- TutorialsFrom WPBakery to tagDiv Composer
- TutorialsDefault Block Settings Guide
- TutorialsHow to Update the WPBakery Page Builder plugin
Hello troypener,
First of all, please ensure that you have respected our list of requirements for our product, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, try to update the theme to the latest version of it and also, all the required plugins which come bundled with the theme, clear all your caches and test it again. Basically, the latest Fatal error is happening due to the old version of Visual Composer. Try to update it and check the results.
Please try to clear this and re-install the latest version of the theme via FTP because this is the surest method in this regard. For more information about this, consult here -> https://forum.tagdiv.com/install-via-ftp/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
We answer from oldest to newest so the support is not a live chat unfortunately. We try to answer every question as fast as possible but it sometimes can take a few hours. The support hours are at the top right of this screen. Mind the time zone though. There is a high chance we do not share the same work hours.
To the matter at hand, your issue could be caused by plugin conflicts as this seems to be a js error. Plugins are the number one cause for these but it could also be a js minification or optimization. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello jpagora,
Keep in mind that the Visual Composer is fully tested with the theme and it should work as properly. Please try to disable the old theme, delete it and make a new clean install from scratch only with required plugins and rule out any conflicts. So, you should make this online via FTP because this is the surest method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/install-via-ftp/ Also, please make sure that your system status is right increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for the message!
This is the layout I have on page:
http://pasteboard.co/6ahnxBoKa.png
But on frontend the css grid is broken and all columnd get 100% width, because .vc_column_container ‘s width: 100% kills .td-pb-span8‘s width: 66.666%:
http://pasteboard.co/6aiXWEp2u.png
I’m using child theme.
How do I fix this?
Hello,
There could be something wrong with the post in particular. The html seems to be there but nothing comes up inside the container. Please try to edit your post and see if there is any open html tag in text mode.
This could also be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Let us know how it goes.
Thank you!
Hello,
2 of your issues are related to plugins so the other 2 could also be related to them.
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello Melissa,
Please notice that if you have disabled the Visual Composer, the theme will not recognize the VC element without it and that’s why the website will come down. You should keep Visual Composer enabled. Also, you can try to use our tagDiv Composer page builder because this will recognize the Visual Composer shortcode (regarding only for Blocks and modules and not for original Visual Composer elements).
If is not what you mean, please provide more details so I will be able to provide more accurate response.
Hope this helps!
Thanks for the message!
Hi,
What version of the theme do you use and what version of visual composer? Do you receive the error without the events calendar plugin (not tested)?
Hello,
This could be related top images as you say in your vide so please use this video: https://www.youtube.com/watch?v=rRrG3K4vjsk
Another possible fix: http://www.inmotionhosting.com/support/edu/wordpress/http-image-error
As for the ad you see on the post, that is no featur image, it is an artilce top ad. Please3 check the article top ad in your ads section of the theme panel and remove the article top ad.
I want to clarify something as I can see you probably think the theme is to blame for these “glitches” but it’s not :). They are problems you get locally on your end, not something that is happening for everybody. It could be a server configuration, it could even be a plugin conflict. Please try this without any plugins as well. disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
I hope this helps.
You can add links to images when adding them into your posts and selecting what you want the image to link to like so: http://screencast.com/t/v8FupV4jRc
Thank you!
please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello votranhtuhi,
Now, you should use the Visual Composer 4.12.1 because the 5 version of Visual Composer has not been tested yet. We will consider doing that in our future updates. Until this, you should use the 4.12.1 version. Clear all your caches and check the results. Notice that the Widgetised sidebar is fully tested with the theme and until now we do not have any bad reports in this regard.
Thanks for the message!
Hello,
The trending now element can be found in the visual composer element list named ‘news ticker’: http://screencast.com/t/PuBFunaX It can be used as any other blocks on pages
Thank you!
Hello portuga,
I guess that you are using some plugin for your Disqus with this functionality because our theme does not have this -> http://screencast.com/t/jsSjbbeyA7mp I have tested on my site, without any plugins and the comment area title is there. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and check the results.
Hope this helps!
Thanks for the message!
Hi,
Please disable all plugins except visual composer and wp super cache as there could be another plugin conflicting with wp super cache. Please only use these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello,
On pages you have to create the sidebar in visual composer on a split row or use the widgetized sidebar to pull a sidebar from the widgets area.
Thank you!
Hello tifrancis,
Please keep in mind that all of these are simply blocks which can be added from the panel, using the Visual Composer, like this -> http://screencast.com/t/xondyW2CxsoL For more information about how you can use the Visual Composer, please consult here -> https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/
Hope this helps!
Thanks for the message!
Hello mrztaha,
Please notice that you should be logged in as administrator if you want to have some permission to use the Visual Composer editor, otherwise, you will have no permission. Also, please ensure that you are using the latest version theme which comes bundled with the latest version of required plugins. Also, make sure that your system status is properly increased in order to achieve best results, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps!
Thanks for the message!
Hello orlando,
Unfortunately, the theme has not been designed to use the category template on posts, sorry! Another alternative for you in this regard would be to enable the Visual Composer for posts and then you should add what type of Big Brig and Modules/Blocks you like from there. You should follow this steps if you want to enable the VC on posts, like this -> http://screencast.com/t/8hbhhzvV
Please keep in mind that the Visual Composer has not been fully tested with the posts and it could be possible to need some additional customizations in order to achieve best results. So, if you are not aware doing all of these, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!
Thanks for the message!
Hello,
This theme is really great and easy to use even if you don’t know nothing about code.
I have some questions.
– Visual composer doesn’t work on created post? Only for page? I want to use video on post (change size).
– I ve a lot english words to translate, they aren’t in newspaper panel. Where i have to go? -What is the more width size for picture in post? (without sidebar)
– For featured picture in post, I can’t have max width of template in 1900px x 700px? If use theses dimensions, i have bad result for blocks or mega menu.
– How can i remove youtube from social network on homepage ( i would like only facebook and twitter).
Thank you!
Sébastien
How do I make it so that the top header isn’t covering the title of the sidebar? As you can see the “Must Read” title of my sidebar is being covered by the header I have when you begin to scroll down. I was able to change this on my front page using Visual Composer but am not sure how to do it for individual posts. I’ve attached an image link so you can see what I’m talking about.
Also are we able to use visual composer for individual posts? I only see the option to use it for pages.
Hi,
I want to activate Visual Composer but I think I may have accidentally deleted it!
Where could I find the ZIP file?
Do you need to send me a new one?
My website is http://www.animal-welfare.org
My WordPress admin is
http://animal-welfare.org/wp-admin/
Username:
Password:
Many thanks,
Musky
Hello Coner,
“Bump” on our forums has the opposite effect you only delay your answer.
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Thank you very much Catalin! The solutions to #1 and #4 work flawlessly.
For #2: I am referring to the padding on the left and right side, not the top and bottom. No matter what options I use in Visual Composer it won’t stretch all the way.
For #3: The search icon is now hidden from my header. However I need to move the categories to the right to align with the rest of the content, instead of an empty space where the search icon was.
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If you use wordfence, please set wordfence’s firewall to learning mode
Thank you!
