Hi,

If the image is blurry, then please check when you upload it is full-size https://www.screencast.com/t/Oxue274e and clear the cache.

Thank you!

Hi,

Please check if you have header cloud template, if yes, then you can stretch the row -> https://imgur.com/h5co4KJ -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
-> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/

Thank you!

Hi,

If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager; also if possible, disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.For this version, there is no automatic option for updating.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases); in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

The issue is related to the server. Please ask your host about it -> https://kinsta.com/blog/http-error-503/#:~:text=The%20503%20(Service%20Unavailable)%20status,be%20alleviated%20after%20some%20delay. and check the requirements.

Thank you!

Hello,

Please check those settings https://i.imgur.com/AnIp7E3.png on the host please increase the value. Please check this guide https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Hi,

The developers are still investigating the issue. Sorry for any inconvenience.

Thank you!

Hi,

If you have shortcodes, then a plugin is not installed, so please provide some screenshots.

Thank you!

Hi,

You must have the option enabled “Anyone can register” box => https://www.screencast.com/t/CS3WbdwMR please go to Settings > General to have the register option.

Thank you!

Hi,

We will take a look.

Thank you!

Hi,

We will take a look.

Thank you!

Hi,

You can translate it from here as I said https://i.imgur.com/6qGKCuy.png

Thank you!

Hi,

Please provide a video to help us understand.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

I’m glad.

Have a great day!

Hi,

Please do a full backup first. You can install/uninstall and change them as you wish. There is no limit in this matter.

– If you install with content, it will import demo posts, menus, logos, categories, the homepage, custom design where available, theme panel settings.
– If you install without content, it will import only the design and theme panel settings. Please check our guide -> https://forum.tagdiv.com/installing-demos/

Thank you!

Hello,

Here is -> https://i.imgur.com/NfkAnI0.png. Please make sure that you have the tagdiv Cloud Library plugin activated.

Thank you!

Hi,

The screenshots are not working -> https://i.imgur.com/VlNm90J.png
Also, the image width is available for the posts loop only and Flex Blocks.

Thank you!

Hi,

Regarding the demos, you can install/uninstall and change them as you wish. There is no limit in this matter.

– If you install with content, it will import demo posts, menus, logos, categories, the homepage, custom design where available, theme panel settings.
– If you install without content, it will import only the design and theme panel settings. -> https://forum.tagdiv.com/installing-demos/

Thank you!

Hi,

Please check in the cloud template section, there you should have the header template.

Thank you!

Hi,

Please use the embed option https://i.imgur.com/p1t8jJl.png -> https://i.imgur.com/VlNm90J.png
Also, I see the same design for the desktop without an image https://i.imgur.com/28Uyjsz.png
I think that there are some settings that are why they are not as displayed as you want.

Thank you!

Hi,

Please provide more details about your issue with screenshots.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

Please let me know how you added the post inside the post. I did a test and works -> https://i.imgur.com/VLPZERh.png

Thank you!

Hi,

You have the mobile theme plugin activated, please deactivate it.
When the mobile theme plugin is used, you need to set for pages the page content in the mobile editor using only the options from that editor – https://i.imgur.com/p8EqE1b.png. also, there is an option to disable the mobile theme from a page/post – https://i.imgur.com/d3kTBRf.png. This option appears in the Gutenberg editor. After you disable the mobile theme on the page, you can assign the mobile page.

Thank you!

Hi,

I did a test and for me works, you can import a blank template, edit in the editor and set the code there -> https://i.imgur.com/Vh3dESr.png -> https://pastebin.com/u2tQWQ4z

Thank you!

Hi,

You can edit with tagdiv Composer, select the viewport for phone delete the element and add the mobile menu.
You need to create a page to set in modal popup https://forum.tagdiv.com/modal-popup/

Thank you!

Hi,

Please provide a screenshot of where the issue is.

Thank you!