Hi,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hi,

Yes, I will add it.

Have a great day!

Hi,

The functionality of the theme counts only paragraphs; if there is another HTML tag, it ignores them.

Thank you!

Hello,

You need to edit with tagdiv Composer, select the element and you can change the color of the icons -> https://i.imgur.com/h93bYO0.png -> https://i.imgur.com/WDIYuvH.png -> https://i.imgur.com/dnDJmds.png

Thank you!

Hello,

Yes, there is an issue with the subcategories element. This is on our list, and in the next update, it will be fixed.

I appreciate your understanding!

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status. Also, add this code https://i.imgur.com/k44HWD5.png you can ask your host to help you https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Hello,

Ok, do you have a separate cache for mobile? Can you please edit the both versions, responsive and mobile page to check on each version do you have that title?

Thank you!

Hello,

You can check those topics https://wordpress.stackexchange.com/questions/403907/ignoring-a-links-from-the-excerpt -> https://stackoverflow.com/questions/55463264/removing-url-from-displaying-in-get-the-content

Thank you!

Hello,

We will check soon. The first time we started implementing custom post types and taxonomies, the ACF plugin did not have support for them. Now, you can use only the ACF plugin where you can create custom fields, custom post types, and taxonomies.

Thank you!

Hello,

You have a header template from Cloud Library, then you need to edit with tagDiv Composer https://www.screencast.com/t/Y5j6ArY8Ug, select the logo and set there the image, make sure that is set to show and delete the logo text or SVG code-> https://imgur.com/ve11Fwt -> https://forum.tagdiv.com/add-logo-newspaper/ For mobile please edit with tagDiv Composer, select the viewport on phone, select the header logo and change it => https://i.imgur.com/cR7F0v4.png
Also, if the logo is in a modal popup, you need to edit that page to change the logo.

Thank you!

Hello,

To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg
If you want to make the layout full width, then to change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/how-to-set-different-text-colors-for-each-category-globally-in-flex-blocks/

Thank you!

Hi,

You should check the errors from the console (CTRL + right-click -> Inspect -> Console) while it is loading so you can see which errors you encounter there.
Please check the steps from here: https://forum.tagdiv.com/topic/unable-to-edit-text-with-title/ and also another possible issue as here: https://forum.tagdiv.com/topic/403-error-on-tagdiv-composer-when-trying-to-use-wp-editor-wpedito-php/
Please check your .htaccess file: https://www.screencast.com/t/MJ78SDZr4Gl -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Let me know the results!

Thank you!

Hello,

Please update the theme to the latest version 12.6.9
Please fully backup all files before the update and disable the extra plugins during the update process.

Thank you!

Hello,

You have a header template from Cloud Library, then you need to edit with tagDiv Composer https://www.screencast.com/t/Y5j6ArY8Ug, select the logo and set there the image, make sure that is set to show and delete the logo text or SVG code-> https://imgur.com/ve11Fwt -> https://forum.tagdiv.com/add-logo-newspaper/ For mobile please edit with tagDiv Composer, select the viewport on phone, select the header logo and change it => https://i.imgur.com/cR7F0v4.png

Thank you!

Hi,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hi,

To work that button, you need to have a URL set like here on the post, for example, -> https://i.imgur.com/9R7L3nl.png -> https://i.imgur.com/2ZJZXR5.png -> https://i.imgur.com/DJZCFMV.png

Thank you!

Hi,

This is the filter option https://i.imgur.com/4FG6TUZ.png

Thank you!

Hi,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hello,

Please let me know if you have a URL on that post? If you create a module please make sure that you have a URL set for the posts.
You can provide some screenshots with your settings.

Thank you!

Hi,

Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Also, have you checked for a plugin conflict?

Thank you!

Hello,

Yes, you can use 8.3 php version with the latest version of the theme 12.6.9

Thank you!

Hi,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hello,

Do you use a mobile page? What cache plugin do you use?

Thank you!

Hi,

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/featured-image-not-showing-in-whatsapp-share/
https://wordpress.org/support/topic/featured-image-is-not-showing-when-shared-via-whatsapp/
https://wordpress.org/support/topic/featured-image-not-showing-up-on-whatsapp/
https://theme.co/forum/t/whatsapp-share-thumbnail-not-showing/52140/5

Thank you!