- TutorialsSystem status parameters guide
Hi,
That would be the former “Are You Sure You Want to Do This? Please Try Again” message. It may be displayed when trying to add a new page or post.
The first thing to try is to increase the WP-memory. We recommend these values which would be sufficient in most cases
– https://forum.tagdiv.com/requirements-for-newspaper/
Check the guide carefully and if needed ask your hosting provider to make modifications to those parameters.
There are also some other things to investigate if the issue persists
– https://www.hostinger.com/tutorials/fix-are-you-sure-you-want-to-do-this-please-try-again-wordpress/
Hi,
So you mean the thumbnails disappeared from blocks/grids modules? Maybe after changing the filter settings the new posts which appear don’t have featured images set
– https://forum.tagdiv.com/featured-image-or-video/
If that is the case there will be no thumbnails created
– https://forum.tagdiv.com/theme-thumbs/
But you say the images disappeared in the whole website and also the tagDiv composer plugin has been removed? Now that is unusual. Could be related to insufficient resources, specially WP memory
– https://forum.tagdiv.com/requirements-for-newspaper/
I would suggest that you contact the hosting provider and ask them to increase the values of the parameters mentioned in the guide if necessary.
Also maybe they can check if something happened with the server or database recently.
Hello cjolicoeur123456,
Please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ Most likely, the PHP memory has exhausted and probably, that’s why you cannot save anything, sorry!
Thanks for your understanding!
Ok it is solved by correctly configuring the memory limit of the site on the server, some hosts don’t let the sites choose the memory limit thorugh wp-config.php, and after changing it need a restart to refresh them, thanks Bogdan B. for the help!
Ok i increased php memory limit to 512 MB, on my wp-config.php also configured it by adding define(‘WP_MEMORY_LIMIT’, ‘512M’);
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );
still the same problem.
Except for the Category Order and Taxonomy plugins, i only have the ones required by the theme to work, tried deactivating all of them and activating, also no changes to de error.
After activating the debug log this is the error logged in debug.log:
[31-Aug-2018 14:56:14 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 82 bytes) in /home/…
I don’t really know what else to do with the memory configuration to try to solve it.
hello,
This issue usually happens because of file permissions:
https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
Also there could be a memory limit that must be adjusted: https://forum.tagdiv.com/requirements-for-newspaper/
Also a firewall on your install or on your host could block access to our server.
Thank you!
hello.
A 500 error is usually fixed by increase your memory allocation:
https://forum.tagdiv.com/requirements-for-newspaper/
Also please check your htaccess file and remove any rules you might have in there as they can also provide such errors.
Plugins can also interfere so please also test by disabling all plugins, clearing cache and cdn files.
Let us know how it goes.
Thank you!
Having the same issue. tagDiv Composer not working. I create a home page and click the ‘tagDiv Composer’ and screen goes blank, does not load. I have tried the following items found in forums.
1. concatenate scripts, true
2. increase memory to 256M
3. system status – mbstring and gdlibrary.
nothing has changed.?????????????
Using a MacBook Pro. running high Sierra.
please help
I’m having a similar problem, look my SSH:
Time: 2018-08-27 20:58:09
Load: 49.48, 13.67, 4.81
Memory: 3958 MB Free: 120 MB (140 MB) Buffers: 1 MB Cached: 19 MB SwapFree: 2680 MB / 4095 MB
Top SQL
Total PHP statistics: CPU %: 0 | Mem %: 81.7
Top PHP Users
43 mysite -> CPU %: 0 | Mem %: 81.7
Top PHP Scripts
43 /home/mysite/public_html/wp-admin/admin-ajax.php -> CPU %: 0 | Mem %: 81.7
Is Exim Hung?
Webmail processes? (Note: Right now its only squirrelmail and roundcube): 0
Connections to the Server:
444 172.68.25.191
177 172.68.26.42
11 172.68.27.85
8 172.68.102.47
6 172.68.26.234
4 162.158.75.167
1 172.68.27.127
1 172.68.25.125
(Those IP’S are all CloudFlare because they work as a reverse proxy and i do not have mod_cloudflare yet: https://support.cloudflare.com/hc/en-us/articles/200170916-Why-should-I-install-mod-cloudflare-)
I’m also using CloudFlare pro plan and they assured me that this is not an attack, but some “internal error”.
So, i’m trying everything:
1) Plugin Heartbeat control with disable on post editor and modify in wordpress dashboard and in frontend with 120 seconds.
2) Disabled XML-RPC
3) Disabled all things in theme that call’s ajax, just not in the search and in the related articles.
4) CloudFlare pro plan with WAF and i did this before: https://community.cloudflare.com/t/wp-admin-admin-ajax-php/27334
5) And i had Pro Wordfence too that i deactivated for tests
Very bad situation. I’m trying everything i can but out in the dark.
Dont know if this is some “theme thing”…
Hi,
Now that is unusual, so you enter the widgets there and they appear. Then they disappear after a while? Never saw that before.
I believe they are gone now – https://www.screencast.com/t/JIHl6GlJHBQ
Sidebars are also empty.
Have you tried with other widgets for example, to see if the same happens. What if you temporarily deactivate all plugins except theme plugins and use the same widgets, does the same happen eventually?
Widgets may be moved to the inactive area after a theme update, but not periodically like that.
Also check if there is enough WP memory
– https://forum.tagdiv.com/requirements-for-newspaper/
Hi Catalin,
Thank you for your response.
So I followed the documentation on how to update via the envato market plugin. That said my theme was the latestest, but was still saying 8.7, when I know there is a version 9. So I tried to upload via ftp, which worked, but then it said my plugins were deactivated, because the were not compatible (all the TD plugins).
So, I re uploaded the plugins. Now, just with TD-composer, when activated i get an http 500 error.
I have checked my system status via the newspaper system status and the only thing is possibly my wp memory limit, which is currently 40mb.
Any advise on what to do? I will contact my host to see if I can bump it to 64mb.
It happens to each template I tried to download.
I’ve tried to download many templates and it pauses after that notification pops up.
I tailored the system status according to the guide and these are my stats
post_max_size = 500M
upload_max_filesize = 500M
memory_limit=500M
max_input_vars = 5000
max_execution_time = 18000
Hello,
This happens either because of plugin conflicts or because of poor memory allocation. Please use this guide: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hi,
Does that happen with all the pages when you use the composer? Try it with a new page.
Could be insufficient memory and other parameter values
– https://forum.tagdiv.com/requirements-for-newspaper/
Eventually memory could run out and problems may begin to happen. Or maybe you installed a plugin or made some modification before the issues started to happen, that is worth checking as well. Does the same happen if you deactivate all plugins except theme plugins?
In some cases when the composer failed to load, these solutions worked
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
You could give these a try, let us know if one of these suggestions solves the problem or it’s still happening.
Hi,
– Those issues could be caused by insufficient resources, the theme has some requirements. If there aren’t sufficient resources for example, there could be problems
– https://forum.tagdiv.com/requirements-for-newspaper/
It is very important that everything is set as mentioned in the guide, WP memory can be set higher if possible. Usually the hoisting provider can take care of the modifications where needed.
– The Revolution slider is a demanding plugin, the cause for it not appearing could be related. Once it is placed in a page and the page is saved and viewed, the slider should appear (it will not load in the page edit screen)
– https://www.screencast.com/t/nTR3UXYRoZU
– Some footer templates come with predefined content, some are empty. Choose the one you want to use in the theme panel
– https://forum.tagdiv.com/footer-templates/
You can also use the Cloud footer templates – http://prntscr.com/kkpat9
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
– The header will be the same in the whole website, not by page. It will be displayed as you configure it. The unique things about each page is it’s content and the page template
– https://www.screencast.com/t/XplVPginyw
– For previewing posts on difference view ports there would be no tool at the moment. Pages can be previewed in the composer, but posts don’t have such an option.
– https://www.screencast.com/t/ZfnN0BN5WvU
– AMP posts will be served by Google only, they are accessible through Google search. If the user does not visit the website from there, the mobile theme variant will be displayed if active. So they can be both active at the same time mobile theme and AMP.
Let me know if you have more questions.
Thanks
Hello,
Please also contact us via email as this issue happens in specific cases. There is no fix to be applied from the thee side unless it affects ALL users and this is not the case. It is most likely a server configuration, a memory allocation or a plugin conflict on your end. Please contact us via email at contact@tagdiv.com and provide wp-admin and cpanel access so we can investigate the issue.
Thank you!
Hello Alex,
This happens when you update the theme or change themes temporarily. This is a common issue with all WP themes/installs. Not theme specific. Also, I will recommend you to check with your hosting provider as to where the error log is. 500 error means site crashed on ping/visit — could be overload — did you assign enough memory to your install? Please also check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/
If you use a child theme, that means you have custom code implementation (otherwise the child theme is pointless). Please restore the theme to its default state and test without any customization. That means, activating the main theme and removing all custom code. If your child theme has not been updated properly, all sorts of issues can occur. Please update your theme to the latest version and test without a child theme. if the problem goes away then you need to re-create your child thebe by using the one that comes bundled in our theme package.
Thanks for your understanding!
Hello,
In most cases this was caused by either a plugin conflict or low memory allocation. The error log on your host will clue you into exactly why this happens. We recommend using this guide first: https://forum.tagdiv.com/requirements-for-newspaper/ and then deactivate all plugins and activate the tagdiv composer first. make sure it is up and running properly and then activate all other plugins.
Let us know if you still have trouble and if you do, i will need that error log report so we can get an idea of why this happens.
if you want to contact us privately, you can do so via contact@tagdiv.com
Thank you!
Hello,
I noticed that the theme seems to put a line through the hyperlink on some posts and not on others. See this page: https://www.matsati.com/index.php/how-genes-and-memory-formation-effect-the-battle-between-sin-and-righteousness/
I look at the page source and find the link as follows:
a href=”https://undark.org/article/learning-to-read-the-brains-temporary-records/” class=”broken link”>Learning to Read the Brain’s Temporary Records</a
When I edit the post and look at the html, the ‘class=”broken link”‘ is not there but is added later. Seems as if the theme is adding this class to the link. How do I use custom css to prevent this from happening?
Thanks for your help,
—
Duane
Hi Tombeh1,
Please check your system status parameters to be correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Most likely, your PHP memory has exhausted and that’s why you cannot upload any images.
P.S If you keep replying in your own topic, the answer will be delayed. We answer from oldest to newest which is fair for all users.
Hope this helps and let us know how it goes!
Thanks for your understanding!
That is the update, 9.0.1 it should fix the text and raw HTML issues.
@Jair Prandi That may be caused by insufficient memory. For some users with 500 errors or login problems setting a limit of 256M worked and the issues were solved. Check in the theme system status and check what value is displayed for the WP memory.
@attefall What do you mean screwed up? Some screenshots or a link to the website would have been very helpful.
Has the composer update automatically? Check if it is active. It will be deactivated if for some reason the automatic update does not work. In that case there should be an update button here
– https://www.screencast.com/t/4QQp3yYwVuQ
Update all the theme plugins that you use, they are provided in the theme package. If you use caching or CDN, clear both after you update. Let us know if there is still a problem.
Hey Simion,
Your support is not adequate enough man.
Let me tell you why.
Regarding to this comment of yours.
Please also review the theme requirements guide, top to bottom carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient WP-memory can cause problems with the composer for example.
You see, I am not a teckie guy. I don’t understand how to increase max_input_vars or the memory limit or stuff like that. It’s not my job to know how to do them. All I know is that I’ve updated my theme (more like downgraded it) with the new V9.0 version and hell broke loose.
Regarding this comment of yours
In some cases these solutions worked for composer issues
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
Again, tech stuff. I am a blogger, a website owner. I know how to manage. I pay to buy themes for my websites that have good support and good updates. I pay to have a hosting account with 24X7 live chat to fix any errors occur. Not spending DAYYYYS to Google solutions and try to do things myself.
When are you going to issue an update (a good one this time) that will fix our problems? Why won’t you answer that and stop trying to evade things by throwing me links to other threads.
Hi,
So did you update the theme plugins eventually or not?
– https://forum.tagdiv.com/topic/tagdiv-cloud-library-error/
Please also review the theme requirements guide, top to bottom carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient WP-memory can cause problems with the composer for example.
In some cases these solutions worked for composer issues
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
Let us know what you find.
Thanks
Even with today’s review the error keeps happening!
After updating to Journal 9 I could no longer access the adim of WordPress, I had to go back and back in the previous version.
I tried 3 times and the same thing happens, so I kept the previous version until it was resolved!
The site is https://www.viagensecaminhos.com
site memory
define( ‘WP_MEMORY_LIMIT’, ’96M’ );
} else {
define( ‘WP_MEMORY_LIMIT’, ’96M’ );
}
}
if ( ! defined( ‘WP_MAX_MEMORY_LIMIT’ ) ) {
if ( false === wp_is_ini_value_changeable( ‘memory_limit’ ) ) {
define( ‘WP_MAX_MEMORY_LIMIT’, $current_limit );
} elseif ( -1 === $current_limit_int || $current_limit_int > 268435456 /* = 256M */ )
The theme should be re-uploaded today, I will mention it here. The issues are mostly with the text and raw HTML elements of the tagDiv composer, they do not function correctly.
@Jair Prandi and @todayidol So you update and cannot login in the website. Please make sure there are enough resources especially WP memory
– https://forum.tagdiv.com/requirements-for-newspaper/
Similar issues or 500 errors were solved by increasing it to 256M if possible.
@silvaniodc Double check if the theme plugins are updated and active. Then go the theme panel sub-footer settings, select the multi-purpose template and save
– https://www.screencast.com/t/rzsO8GLNtuX
Let me know if that fixes it.
