Hello,

Due to certain data security requirements, access to personal accounts is restricted. We recommend switching to a business account -> https://help.instagram.com/502981923235522 and logging in to the Theme Panel -> Social/APIS -> https://i.imgur.com/Yx9KEOG.png. We will attempt to resolve this, but cannot guarantee anything, as it is beyond our control.

Thank you!

Hi,

You need to edit the product to delete the variations -> https://i.imgur.com/cGcmV6C.png or change the product type -> https://i.imgur.com/bmH1pvv.png

Thank you!

Hi,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hello,

Please scan your website from Malware using Worfence. Maybe you have malware which is why there are so many requests.
For malware, please check this topic https://forum.tagdiv.com/topic/security-vulnerability-reported-in-composer-again/

Thank you!

Hello,

This is not a common problem, because there are certain conditions, because we made some fixes, and for some it works, and for others it doesn’t.
Another suggestion will be to turn off the sticky header. If you need to display the menu, you can make that row sticky – https://i.imgur.com/uaUHfgw.png.

Thank you!

Hello,

You need to select the raw HTML, and here you can change the text https://i.imgur.com/EcTruJw.png

Thank you!

Hello,

Please let me know what issue you have with the license.
Please go to My License section and assign the domain that you want -> https://i.imgur.com/TxINWwn.png. Please be aware that you can only change the key after one month.

Thank you!

Hi,

You need to disable the mobile theme and amp to have mobile responsive version.

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

We have our own plugin for the amp. You can use it, but without using the mobile theme plugin.

Thank you!

Hi,

Did you add those elements? I checked and you have the score and summary https://i.imgur.com/jbBo2OW.png

Thank you!

Hello,

If the code is for auto ads, then please delete it from where you added it, and set it in Theme Panel -> Analytics/Js Codes in the head tags -> https://i.imgur.com/IXgNkon.png
the code needs to be set only once per page -> https://www.wpbeginner.com/beginners-guide/how-to-add-google-adsense-to-your-wordpress-site/
Those are displayed randomly on your website, you can not choose where to display them.

Thank you!

Hi,

Please check the requirements here: https://forum.tagdiv.com/requirements-for-newspaper/
Please let me know what host/server you have and what plugins you have installed.

Thank you!

Hello,

Please let me know what type of ads you use.
Also, please check if you have this option enabled https://i.imgur.com/mTBMhgz.png
If the code needs to be set between head tags, this can be put in our theme in Theme Panel -> Analytics/Js Codes -> https://prnt.sc/10jk7fq

Thank you!

Hi,

If the settings are not saved, please check the console https://i.imgur.com/0ex2unk.png and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/
Also, please let me know what PHP version you have.

Thank you!

Hello,

So you solved it? I’m glad

Thank you!

Hello,

You can set a background color here -> https://i.imgur.com/BE0uCKB.png -> https://i.imgur.com/b9P5zX8.png

Thank you!

Hello,

You can hide the elements from here https://i.imgur.com/GmMeDXo.png, but this is not recommended because the elements are loaded on the page, you can delete the elements and add them when you need.

Thank you!

Hi,

You can use Classic Editor until this is resolved.

Thank you!

Hi,

You can use Classic Editor until this is resolved.

Thank you!

Hi,

You can use Classic Editor until this is resolved.

Thank you!

Hi,

Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
Also, if the theme can’t be activated, please check the console and see if there are message errors.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

This mobile contact page is overwritten by the Mobile theme plugin, which is why the layout has changed. Edit the desktop version of your homepage with Gutenberg and disable the Mobile theme: https://prnt.sc/BZVdi5tHDCuP

Thank you!

Hi,

You can downgrade the WordPress version using the plugin downgrade.
We will try to fix it today and we will let you know.

Thank you!

Hi,

Normally when you select “design only”, then only the demo design should be imported without pages, posts, and categories https://i.imgur.com/GXPdTun.png or you can import the cloud templates from tagdiv Cloud Library.

Thank you!

Hello,

Usually, the color and image are set on the row, so please edit and select the row and go in the tab https://i.imgur.com/iqpxjpt.jpg -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/ please check each row/column/zone and delete the background color/image -> https://i.imgur.com/LgeVdGD.jpg

Thank you!