Hi,

Please provide more details about when this issue appears and what php, theme, and wordpress version you have.
Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hi,

Please provide the link to your website. Do you have an element with the code for the ad on mobile?

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Hi,

Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.

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Hi,

The title is the name of Taxonomies. You can use the custom filed element, and the text will be changed depending on what you added in the custom field -> https://forum.tagdiv.com/custom-fields-support/ a

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Hi,

Please provide some screenshots and a video to understand exactly what you want to do.

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Hello,

The post page can’t be edited with tagdiv Composer. You can create a page where you can add the posts loop.
A workaround solution is to change the page template here and set it to latest articles -> https://i.imgur.com/FadwSmC.png

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Hi,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Also, please let me know what demo you want to install and if with content or without content.

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Hi,

You need to test the link with the parameter/?amp in the link.
Also, please set the setting like this https://i.imgur.com/EXdX41z.png

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Hi,

You can do it with custom css.

Thank you!

Hello,

This fatal error indicates a problem with PHP memory allocation. The error suggests that the system is trying to allocate an amount of memory that is beyond what is allowable or possible, resulting in an “integer overflow”.

Here are some possible solutions:

1. Increase the memory allocated to PHP: You can try increasing the amount of memory allocated to PHP. This can be done by changing the memory_limit value in the php.ini file. To do this, locate the php.ini file on your system (in the case of XAMPP, it’s typically located in xampp\php\php.ini) and search for memory_limit. Increase this value (for example, to ‘256M’ or ‘512M’), save the file, and restart the Apache server through the XAMPP control panel.
2. Update PHP to 8.0 or 8.1: This issue can also be caused by using an older version of PHP. Try updating to the latest version of PHP through the XAMPP control panel.

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Hi,

The label inherits the settings that apply to the category https://i.imgur.com/EJ2nIvi.png

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Hello,

You can’t apply a global page template, because there are different pages, like account, checkout, contact, etc and those have different elements.
You need to recreate the pages, or import a template for these pages -> https://i.imgur.com/Ju76ACd.png -> https://i.imgur.com/Hpd0JI8.jpg
You can copy and paste with right-click.

Thank you!

Hi,

Please let me know what mobile version you use.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hi,

You can hide one element on desktop and unhide it on mobile, for example -> https://imgur.com/GKIKvgt. Every element in the TagDiv Composer has a setting to make it invisible. This setting can be seen in the CSS tab of every element: [Display: HIDDEN]. You can also hide the entire row.

Thank you!

Hello,

If you made a layout and you want to use it on other pages from that website, you can copy with right-clcik https://tagdiv.com/right-click-menu-tagdiv-composer/ it or you can save the row that contains that layout and add it on the other pages -> https://i.imgur.com/cPY3fCd.png -> https://i.imgur.com/zZvtWxP.jpg -> https://i.imgur.com/W69aoKj.png

Thank you!

Hello,

I saw in this guide https://developers.google.com/publisher-tag/guides/get-started that the code must be added in the head and body, you can add the code in Theme Panel -> Analytics/Js Codes in the head and body tags.

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Hi,

The featured image should have a size of at least 1200 by 675 pixels.
But please make sure that when you upload is full size, not a thumb.

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Hi,

You can set the custom label in the posts editor-> https://i.imgur.com/gTtAQRv.png, which will be displayed for Flex Block and Big Grid Flex -> https://i.imgur.com/3Uop58r.jpg. this element can’t be added in Single Post Template.

Thank you!

Hello,

The problem is caused because you don’t have the latest version of the theme. You need to update the theme, WordPress, and use php version 8.0 or 8.1
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases); in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hello,

You can change the image alignment, height, and width here https://i.imgur.com/ogyy88o.jpg

Thank you!

Hi,

Please activate the tagdiv Standard pack plugin. Also, you can find your widgets in inactive widgets.

Thank you!

Hi,

Please let me know if you have the single post view in the post added. Also, please share the link to your website and a screenshot with your settings on the block.

Thank you!

Hi,

Please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.

Thank you!

Hi,

Do you have a mobile template?
What plugin for cache do you use?

Thank you!