Hi,

Please let me know what version you have now.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

I recommend adding the wp forms, using the column text to be able to edit that page -> https://forum.tagdiv.com/add-contact-form/
Or maybe you need to use a custom code ->
.td-crumb-container{
display: none
}
Set the code in Theme Panel -> Custom Code -> Custom Css.

Thank you!

Hello @airenegade,

Please tell us what problem you have because you seem to have two different errors, each with a different solution.
You can also give access with a limited time to investigate.

Thank you!

Hi @emolamidayo

I answered to your topic, also, please note support hours (GMT+2) are from Monday to Friday: 8:00 AM – 5:00 PM).
https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello,

There is already a solution to this problem on the forum so please check this topic https://forum.tagdiv.com/topic/cant-activate-license-key/

Thank you!

Hi,

Have you reverted the name of the tagDiv Cloud Library plugin? Did you disable the extra plugins that you use?
Please note that the plugins you mentioned are not tested with the theme.
I don’t exaclty know what issue you have.

Thank you!

Hello,

Unfortunately, there is no option to set autoplay and to have sound.

Thank you for your understanding!

Hi,

You need to set the pretty links for nginx to work the wp-editor, so please check those guides -> https://cloudarcade.net/tutorial/pretty-url-on-nginx-server/ -> https://www.cyberciti.biz/faq/how-to-configure-nginx-for-wordpress-permalinks/

Thank you!

Hi,

I’m sorry, but I’m not sure I fully understand what you are trying to achieve. Could you explain once again with some screenshots please?

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/wp-editor-wont-load-in-tagdiv-composer/

Thank you!

Hi,

No, the cloud template offers a lot of options. The screenshot doesn’t work.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

Please let me know how you have created the blog page, with tagdiv Composer, or do you use a standard template? Please provide screenshots.

Thank you!

Hi,

So if the posts don’t have the featured image, then they will display a blank thumb; you can set a placeholder.
You can set a Placeholder in Theme Panel -> Blocks Settings -> https://i.imgur.com/mo0Cbu2.png.

Thank you!

Hi,

I think that you have a plugin conflict, please let only tagDiv plugins activated, deactivate also, the wp bakery plugin, and check after, because I did a test, and for me works -> https://i.imgur.com/dFurMxn.png

Thank you!

Hello,

Sorry, I record the video normally, not upside down. I think that the tool has an error or something like that. Please check this video https://we.tl/t-znV68rjvjR

Thank you!

Hi,

The task is assigned to a developer, but I don’t know when it will be fixed. You can try not to use it until it is resolved.

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

Please provide screenshots.

Thank you!

Hi,

You have set a limit => https://i.imgur.com/yeW3aCf.jpg The excerpt is getting the content from the beginning of posts, but this is only if there is no text set in the excerpt zone -> https://i.imgur.com/BLvoT6p.jpg
If this is not what you mean, please provide some screenshots.

Thank you!

Hi,

To set custom ads, you can use AD BOX element. The ad box has 3 sections for ads: using theme panel ads -> https://i.imgur.com/KFa9ibl.png, using images/banners -> https://i.imgur.com/MfAPTaE.png and custom code -> https://i.imgur.com/2rh8SuD.png save it and will appear on the post (you can set a shortcode like a shortcode from adrotate plugin or other plugins).

Thank you!

Hi,

If you want, you can use the tagdiv Stnadrd pack plugin, but I don’t recommend it because it loads all the styles even if it is not used.

Thank you!

Hello,

Please let me know if you have extra plugins installed, if yes, please disable them and try after.
Also, please try to use another browser.

Thank you!

Hi,

We answered your email, but the problem was that you hadn’t installed the plugin tagdiv Social counter https://i.imgur.com/Xwqyay8.png please purge the cache

Thank you!

Hi,

it playing, please check in incgnito.

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?

Thank you!