- TutorialsSystem status parameters guide
- NewspaperUser review system
- NewspaperHow to use the Flex Blocks cache option
- NewsmagRequirements for Newsmag
- NewspaperRequirements for Newspaper
Hi,
Indeed, insufficient resources can cause issues
– https://forum.tagdiv.com/system-status-parameters-guide/
– https://forum.tagdiv.com/requirements-for-newspaper/
If you still have problems, please mention them and we will try to help you.
Thanks
Hello,
Please check the ssl implementation and make sure the home url and the site url are both in https if you have ssl active.
Also please disable all other plugins except the tagdiv composer and clear all caching.
Also make sure you memory allocation is done properly: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello benjaone1,
Make sure that all of your block elements have been made with TD Composer and not with Visual Composer because then could appear some problems. Also, ensure that you are using the latest version of the theme, remove all of the untested plugins, clear all the caches and check the results. Check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Thanks for your understanding!
Maybe ask your host to increase the parameters needed for the theme https://forum.tagdiv.com/system-status-parameters-guide/ (I don’t work here).
Hello Anuj Yadav,
Please check the system status elements to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Thanks for your understanding!
Hi,
I reinstalled the plugin (social counter 4.2) but still nothing appeared in blocks or widgets. My parameters are ok and green in system status.
I will try to move my pages to tagdiv composer but I guess it’s a long work ?
Are blocks using same names and options ?
Hello Azizm59,
Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. All the menus can be created from WordPress, Menus section from here -> https://www.screencast.com/t/rHy1J7RDeIvc Also, make sure that your system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/, remove all of the untested plugins, purge CDN files and check the results. You can provide some useful screenshots with the problem if this will persists to be there.
Thanks for your understanding!
That is unusual, it should be available, the counter is meant to appear in both composers
– https://www.screencast.com/t/bBDrhMUUf
And also as an widget – https://www.screencast.com/t/lRcsQ5rIPR1k
Try deactivating the social counter plugin and reinstall it. Also check the theme system status and make sure there are enough resources
– https://forum.tagdiv.com/system-status-parameters-guide/
Let us know the results.
Hi,
These would be the first steps to take in this case. Check the theme system status section
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources if needed. Deactivate all plugins except theme plugins, then check if the issue is solved. There seems to be an error, this could be caused by a plugin interfering with the theme. Let us know the results.
Thanks
Hello,
I’m having many problems with the theme.
I have followed the guide but it doesn’t work.
Thank you
Hi and thanks for the reply Alin,
I will try to make changes according to https://forum.tagdiv.com/how-to-make-the-site-faster/
But you have any guess why speed booster doesnt work? In my system status it says:
v4.5 – Active
I have also removed this code, so that shouldnt be the problem: http://www.screencast.com/t/RZLIOPUNdqh
Hi,
Please check your System Status and make sure that your php directives are set at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
And check this without any plugins active(just for testing) and see how it goes.
Thanks!
Try deactivating all other plugins, leave only theme plugins active. Also make sure there are sufficient resources, increase theme if possible
– https://forum.tagdiv.com/system-status-parameters-guide/
Check the result after trying these suggestions. Let us know.
Hi,
Also make sure there are sufficient resources, check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the parameters mentioned in the guide if necessary. Then check to see if the composer works properly.
Thanks
Hello stax,
I suggest you make a new clean install from scratch with the latest version of the theme via FTP way, clear all the caches and check the results. We recommend using the TD Composer which is our page builder. Also, check your system status parameters to be increased according to our useful guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps!
Thanks for your understanding!
Hello Jhalla436,
Please keep in mind that WP Bakery plugin has been fully tested on my website and it seems to work as expected, without any problems. I suggest you to make a new clean install from scratch to another sub-domain via FTP way, leave just to active only the Visual Composer and try again to drag and drop your desired elements from page builder. Should work because this was fully tested. Clear all the caches and check the results. If the problem will persist, you should provide some useful screenshots with the problem. Also, ensure that your system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
If you want to use Visual composer, deactivate the tagDiv composer. When both are active there could be issues. Also check the allocated resources
– https://forum.tagdiv.com/system-status-parameters-guide/
If you decided that the Newspaper theme is not suited for your needs, you could request a refund and we will approve it. Then you can purchase the Newsmag theme. You cannot switch one purchased theme with another.
Thanks
After upgrade to Newspaper 8.7 (via ftp) & deactivate & delete tagdiv composer 1.0 and install tagdiv composer 2.0 everything is very slow at backend, for logged in users (30-45 seconds to switch between WP menus: posts, all posts, create post, pages, media, etc).
System status = all green
Plugin installed = tagdivcomposer & social counter
WPSuper Cache = activated / deactivated the same situation.
Server resources = dedicated server, very powerful, well optimized
If I deactivate tagdiv composer 2.0 the backend (switch between WP menus) speed back to normal.
Have anyone this issue?
Solution?
Just recently bought and installed the version 8.6 on a test server and it worked flawlessly, but today I installed the new version 8.7 on the main server it didn’t work. It installed okay but when I apply any function in the theme panel, the spinning indicator just spins and spins but doesn’t proceed.
I later deleted everything and reinstalled the theme again using ftp but still the same thing.
I later also deleted all plugins and tried again but still the same thing.
The system status shows everything is okay, including the max_execution_time, WP Memory Limit, etc.
Please help!
Hi,
That could be caused by insufficient resources, please check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the mentioned parameters if needed. Then check if this solves the issue.
Test with no other plugins active, deactivate them all except theme plugins. Let us know the results.
Thanks
Hi,
@rihasi Please try to provide all the details in one posting, if you keep replying in the topic you will only delay the response. We answer from oldest to newest. Note the support hours mentioned in the top right corner as well.
You mention you had problem using the multi-purpose plugin since purchasing the theme, you could have mentioned this before. We would have investigated the issue. The HTTP error is an internal server error.
You could try these suggestions. Reinstall theme by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Deactivate and remove the theme plugins and install them again from the latest theme package. Deactivate all other plugins, leave only theme plugins active. Clear all caching and CDN cache if used.
Check if the error is still present. If it is, that would mean there is a problem with the hosting server. Check with them, mention the theme requirements
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
Maybe there are also logs kept by the server that could be helpful to identify what is causing this problem. Let us know the conclusions.
Thanks
Salut!
Am upgradat la 8.7 (am reinstalat plugin-urile tdcomposer si social counter, singurele care le folosesc) fiindca nu mai aparea homepage – dupa reinstalare a reaparut homepage.
Probleme folosire site pentru utilizatorii autentificati:
– pentru admin meniul de la themepanel functioneaza rapid.
– pentru admin / editor / contributor – dureaza intre minim 30 secinde si 45 secunde sa accesezi orice meniu (toate articolele, adauga articol, media, adauga pagina, toate paginile, etc – orice meniu WordPress).
Testat in Firefox si Chrome (in Chrome in 50% din situatii primesti white screen la accesare orice meniu, dupa refresh si 45 secunde incarca totusi pagina, neacceptabil la ce server detinem si la cum ne functioneza alte website-uri).
Uneori (sporadic) in admin area in consola sunt urmatoarele erori:
https://postimg.org/image/ga5b27y97/
care la Read more te duc la mixed content:
https://developer.mozilla.org/en-US/docs/Web/Security/Mixed_content
Folosim:
https
server dedicat (liber 60 GB ram)
SSD / I7 / PHP 7 (php-fpm) / MariaDB / WHM /cPanel up2date
WP Memory Limit: 256 MB/request
Theme panel system status – all recommended (toate verzi)
Doar plugin-uri recomandate
Doar tdcomposer si social counter instalate dintre plugin-urile voastre
Cache curatat / dezactivat (aceiasi problema).
Ce am facut:
Am rezolvat mixed content prin inlocuire globala in database http cu https (timp greu de incarcare persista si dupa inlocuire).
Am optimizat baza de date (lucrez cu WordPress de peste 8 ani)
Am incercat browserele Firefox si Chrome – timp reincarcare foarte mare persista
Am dezactivat si sters orice alt plugin – timp reincarcare foarte mare persista
Am optimizat baza de date – timp reincarcare foarte mare persista
Am testat pe mai mult de 2 PC-uri super tari / 2+ PROVIDERI DE INTERNET DIFERITI – aceiasi problema pt utilizatorii autentificati.
Am schimbat temporar tema Newpaper cu alta tema (Divi si default teme WP) – toate meniurile functioneaza foarte rapid (0.01 secunde) – deci clar Newspaper este problema!
Credeti-ma ca nu se poate lucra asa, ne-au sunat editorii ca nu mai functineaza, le-am explicat ca incarca mai greu site-ul, unii spun ca au white screen (oamenii sunt redactori nu experti pe partea de IT, ei nu inteleg ca merge foarte greu).
Va rog gasiti un patch sau explicati-mi cum sa rezolv timpul greoi de incarcare orice meniu WordPress – de cand upgrade la 8.7!
Sincer: In productie nu sunt acceptate asemenea erori, Jira – sau ce CRM folositi voi pt. sprint-uri ( programare, testing & debugging) + containerele virtuale (multi linux VPS servers) unde testati compatibilitatile (apache, nginx, php-fpm, fastcgi, etc) trebuia sa nu ajungeti in asemenea cazuri – la productie nu se accepta asa ceva!
La clientul meu i-a placut mult tema voastra (prezentata de mine), daca pe viitor mai intampin asemenea probleme ii customizez o alta tema sa arate exact ca si a voastra ca si design si atunci voi pierdeti potentiali clienti.
Retineti: clientii se pricep sa scrie, design, hosting lucreaza cei ce se pricep. Dar cei ce se pricep nu au timp de asemenea erori netestate.
Momentan o sa lucrez in continuare pe tema voastra, sper pe viitor sa testati mai mult, intainte de update!
O zi buna & astept patch!
I have exactly the same problems!
Homepage not load after upgrade to 8.7 (with all other plugins deactivated).
After I deactivate and DELETE all Newspaper plugins & reinstall them from the new version 8.7 – homepage back to normal.
The problem after upgrade is: Admin section load very very slow (20-30 seconds to load a new admin page / menu). For user speed is OK (Not logged in)
We use:
https
dedicated server (free 60 GB ram)
SSD / I7 / PHP 7 / MariaDB
WP Memory Limit: 256 MB/request
Theme panel system status all recommended (all green)
Only recommended plugins
Only tdcomposer and social counter installed from plugins.
Cache cleared / deactivated (the same).
Any idea why logged in as admin everything move so slow after upgrade?
Hello BakkaliMed,
Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Thank You so much.
i increased the max vars but it is not acknowledged in the system status.
also my wp memory limit is set to 64 and that is not acknowledged in the system status.
