Search Results for 'system status'

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Simion C.
tagDiv Staff
Can't edit Theme panel, always thinking when I click on SAVE SETTINGS. - reply
#190656
Aug 28, 2017 at 11:41 am

Hi,

If the theme system status is according to the documentation there should not be any problems to save theme panel settings
– https://forum.tagdiv.com/system-status-parameters-guide/
Please check in the theme panel while saving settings, if there are any errors in the browser console. Press F12 to bring up the inspector window and then open the console
– https://www.screencast.com/t/ENQ5a8CB8
Check if there are any errors in this console. The admin ajax process could be blocked by the server, because of the multiple requests that it makes. In this case you can contact the hosting provider and explain the situation or provide a screenshot with the error.
They should be able to fix it.
Please let us know the results.

Thanks

Catalin
tagDiv Staff
Can't activate SpeedBooster Plugin - reply
#190622
Aug 28, 2017 at 10:11 am

Hello Tojama,

Notice that the speed booster is an optional plugin which can be activated in the same way as you install a new plugin.
The Speed Booster works only with the tested plugins. If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us to provide any custom and optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.

Thanks for your understanding!

hmtuan
Participant
Speed Booster incompatible with iThemes Security Plugin - topic
#0
Aug 27, 2017 at 8:51 pm

Hi,
I have just install Newspaper theme, and when I install Speed Booster plugin, I received an attention in “system status” like this:
Speed Booster: v4.9 – Disabled – incompatible plugin detected: better-wp-security/better-wp-security.php

I don’t know how to fix this problem!
Please help me!

Best regard,
Tuan

BigHead_s
tagDiv Member
Problem with saving in TagDiv Composer - reply
#190529
Aug 27, 2017 at 1:57 am

Thank you Simion for the advice.
The system status is set according to your guide.
However, I still have the same problem, and I get below error in tagdiv composer:

ReferenceError: tdConfirm is not defined
/wp-content/plugins/td-composer/includes/wpeditor.php:274:9

Any thoughts?

Thanks!

Simion C.
tagDiv Staff
Problem with saving in TagDiv Composer - reply
#190429
Aug 25, 2017 at 3:55 pm

Hi,

I have tested the text with title element, there is no issue with saving when parenthesis are entered in the content
– https://www.screencast.com/t/yw8HsOyKcPV
– https://www.screencast.com/t/1VDnldWUT
– https://www.screencast.com/t/R8jBPi2cx
Please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
These parameters will ensure the proper functionality of the theme and plugins.
Then check if the problem remains.

Thanks

Simion C.
tagDiv Staff
Can't edit Theme panel, always thinking when I click on SAVE SETTINGS. - reply
#190358
Aug 25, 2017 at 10:02 am

Hi,

The Speed booster plugin will deactivate itself if it detects a plugin that is not in a predefined list. The Speed booster plugin could break the functionality of some plugins.
More information in this topic
– https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
The changes mentioned in the system status guide need to be made either to the wp-config file, or the php.ini file.
It would be best if you could contact your hosting provider, as they might have a recommended method of doing this.

Thanks

Simion C.
tagDiv Staff
Theme Fonts > Modules MX and other Blocks – Article Title endlessly loading - reply
#190262
Aug 24, 2017 at 3:00 pm

Hi,

Please check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed. This will ensure the proper functionality of the theme and plugins.

Thanks

Simion C.
tagDiv Staff
tagdiv composer – can't move elements into page - reply
#190239
Aug 24, 2017 at 11:42 am

Hi,

Please check the theme system status as well, and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
The composer should work properly on a fresh theme install, using only theme plugins. Check the server and WordPress parameters mentioned and then try again to use the editor on a new page.
If the problem is still happening, please send us an email at contact@tagdiv.com and provide admin login information so we can take a look.
Also paste a link to this topic in your email.

Thanks

Simion C.
tagDiv Staff
Can't edit Theme panel, always thinking when I click on SAVE SETTINGS. - reply
#190228
Aug 24, 2017 at 10:28 am

Hi,

Please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This will ensure the proper functionality of the theme and plugins. You could ask your hosting provider to make them for you if needed.
From what I can see, the post view counter is not working on the post you mention. It should increase on every page view, but it does not.
If you use caching please enable this setting from the theme panel
– https://forum.tagdiv.com/ajax-view-count/
This should prevent the page views from being cached.

Thanks

Jerrad
tagDiv Member
Ajax Dropdown filter - reply
#190176
Aug 23, 2017 at 11:58 pm

I just figured out where the conflict is happening with Gravity Forms and Newspaper… which may also be in the same place for Newsmag!

Using Google Chrome Developer tools, I was able to trace back the error to the td_wp_booster_functions.php file where there’s some code for “css for wp-admin / backend”. It’s just this CSS code that seems to be causing the issue because I tried commenting out the javascript section and it didn’t help.

When I commented out the lines 382-399 and uploaded the file to the server, I was able to use all the tools on the Gravity Form pages which I wasn’t able to before. Of course now that I have done this, the Newspaper settings pages are not styled correctly and are completely non-functional.

Which wp-admin pages does this CSS script need to load besides the Newspaper/Newsmag admin pages = Welcome, Plugins, Install Demos, Support, System Status, and Theme Panel? Is it needed on post type edit screens? Is there a way to modify the code below to make it work on the required pages and not load on other plugin settings?

add_action('admin_enqueue_scripts', 'load_wp_admin_css');
function load_wp_admin_css() {
//load the panel font in wp-admin
$td_protocol = is_ssl() ? 'https' : 'http';
wp_enqueue_style('google-font-ubuntu', $td_protocol . '://fonts.googleapis.com/css?family=Ubuntu:300,400,500,700,300italic,400italic,500italic,700italic&subset=latin,cyrillic-ext,greek-ext,greek,latin-ext,cyrillic'); //used on content
if (TD_DEPLOY_MODE == 'dev') {
wp_enqueue_style('td-wp-admin-td-panel-2', td_global::$get_template_directory_uri . '/td_less_style.css.php?part=wp-admin.css', false, TD_THEME_VERSION, 'all' );
} else {
wp_enqueue_style('td-wp-admin-td-panel-2', td_global::$get_template_directory_uri . '/includes/wp_booster/wp-admin/css/wp-admin.css', false, TD_THEME_VERSION, 'all' );
}

//load the colorpicker
wp_enqueue_style( 'wp-color-picker' );

// load the media library - necessary for block widgets with image params
wp_enqueue_media();
}

Thanks,

Jerrad

Simion C.
tagDiv Staff
PHP 7.0.6 - reply
#190072
Aug 23, 2017 at 1:09 pm

Hi,

The latest version of the theme supports PHP versions up to 7.1. So there should not be any problems in this matter. Maybe keep using the version that worked previously, and create a testing environment with a fresh theme install, only with theme plugins and test to see if everything works properly.
Also check if the wp-debug is set to false
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Simion C.
tagDiv Staff
404 error when trying to save a page using TagDiv Composer - reply
#190006
Aug 23, 2017 at 9:31 am

Hi,

Please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed.
Then deactivate all your plugins except theme plugins included in the package as a test. Create a new page and use the tagDiv composer to edit it. See if it works properly. Please let us know the results.

Thanks

Simion C.
tagDiv Staff
Cannot save settings on Theme Panel - reply
#189991
Aug 23, 2017 at 8:28 am

Hi,

If the theme system status is according to the documentation there should not be any problems
– https://forum.tagdiv.com/system-status-parameters-guide/
Please check in the theme panel while saving settings, if there are any errors in the browser console. Press F12 to bring up the inspector window and then open the console
– https://www.screencast.com/t/dMlpgvBdo
Check if there are any errors in this console. The admin ajax process could be blocked by the server, because of the multiple requests that it makes. In this case you can contact the hosting provider and explain the situation or provide a screenshot with the error.
They should be able to fix it.
Please let us know the results.

Thanks

Simion C.
tagDiv Staff
Customer never paid - reply
#189852
Aug 22, 2017 at 9:57 am

Hi,

The theme activation key can be reset in theme system status, and then used on a new location if that is what you mean
– https://www.screencast.com/t/CEFH7vSP
If you mean the Envato license, this is the official documentation
– https://themeforest.net/licenses/faq#license-transferable-a
Also a forum discussion on the Envato page
– https://forums.envato.com/t/transfer-of-envato-license-to-other-party/77226/23

Thanks

Simion C.
tagDiv Staff
Revolution slider activation issue - reply
#189821
Aug 22, 2017 at 8:18 am

Hi,

Please try and deactivate all plugins except theme plugins. Then deactivate and delete the Revolution slider plugin and install it again. Try to activate it and see if the warning is still displayed.
Also please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Let us know if you still have problems activating the Revolution slider plugin.

Thanks

Edward
tagDiv Member
Updating to 8.1 – Theme Panel is not saving - reply
#189776
Aug 21, 2017 at 9:07 pm

Check the theme system status section and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This will ensure the proper functionality of the theme and plugins. It could also be a solution if the theme panel is not saving properly.
Try making these changes, or ask the hosting to make them for you if needed. Then try again to make the settings you want.

Simion C.
tagDiv Staff
Can't save theme panel setting - reply
#189678
Aug 21, 2017 at 2:36 pm

Hi,

Please also check the theme system status an make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed. Then check if the theme panel settings are saved properly.

Thanks

Simion C.
tagDiv Staff
Youtube Featured Image Not working - reply
#189628
Aug 21, 2017 at 11:16 am

Hi,

There should be no problem is setting a featured video for your posts. This is how it should be done
– https://forum.tagdiv.com/featured-image-or-video/
If it is not working properly, please check the theme system status ad make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you. This will ensure the proper functionality of the theme and plugins.

Thanks

Simion C.
tagDiv Staff
html element block not responding - reply
#189617
Aug 21, 2017 at 10:58 am

Hi,

There is no other step required. Simply enter the code in the element box and save it. If you are entering the code and it is not saved, please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed. This will ensure the proper functionality of the theme and plugins, and could be the cause for the issue.
Please let us know if you still have problems.

Thanks

Simion C.
tagDiv Staff
TAGVIG COMPOUSER - reply
#189276
Aug 18, 2017 at 9:18 am

Hi,

Please do not edit pages created with Visual composer, in the tagDiv composer. This will not work properly and cause problems
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
If you would like to use the tagDiv composer you will have to create new pages and edit them with the new composer. Try creating a new page and check if everything works properly.
Also check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This will ensure the proper functionality of the theme and plugins.

Thanks

Catalin
tagDiv Staff
Wont save any updates in Theme Panel Help Please - reply
#189166
Aug 17, 2017 at 3:43 pm

Hello formhals,

Does not matter, the system status should have the right values for the parameters if you want to achieve best theme results.

Thanks.

Simion C.
tagDiv Staff
Visual composer dont respond - reply
#189113
Aug 17, 2017 at 9:55 am

Hi,

Please check the theme system status section and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You can ask your hosting provider to make them for you if needed. This could be the cause for the issue.

Thanks

Catalin
tagDiv Staff
Wont save any updates in Theme Panel Help Please - reply
#189106
Aug 17, 2017 at 9:23 am

Hello bformhals,

Do you have checked your system status parameters to be according to our useful guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/?

Thanks for the message!

MediaServicesTagDiv
tagDiv Member
WPBakery No Longer Working? - reply
#189055
Aug 16, 2017 at 6:51 pm

Thank you for the reply Catalin.

I checked our plugins and I did have to delete two that were no longer supported in our current WordPress version. All of our other plugins were in use with Newspaper 6, but just to be sure I turned off all plugins except for tagDiv Composer, tagDiv Social Counter, tagDiv Speed Booster, and WPBakery Visual Composer. When I tried to Edit a page after turning off plugins we still have no button for Visual Composer.

After I read your reply above I also deactivated, deleted and uploaded and activated these plugins, td-speed-booster.zip, td-social-counter.zip, js_composer.zip and td-composer.zip and then activated them. Then, with the plugins still off (except tagDiv Composer, tagDiv Social Counter, tagDiv Speed Booster, and WPBakery Visual Composer) I checked again and still do not have a Visual Composer button.

Here’s our Edit screen with no VC button: https://ibb.co/ecYcKv
Here are the plugins activated and deactivated while testing: https://ibb.co/bFpnma
Here’s our System Status: https://ibb.co/bG04XF

I updated http://sullivansislandmagazine.com/s/ and http://isleofpalmsmagazine.com/ from Newspaper 6 to Newspaper 8 usng these steps:

  • LIVE SITE: Use WP All in One Migration plugin Export the site
  • TEST SITE: On an empty domain I installed WordPress 4.8.1
  • TEST SITE: All plugins were deleted and I installed WP All in One Migration
  • TEST SITE: WP All in One Migration was used to Import the website to be updated
  • I downloaded the Newspaper 8 update from ThemeForest
  • TEST SITE: Newspaper 8 was uploaded via FTP, plugins were installed and activated
  • TEST SITE: All desired updates were made (new home page build, sidebar recreated, if necessary etc)
  • TEST SITE: site was checked to make sure it looked good
  • TEST SITE: Used WP All in One Migration plugin Export the site
  • LIVE SITE: Used WP All in One Migration plugin Import the site
  • LIVE SITE: WordPress was updated to 4.8.1
  • LIVE SITE: site was checked to make sure it looked good, this was when I noticed Visual Composer was not working.

I can work without Visual Composer and use TD Composer but I’d prefer to be able to use Visual Composer, especially if its supported by the theme. Any ideas?

  • This reply was modified 9 years by MediaServicesTagDiv. Reason: added small detail in update process
Catalin
tagDiv Staff
Newly uploaded images stopped showing up in admin and front - reply
#189015
Aug 16, 2017 at 4:03 pm

Hello DaveS,

Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory has exhausted and that’s why your images are not saved, sorry! Also, check your CPanel and make sure that your GD Library is enabled.

Thanks for your message!

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