Hi,

Please check the errorlog. Also, do you have extra plugins installed?

Thank you!

Hello,

If you hide it on all the viewports then it is harder to render it. If you hide it only on some viewports, simply select another viewport, click on your element, click back on the old viewport and change the display setting. Also, check this thread for the solution: https://forum.tagdiv.com/topic/cssdisplay-show-or-hidden/

Thank you!

Hi,

Please provide the cPanel access.

Thank you!

Hi,

Please make sure that you have enabled the post views from Theme Panel -> Post Settings -> Post and Custom Post Types => https://www.screencast.com/t/LAv90B5eZ and check after. We did a lot of tests, and the option works.

Thank you!

Hi,

Please let me know if you have a custom post type set here or are the default options -> https://i.imgur.com/m0uOjcs.jpg

Thank you!

Hi,

Unfortunately, the theme doesn’t have this option to make changes to the element where it is used.

Thank you!

Hi,

You can use a global template and this one will be also, for guest authors, or assign a template for each author in theme panel -> templates.

Thank you!

Hi,

I’m glad
This is a topic with similar issue https://forum.tagdiv.com/topic/6-h1-tags-on-front-page-bing-have-deindexed-my-site/

Have a great day!

Hi,

Please check this topic https://wordpress.org/support/topic/site-fails-to-scan-for-amp/ and make sure that you installed like in our guide https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Hi,

For this, I recommend using two templates, one when you have a publish date and the other one where you have a modified date.
You can assign/duplicate multiple templates. See https://forum.tagdiv.com/topic/different-logo-in-categorypage/ for more information. The same steps are for all templates.

Thank you!

Hi,

Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Hi,

For this, please contact us via email at contact@tagdiv.com and provide there the license certificate and purchase code.

Thank you!

Hi,

For this, please contact us via email at contact@tagdiv.com and provide there the license certificate and purchase code.

Thank you!

Hello,

It seems you have the mobile theme plugin enabled; please disable it, clear the cache, and check after.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hi,

Please check the console, I think that you have some errors.
Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Hi,

From your screenshot on that website, you have a pirated license, and that is why you can reset it; what I can recommend is to do a fresh install of the theme and activate it with a valid license https://i.imgur.com/1xRc5vL.png
You can download the latest package from your account from Themeforest -> https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hi,

Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.

Thank you!

Hi,

If you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader and check after.

Thank you!

Hi,

You can change the color for excerpt in the tab Style https://i.imgur.com/kyzqZel.jpg

Thank you!

Hello,

The Big Grid Flex blocks don’t have the option for pagination.

Thank you!

Hi,

Please try to disable the Litespeed cache plugin and check after because some settings seem to interfere with the ads.

Thank you!

Hi,

We have some guides and you can access them here
-> https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/
-> https://forum.tagdiv.com/filters-sorting-taxonomies/
-> https://forum.tagdiv.com/custom-fields-support/

Thank you!

Hello,

The Revolution Slider that we provide is a Bundled Plugins in our theme. No need to activate it, simply ignore the activation messages and you can use it for the sliders that our theme is providing -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/.
What is a bundled plugin?
– https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Thank you!

Hi,

Please check this guide https://www.cloudways.com/blog/wordpress-403-forbidden-error/

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!