Search Results for 'install'

Hi,

If you reinstalled the theme and the issue is still present, then something else is causing problems. Check the theme system status and see if the parameters displayed there are set according to this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
You can ask your hosting provider to make the changes if needed. Also in some cases the admin-ajax process was denied or forbidden by the server which causes such issues in the theme panel. This is a similar topic
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Thanks

Hello videomaker,

This update should not break the theme or something else, sorry! Make sure that your update has been completed via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Clear all the caches and check the results. Also, disable all of the untested plugins if you are using something like this.

Thanks for your understanding!

Hello,

Please update your theme to the latest version by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and make sure you also update the multi-purpose plugin by deleting the current plugin you have installed and then installing it again from the new theme package you download from envato.

Thank you!

Hi,

@travelhippi It seems the issue is fixed at the moment
– https://www.screencast.com/t/Xv4s0vO933R

This issue is caused by caching, so please clear all caching installed. If you use CDN purge all files.

Thanks

Hi,

What you are describing sounds like a caching issue. Maybe you have a strong caching plugin or implementation installed. Or the hosting server could have a caching system.
That would be why this delay is present.
We can take a look at this homepage setting issue. Please provide a link to your website and admin login information at contact@tagdiv.com.
Also paste a link to this topic in your email.

Thanks

Hi,

Please make sure you are modifying the thumbnail for the module you are testing. Check which module uses what thumbnail, then make the modification
– https://www.screencast.com/t/8EPvBszn
Modify the thumbnail cropping and test on the same module. Regenerate thumbnails after make in any changes for the thumbnails. Also clear installed caches. The images should be cropped according to the values you enter. The first value being horizontally and the second vertically.

Thanks

Hi,

No replacement is needed for the default child theme, the issue was with theme multi-purpose plugin. It was fixed in version 8.5.1, provided yesterday. Download and install this version if you did not already
– https://forum.tagdiv.com/install-via-ftp/
Make sure the multi-purpose plugin is active and test with the child theme active as well. There should not be any problems. We have made many tests and everything is working in our tests.

Thanks

Hello aminudidat,

Ensure that you have installed the latest theme version via FTP way because this is the surest theme method, in this case, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory has exhausted and that’s why nothing renders. Also, if you are using some untested plugins, try to disable all of these, clear all the caches and check the results. If you are using the child theme, try to switch to the main theme and check. If the problem is still there, please let us know.

Hope this helps!

Thanks for the message!

Hello,

YOur content should be loaded to new demo installed because your data has been loaded into your database. After this demo has been installed, try to check each block from there and check the settings. Notice that some blocks are filtered after featured category and you may not have posted in that category and that’s why to appear nothing. Check it with more attention the theme layout.

Thanks for your understanding!

Hello,

Please uninstall the demo and then install it without content.
https://forum.tagdiv.com/installing-demos/

Thank you!

Hello,

It is called the “theme panel” not the themfy panel. Themefy is a software developer and not mentioned in our theme 🙂 That was the misunderstanding. https://www.screencast.com/t/1h6ullALf2KX
As for the issue at hand, if you updated to the latest theme version 8.5.1 (if not use this guiude: https://forum.tagdiv.com/how-to-update-the-theme-2/ ) and make sure you disable and delete the multi-purpose plugin and then install it again from the theme plugins section.

Thank you!

Hello,

Please also replace the multi-purpose plugin. Simply updating will not fix the issues. You have to disable and delete the multi=purpose plugin and install it again from the theme panel plugin section. The plugin will not update automatically.

Thank you!

Yes, the latest latest version 🙂 Theme version 8.5.1 more precise. And then delete the multi-purpose plugin you have installed now and install it again from the theme panel under the plugins section.

Thank you!

Hi,

All the plugins are included in the theme package
– https://forum.tagdiv.com/whats-included/
As you extract the downloaded full theme package there will be a plugins folder containing all the bundled plugins
– https://www.screencast.com/t/08K3cjH3M
Then install the Revolution slider
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/
Please let us know if you have further questions or issues.

Thanks

Hello Claudia,

Make sure that your theme installing has been made via FTP way and then, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for your understanding!

Hi,

The header logo can be uploaded in the theme panel
– https://www.screencast.com/t/ILvRCbJ2sa1
Please check these logo size recommendations as well
– https://forum.tagdiv.com/logo-favicon/
Uploading a logo image there should display it accordingly on the website. If you upload it and it does not appear, maybe it is a caching issue. Clear all caching installed after setting the desired logo. Let us know if there still is a problem.

Thanks

Hi,

Please try and clear all caching installed, and purge CDN files if you use it.Then check if the issue is solved. Let us know if there still is a problem.

Thanks

Hello techmod,

You should not install ant .mo and .po additionally files. All of these comes with the theme and you only edit them if need to make some changes to them.

Thanks for the message!