Search Results for 'requirements'

Hi,

You could check the theme requirements guide as a first step
– https://forum.tagdiv.com/requirements-for-newspaper/

There are also quite a few topics in this forum for improving website speed, try a search for these and read a few for more information. Some of the topics here
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/topic/tip-how-to-easily-minify-your-css-without-breaking-your-site/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks

Hi,

First please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

Thank you

Hi,

In some cases this was caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/

Or it could be a security setting, module or firewall as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/

Thank you for your understanding.

Hello Bangormedia,

Ensure that your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Probably, your PHP memory has exhausted and that’s why you cannot save anything.

Thanks for your understanding!

Hi,

If you do not have the latest version of the theme, please make update to it.
Also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
We’ll continue to investigate this problem.
Let us know how it works.

Thank you for your understanding.

Hi,

Here you find the documentation about cloud template: https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
Also please make shore that you have tagDiv Composer activate.

Also please be notice that the cloud template is use just with tagDiv Composer ( Visual Composer ).

Also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

Thank you.

Hi,

In some cases this was caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/

Or it could be a security setting, module or firewall as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/

Thanks

Hello Gabor,

That error you are getting is in most cases related to a plugin. Try as a quick test to deactivate all your plugins (except theme plugins), check if this solves the problem.

Also, make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hi,

In some cases, the mod_substitute module default configuration may cause a timeout error on TD Composer when loading large pages . To fix this you have to add the following lines in the .htaccess file located in your website main folder:

.htaccess

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Also make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

Thank you for your understanding.

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Let us know how it works.

Thanks

• This reply was modified 7 years by Calin.

Hi,

First please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

If you check all the requirements and the issues is still there please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding.

Hello padom,

First of all, please make sure that you have respected all the theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Also, some similar forum topics that you can read for more information
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/

Please notice that the problem is not our theme, you can try with a default theme and check the results, sorry!
Also, if you are unsatisfied with our product and if you want your money back, please make a full refund here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible.

Thanks for your understanding!

Hi MCDS,

Open settings – permalinks, click on the type you already have selected and click save.
Helped for me with the same issue.

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

Hello clickcookies,

The message you get is quite common with WordPress. In most cases, it can be easily fixed.

For example – https://wordpress.org/support/topic/the-link-you-followed-has-expired/
In that case, the max upload size was limited, increasing it solved the problem. Usually, this is the main cause.

Check this guide carefully and make modifications if needed
– https://forum.tagdiv.com/requirements-for-newspaper/
If everything is set properly there should be no problem. Contact your hosting provider if needed and ask them to make changes as the guide suggests.

You can also install the theme by FTP, that is not difficult to do and it’s very useful to know how to use FTP. If our guide is not detailed enough check some more online
– https://dappercodes.com/installing-wordpress-theme-via-ftp/
– https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme
– https://www.shoutmeloud.com/install-wordpress-theme.html

Hope this helps and let us know how it goes!

Thanks for your understanding!

@bonnsusport From what I can see currently the website provides a 500 error
– https://www.screencast.com/t/4lBSw4Yoe

The most important things to check is if there are sufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/
Check if there is enough WP memory, for most users a value of 256M is enough.

Maybe re-install the theme in case something went wrong during the update. The most recommended and reliable method is by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/

If you still cannot login after the update, disable all plugins by FTP
– https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Check if the website works. Delete the theme plugins and reinstall them from the package.

The theme is compatible with PHP versions up to 7.2, 7.1 would be a good version to use.

Let us know what you find.
Thanks

Hello Kennplus,

Please check your System Status and make sure you meet the theme server requirements -> https://forum.tagdiv.com/requirements-for-newspaper/ Please change PHP version up to 7.1 and use this guide to increase the parameters required by the theme.
If the issue is still there, please try to deactivate all your plugins except tag div plugins and check again.
If the issue persists please provide also FTP or Cpanel access so we can investigate this.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide the full CPanel access so we can try to install again the theme.

Thanks for your understanding!

Hello greenvpro,

The message you get is quite common with WordPress. In most cases it can be easily fixed.

For example – https://wordpress.org/support/topic/the-link-you-followed-has-expired/
In that case the max upload size was limited, increasing it solved the problem. Usually this is the main cause.

Check this guide carefully and make modifications if needed
– https://forum.tagdiv.com/requirements-for-newspaper/
If everything is set properly there should be no problem. Contact your hosting provider if needed and ask them to make changes as the guide suggests.

You can also install the theme by FTP, that is not difficult to do and it’s very useful to know how to use FTP. If our guide is not detailed enough check some more online
– https://dappercodes.com/installing-wordpress-theme-via-ftp/
– https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme
– https://www.shoutmeloud.com/install-wordpress-theme.html

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

I have inspected the website, the main page seems to be empty from the header down. Other sections of the website like category pages and posts work fine.

I would suggest that you check the theme requirements guide. Check if there is enough WP memory and the necessary PHP extensions are available (especially mbstring – https://www.screencast.com/t/YX4mKZmlUPFw )

Also try the suggestion from this topic and add the mentioned code in the htaccess file
– https://forum.tagdiv.com/topic/gray-page-tagdiv/

Let us know the results.
Thanks

Hi,

That would indicate that there is not enough WP memory available. Please try to increase it as mentioned in the guide or higher if possible (maybe contact your hosting provider and ask about it)
– https://forum.tagdiv.com/requirements-for-newspaper/
For most users a value of 256M would be enough. Using resource heavy plugins may require even higher values for the WP memory.

Thanks

Hello shariful_hamid,

Also, make sure that you have respected the theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!