Hello,

Please let me know what php, WordPress and theme versions you have.
Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hello,

I recommend cloud templates because improvements will no longer be added to the standard pack plugin.
It also depends on how you updated the theme. Did you deactivate the extra plugins when you did the update?
Have you tried reimporting the settings before updating from the theme panel -> import/export?
Are you sure all the plugins you use are compatible with the theme?

Thank you!

Hello,

Unfortunately, I don’t have a solution to this issue.
I will add for featured investigations.

Thank you!

Hi,

The code is there https://i.imgur.com/K7MNHPw.png https://i.imgur.com/rV2FWYx.png

Thank you!

Hi,

No, I said to use a default theme like twenty twenty four and check after.

Thank you!

Hello,

You have the mobile theme plugin activated; please disable it.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hi,

Do other emails work fine? Easiest way to test it would be to make a password reset request for your account and see if you get the email.
If those work, then set up https://wordpress.org/plugins/wp-mail-logging/ which will log all email sending requests.
Then reply on some comment (which is made by someone who is subscribed) and see if the notification for that shows up in the WP Mail Logging plugin.
Also, please check this guide https://wordpress.com/support/comments/comment-notification-email/#:~:text=any%20comment%20notifications.-,Not%20Receiving%20Comment%20Notification%20Emails,your%20spam%20or%20junk%20folder

Thank you!

Hello,

I recommend to use 8.0,8.1 or 8.2 , but please also, update the theme to the latest version 12.6.6
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

The limit is applied, but you have the pagination set on the block infinite load, and that is why the posts appear; if you change the pagination type, you will see the difference https://i.imgur.com/zICARdJ.png

Thank you!

Hi,

We would like to investigate the issue you have.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

Can you please do a test using a default theme?

Thank you!

Hi,

Can you please provide some screenshots?

Thank you!

Hi,

Do you use OPT-IN Builder?

Thank you!

Hi,

Please do a test using only tagdiv plugins and check this guide https://wordpress.com/support/comments/comment-notification-email/#:~:text=any%20comment%20notifications.-,Not%20Receiving%20Comment%20Notification%20Emails,your%20spam%20or%20junk%20folder.

Thank you!

Hello,

This review section is for user reviews. You can find more details here https://forum.tagdiv.com/user-reviews/ you can disable it from here https://i.imgur.com/ybAlV2m.png
You can try to hide cloud templates with custom code CSS, but it is not recommended. Why do you want to hide it?

Thank you!

Hello,

This is strange, because it should work. Did you check the spam section?

Thank you!

Hello,

Do you use Jetpack or other plugins that do not come from the theme? Please check this guide -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello,

I don’t understand what you mean. Do you want to change the style or something? if yes, then the code is usually set in the raw CSS on the page/template https://i.imgur.com/sJsVmsp.png

Thank you!

Hello,

Please provide some screenshots and video to understand what you have done. Also, the link to your website.

Thank you!

Hello,

Do you approve of the comments?

Thank you!

Hi,

Unfortunately, as I said above, this plugin has not been tested with the theme.

Thank you!

Hello,

Unfortunately, this plugin is not tested.
Also, please try to disable this option https://i.imgur.com/gCdLOEj.png and check after if there is a critical error.

Thank you!

Hello,

Have you created a modal for the mobile menu? If yes, you can add the login element to the page there.

Thank you!

Hi,

My colleague answered to you via email.

Thank you!

Hello Lamiaa,

So, if you want to use tracking, it doesn’t work on modal popups, and the solution you provided is quite complicated. But my question is, why don’t you set up tracking on the form instead https://www.mailerlite.com/help/how-to-enable-and-disable-tracking and then use just a button to open the subscription modal without navigating away from the page?

Thank you!