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- TutorialsExisting content
Hi. Yes, tagDiv Cloud Library is installed and activated.
Good afternoon. I have a domain that hosts an existing website. I activated the license on a test domain. How do I transfer the template correctly? I mean, I have downloaded and connected my fonts. I changed the placement of blocks, colors, font sizes. How can I now export all this with the settings and transfer it to a live domain where WordPress will already be installed and content will be posted?
Hi,
yes, i have installed the Classic Widgets. Can i Change the Color with other Settings, e.g Themen colors?
Hello Faris!
If you install the demo with content, then, of course, it will replace all your content and design as well. If you install a demo without content, then it will replace the previous design.
You can return the previous design only if you have a backup.
You can import only some sections or templates of your current-designed pages from those demos. The template’s manager is in Cloud Templates. You can preview the demos here: https://demo.tagdiv.com/select_demo/newspaper-prebuilt-websites/.
Thank you!
Hello!
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will check the issue and let you know what can be done there.
Thank you!
Hi,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
Thank you!
Hello,
Please check if you have the tagDiv Cloud Library installed and activated.
Thank you!
Hello!
This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We have 3 options available for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
Thank you!
Hi,
Using the import/export option from the theme will allow you to import only the theme panel settings, the cloud templates go in tool > export – https://i.imgur.com/3Wxk885.png then to import you need to go in tool > import, then install the wordpress importer and click on run import – https://i.imgur.com/tyxoVvg.png
You can import cloud templates like in this guide https://forum.tagdiv.com/cloud-library-templates/ -> https://forum.tagdiv.com/cloud-library-templates/
Thank you!
This is my site on wordpress I have updated compatible version of wordpress installed and newspaper theme is also updated, I have updated the PHP 8.1 where it shows lot of errors and website doesn’t work on desktop but it works only on mobile… After changing it to 7.4 version it works absolutely fine please help…. If i doesn’t update the latest php it will slow down the site.
Ok so I can’t use the default shop page created by woocommerce, I need to create a new shop page and install the template there?
Hello @sangha9!
Yes. Install the Yoast SEO plugin, edit the homepage with Gutenberg, scroll to the bottom, and there you have some SEO settings. Update the changes and check the results.
Thank you!
Hello!
You should install a blank page and build your shop templates, or install the one you like from the Cloud Library. Documentation is here: https://forum.tagdiv.com/tagdiv-shop/.
Thank you!
Ok, IF I reinstall the theme then site layout will not be changed
I am trying to add a shop page to my site. I have the Shop page now after installing woocommerce and tagdiv shop. However, when I add a pre-built woobase template to the shop page and save, it does not save. When I come back to the shop page, the template is gone. How do I fix this??
I use the InsightsAI Pro prebuilt theme. From the mobile version, the MORE button at the sticky mobile menu is not working. I don’t know what changes I made when installing the theme.
https://www.gamerstones.com/
Or if the process is complicated, how to remove the button?
Hello,
We understand that you are facing an issue and we are ready to investigate it. In order to proceed, we kindly request you to perform a full backup of all your files and databases. Once completed, please reach out to us via email at contact@tagdiv.com and provide the following details:
– Your WordPress admin URL and login credentials
– Your cPanel URL and login credentials
– A link to this topic to help us identify you
– access to the databases
Please be aware that during the investigation, we will temporarily disable any non tagDiv plugins installed on your website.
Thank you!
Morning, apologies for long message.
I note that these topics have been covered several times but what is the latest position. Any clear advice or a definitive solution would be handy. The ones we have tried as per some of your suggestions don’t seem to resolve the issue. I have a live site which is using the previous version of Newspaper and a testing/staging site with the latest version 12.6.5. Same issues on both sites. I have the relevant tagDiv plugins installed. Other non tagDiv plugins were deactivated and added one by one to see if there were conflicts with plugins – no conflictions.
Firstly…Is the issue with Save settings something which is likely to be resolved in a future update?
If not and before I try to get someone to help me investigate what’s going on and fix things, the hosting company have asked me to inform you of a few things they found when trying to help – not sure if any of it helps. Their responses are in italics.
Save Settings – Nothing saves, results in Spinning Wheel
Reading through the forum, this got flagged up
Object Cache on Backend
https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Suggestion from tagDiv is that the issue with spinning wheel and settings not being saved ‘could be a situation generated by the object cache on the backend’ ‘this could be either a plugin or it’s a hosting option.’
Contacted hosting company and they have replied as follows:
‘Disabling object caching entirely is not permitted unless it’s for testing purposes only. However, you can contact theme support to inquire if there’s a particular post type, setting, or element for which object caching needs to be disabled.’
So, can tagDiv please advise if there is a specific item that needs to be disabled – many thanks
Another tagDiv option is ‘Plugins – they must be deactivated and the file created by them, named “object-cache.php” must be deleted.
The hosting company and the person who usually does my maintenance wasn’t convinced by the above suggested deletion to deactivate plugins and the file….so to be fair haven’t tried that as yet.
The hosting company also reported that they..
‘noticed in the Envato forum that other users in the past have reported issues with the td_011_settings table, indicating that the theme developer should address and resolve these issues.’
https://forums.envato.com/t/wp-option-set-to-autoload/453841
Is this likely to be anything to do with it?
The hosting company also proceeded to delve deeper and conducted additional investigation, uncovering the following information.
‘I’ve noticed an error or warning message on the dashboard regarding “Excess updates to option td_011_settings blocked.” This could be the reason for the issue.
The error occurred due to a platform configuration on our side. This configuration is designed to prevent site plugins or themes from excessively writing to the database servers and causing overload.
That specific table is where the theme stores backups of the theme panel and other related data. I suggest contacting NewsPaper theme or Tagdiv support to inform them about this issue.
Furthermore, I believe the next step will involve dropping the option that is causing the error.
However, before proceeding with this action, it’s important to contact theme support and inform them of this issue and the subsequent steps, especially concerning the large content in one of the rows related to td_011_settings.
Import/Export Theme Settings
Followed the suggested tagDiv instructions regarding importing and exporting Theme Settings as per this link
https://forum.tagdiv.com/import-export-theme-settings/#
That results in
This page isn’t working…is currently unable to handle this request.
Please advise.Thanks
Hi,
You can reinstall from here https://i.imgur.com/jCI2Mse.png and set the limit excerpt from here https://i.imgur.com/mY0uAxX.png
Thank you!
Thank you, Anamaria. I haven’t yet used the Single Post Templates. The post I created is a standard one through the left hand menus. The Black Pro theme allows me to update the text color for pages but not for posts. Another option I can try is uninstalling the theme and installing it with sample data to see how those render correctly but not the new ones that I create.
finally, i solved this problem. i am not using mobile theme, but Hamburger menu not working without mobile theme plug in, now i installed and working fine.
https://i.ibb.co/3m0b8qK/Screen-Shot-2024-03-26-at-2-39-31.png
Hi Calin
I did many tests, and installed the Query monitor
Can you please recheck your SQL?
I get several warning related to your SQL.
And the search results is extremely slow.
I have my own host and all my DB is in memory.
–
Please be so kind to recheck your SQL here:
https://dev2.haipo.co.il/?s=%D7%90%D7%91%D7%99%D7%94%D7%95
–
I also sent TAGDIV a login details to me DEV site.
–
Thanks,
Yaron
I am trying to install the newspaper theme but my host – wp engine – does not allow the wp super cache plugin. is there a different cache plugin that will work with this theme that is allowed on wp engine?
you can guide me how to reinstall rather than send detail.
Also, please ready by previous message and update me.
@Anamaria, that was us during the weekend trying to install a previous version of the theme but it didn’t work.
We did not backup our website before the update, does that mean our design is now permanently compromised?
