Hello,

If you referring to this grid, you set only a maximum of 6 posts to be displayed => https://www.screencast.com/t/5I53EgiIMtIU -> https://www.screencast.com/t/SA7Gwav7Q
but for posts loop (Latest Articles) you can add the ad in Mobile ads -> General ADS => https://www.screencast.com/t/LOw6fcmF6k

Hope this helps you!

Thank you!

Hello,

I checked your website and now the social icons are displayed, it may have taken longer to appear due to the cache plugin => https://www.screencast.com/t/IyV0Wc5yZB

Thank you!

Hello,

You can change the header background image with tagDiv Composer => https://www.screencast.com/t/9NCnIaZERkh select the row on the header menu and in the tab called “CSS” you can add/remove the Background Image => https://www.screencast.com/t/fwWK3AvGyA

Hope this helps you!

Thank you!

Hello,

Our exchange widget has these rates => https://www.screencast.com/t/rKcx3pnCx, if you want to display only a few rates, you set them in rates https://www.screencast.com/t/HKcn6ZJdisP

Hope this helps you!

Thank you!

Hello,

You need to delete the text from Theme Panel -> Multi-Purpose -> Header Settings => https://www.screencast.com/t/SMyBeIHP5cY

Hope this helps you!

Thank you!

Hello,

If you want to delete an empty column you need to know that empty columns are part of the row, and you can’t delete the column only the row that holds the column, this can be done with: using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.

Hope this helps you!

Thank you!

Hi,

You can request a refund here – https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello,

You can change the color of the subcategories list from the tab called “Style” elements text color => https://www.screencast.com/t/fd1F3CSWqs4H

Hope this helps you!

Thank you!

Hello,

Please select the the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS
and please make a test using only tagDiv plugins, to make sure that you do not have a plugin conflict.
Also, you can try to double the values that we recommend, after that save the changes, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

Unfortunately, the element “Single Post Bg Featured Image” don’t have the setting to display the caption, this option has only the “Single Post Featured Image”.
The differences between BG featured image and single post featured image:
– the description (capture) will not appear in BG
– the image size you can set only in BG, so in a single post featured image will take the image in original sizes
– more options for styling in a single post featured image than BG

Thank you!

Hi,

Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

To have the mobile editor, then edit the page, not a post => https://www.screencast.com/t/G3W7eshU and if you have the mobile theme plugin activated you see the mobile editor => https://www.screencast.com/t/b9lamP5akpMd
To disable the post views you need to go in Theme Panel -> Post Settings -> Post and Custom Post Types (for mobile theme plugin and Standard Prebuilt Website) => https://www.screencast.com/t/D4noFpxFc or if you have a Pro Prebuilt Website, edit the post with tagDiv Composer => https://www.screencast.com/t/ucEba48s you can remove the post views with right-click => https://www.screencast.com/t/A6zn74Q9EY4 (for mobile responsive or mobile page).
For reviews, you can check this article => https://forum.tagdiv.com/reviews-2/

Hope this helps you better!

Thank you!

Hello,

I didn’t say that it’s a tested plugin, but some users use it and said it’s not a problem for them, unfortunately, we don’t provide support for this plugin.
You can try to add the shortcode in one of those elements: in an element called raw HTML => https://prnt.sc/10jfzg2 or you can try to set the shortcode in column text or text with title, in text zone => https://www.screencast.com/t/yzHiFcS8g8 -> https://www.screencast.com/t/uDXaxJ8JSKFB. The shortcode is automatically saved.

Hope this helps you!

Thank you for your understanding!

Hello,

Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
Also, if you have other plugins activate, please disable them and see if the problem persists.
If there is still a problem, please let me know, also provide some screenshots and some more details.

Thank you!

Hello,

Seems you have installed the Mobile theme plugin. If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and see the results.
Also, if you create a mobile page, please check if is set correctly => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
You can check this video about the Newspaper theme version on mobile and how to edit them -> https://www.youtube.com/watch?v=SpGkOnJeNZY.

Hope this helps you!

Thank you!

Hi,

Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

Please make a test using only tagDiv plugins, to make sure that you do not have a plugin conflict.

If the problem persists, make a full backup and contact us at contact@tagdiv.com and provide wp-admin and credentials and cPanel access to investigate this problem. Also, paste a link to this topic so we can easily identify you.

Thank you!

Hello,

The only solution for the AMP that we provide is to use the mobile theme plugin and set the option on AMP => https://www.screencast.com/t/23ZzIkwakPYs , then the Mobile theme plugin will display the AMP version and for mobile version will be displayed the mobile responsive version.

Thank you!

Hello,

Before please make a full backup to all files and the database, in case something goes wrong and follow this guide from point B => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if you have more extra plugins, please disable them and then update the theme.

Hope this helps you!

Thank you!

Hello,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple).
Also, with our theme, you can use for mobile the responsive version of the theme, the mobile theme plugin or the mobile page editor (this can be edit with tagDiv Composer).
You can check this video about the Newspaper theme version on mobile and how to edit them -> https://www.youtube.com/watch?v=SpGkOnJeNZY.

Hope this helps you!

Thank you!

Hi,

I checked your website and it seems that you managed to add the logo in the header menu sticky => https://www.screencast.com/t/yR998vsfxCFR

Thank you!

Hello,

Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com . Provide
– wp-admin URL and credentials
– a link to this topic in order to identify you
One of my colleagues will try to help you get the desired result.

Thank you!

Hi,

I don’t understand exactly what you referring to “to adjust the position of photos” if you referring to adjust the image width and height you can make this only on flex elements (Big grid flex or flex block) from tab “Layout” on each module => https://www.screencast.com/t/cCA3ffYVhuZ

Hope this helps you!

Thank you!

Hello,

This can be achieved only with custom code, for example like this => https://www.screencast.com/t/sELJi957Xko
This is the code

blockquote:before {
color:red;
content: open-quote;
font-size: 4em;
line-height: 0.1em;
margin-right: 0.25em;
vertical-align: -0.4em;
}
blockquote p {
display: inline;
}

If you like it, you can add the code in Theme Panel -> Custom Code -> Custom CSS.

Thank you!

Hello,

This a guide on how to Regenerate all thumbnails -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ and one for Theme thumbs -> https://forum.tagdiv.com/theme-thumbs/
If this is not what you mean, please let me know!

Thank you!