Hi,

Please regenerated the thumbs https://forum.tagdiv.com/theme-thumbs/

Thank you!

Hi,

You can check this guide https://rankmath.com/kb/how-to-noindex-urls/#:~:text=To%20set%20No%20Index%20for,the%20No%20Index%20check%2Dbox.
I checked and now the menu works https://i.imgur.com/FLHk4To.png

Thank you!

Hello,

Please check this option https://i.imgur.com/zQ6UYP9.png

Thank you!

Hello,

For this you need to have a different single post template, you can duplicate your template and for that single post template set no footer https://i.imgur.com/luIZElm.png

Thank you!

Hello,

I think that you have malware on the website because I can not access it. Please update to the latest version 12.6.6
If you want to update the theme, you should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hello,

If the page or post is made in the Gutenberg editor, then yes, you can use it; but this option is not available in the tagdiv Composer.

Thank you!

Hello,

The theme and WordPress creates thumbs.
For each thumbnail you enable, a copy of that image will be created. I recommend using Flex blocks instead of blocks 1-25, which are from the tagDiv standard pack and cannot be customized as a Flex Block. This plugin loads all the styles even if they are not used. Therefore, our theme creates thumbnails that are enabled in Theme Panel -> Block Settings => https://www.screencast.com/t/ZvDvpiBFKY3 -> https://forum.tagdiv.com/theme-thumbs/. Additionally, WordPress creates thumbnails at https://www.screencast.com/t/AMVBOZWto. Our suggestion is to review the blocks you use and ensure that the thumbnails are active only for that particular use => https://forum.tagdiv.com/theme-thumbs/.

Thank you!

Hello,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Also, resave the permalinks.

Thank you!

Hello,

The featured image should have a size of at least 1200 by 675 pixels. Also, you can check this guide https://www.wpbeginner.com/beginners-guide/wordpress-image-sizes-beginners-guide/

Thank you!

Hi,

You can try a plugin https://socialsharingplugin.com/social-followers-counter/, but I’m not sure if it will work with the theme.

Thank you!

Hi,

Can you please provide more details about you mean with “use the opt-in builder instead for users registration “? You can add the elements from composer.

Thank you!

Hello,

Please let me know if you have both plugins, tagdiv Shop and Woocomerce activated. Also, what page did you edit?

Thank you!

Hi,

I’m glad you figured it out.

Have a great weekend!

Hello,

Please try to add the code in the Theme Panel -> Analytics/JS code in the head with the style tags -> https://i.imgur.com/bLOKSlE.png
.td-header-desktop-wrap .td-element-style,
.td-header-desktop-wrap .menu-item,
.tdb_header_menu .tdb-menu-items-pulldown {
opacity:1!important;
transition: none!important;
}


Thank you!

Hello,

If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Thank you!

Hello,

Did you have tried to use a revision of the page?

Thank you!

Hello,

Did you update the theme, WordPress, or PHP, or make some changes?
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hello,

Can you please provide some screenshots and the link to your website? Also, you can try those options for preload https://i.imgur.com/kZX0qKf.png

Thank you!

Hi,

We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin.

Thank you!

Hi,

We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin.

Thank you!

Hi,

You need to drag the ad box element then. Please provide more details about your issue. Can you not drag any element?

Thank you!

Hello,

It seems to work https://i.imgur.com/pbG8mPa.png

Thank you!

Hello,

Please also, activate the tagdiv shop plugin https://forum.tagdiv.com/tagdiv-shop/

Thank you!

Hi,

This is strange. Can you please do a test using only tagdiv plugins? Maybe you have a plugin conflict.

Thank you!