.php or any other blocked files that could not get through from the server.
Also try to disable all plugins as plugin conflicts can also affect the theme panel

If the issue is still there afterwards, please create a full back-up of your install and provide wp-admin and ftp access via contact@tagdiv.com so we can login and investigate.

If you do contact us via email, make sure you post a link to this topic so we can identify you.

Thanks.

Hello,

It is always recommended to make a full back-up of your site before attempting such a big update. I also recommend creating a duplicate of your site on a subdomain and apply the update there so if anything goes wrong, you will not affect the live site. If you used VC on posts, then you will not be able to use the tagdiv composer so you should disable it (it activates automatically when updating) You should also make sure you update the plugins as well. Plugins that come with the theme will not update automatically so you have to disable and delete them and then install them again from the main theme package.

Thank you!

There seem to be some errors on the page related to the plugin embed
– https://www.screencast.com/t/Nq5MOTbLup
Also the link that is requested is considered insecure as it is http. Maybe double check the plugin settings and instructions for installation and usage.

Thanks

Hi,

Page builder shortcodes will not be interpreted on mobile pages, they are not meant to. You can simply deactivate the mobile theme plugins if you want to display page builder content, it is optional to install it.
The mobile theme is meant to be used if you want to present a different and simpler version of the pages, and website all around. The page content is limited to the MCE editor and it’s capabilities. More about the mobile theme here
– https://forum.tagdiv.com/the-mobile-theme/

Thanks

Hi,

Indeed that is a pretty old version of the theme. Much has changed in the theme since then. Also there might be issues with the latest version of WordPress.
This is an update guide that you can follow
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The most recommended method would be by FTP, and as always make a backup first. Update the theme plugins as well (deactivate and remove, then reinstall from latest theme package).
Note that in version 8 of the theme, the tagDiv composer was introduced. This composer will be activated by default when the theme is updated or installed. In order to use it all the pages have to be recreated with it. Or you can continue using Visual composer for the moment, and make the transition when you want, if you want. More about it here
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Also a multi-purpose plugin was introduced, this adds many more elements and options to the tagDiv composer only
– https://www.youtube.com/watch?v=C0ARTSimnUY&t=287s
Visual composer (now WPBakery Page Builder) is still provided in the theme package and updates are included along with the theme
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Let us know if you should encounter issues after the update.

Thanks