Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

I hope this helps.

Thank you!

Hello,

Seems you use a mobile theme; and you can’t edit the mobile theme with tagDiv Composer; so please disable it.
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

Hello,

Please make sure that you have set it to show only bookmark posts -> https://i.imgur.com/6Peu4Ql.png

Thank you!

Hello,

You can disable the sticky menu from Theme Panel -> Mobile theme -> header https://i.imgur.com/7ASW0d4.png

Thank you!

Hello,

So, you have assigned a Single Post Template for each category, right?
You need to assign the Single Post Template that you want here https://i.imgur.com/gpHo585.png if the post has more categories.

Thank you!

Hello,

Please note that we try to answer as many topics as possible (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 5:00 PM).
https://forum.tagdiv.com/newspaper-theme-support/ The support hours may be affected by our nation’s legal holidays.
For the menu, you can assign a new menu in the mobile menu https://i.imgur.com/wQd1eIu.png for the mobile version. You need to assign the menu with tagDiv Composer -> https://forum.tagdiv.com/main-menu/

Thank you!

Hello,

I checked and now this is the mobile version -> https://i.imgur.com/YUOGFtL.png
if you have created a mobile page, then please check if your plugin for cache has an option for the mobile version.

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

Please add this code
.td-page-title
{
margin-top: 9px;
} in theme panel -> custom code -> css.

Thank you!

Hi,

Usually, the 50x error is related to the server, so please ask your host if can help you. We can take a look at this issue and investigate it. Contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

You can add an extra class on the first paragraph, and use the custom code css to set what font you want -> https://i.imgur.com/N1Twqki.png

Thank you!

Hello,

Depends on what type of ads you have. If you have set the ad in the AD BOX element, then there is this option https://i.imgur.com/YYO7O3f.png you need to set there the id plans.

Thank you!

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, please check this guide about deny code https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ ->
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console https://imgur.com/bRYwbvE if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Thank you!

Hello,

You can add a custom link to the menu -> https://i.imgur.com/Sdy3Rxp.png there you need to set the link to your channel.

Thank you!

Hi,

Your custom code CSS is applied to all elements that have ” link a” because the custom code is more general, that is why I said to add the extra class to the list and add that extra class to your custom code CSS after should not apply to all links.

Thank you!

Hi,

The infinite loading doesn’t work with AMP, as you can see here if the URL contains AMP there is no longer the option for infinite loading https://app.screencast.com/8e3yRA4Q2yIGy

Thank you!

Hi,

No, you need to add the extra class to your list in the editor.

Thank you!

Hi,

The websites use a mobile responsive version, not a mobile theme or amp.

Thank you!

Hello,

You can try to use this option https://help.twitter.com/en/using-twitter/embed-twitter-feed and set the code in custom HTML https://i.imgur.com/GSYgKnZ.png

Thank you!

Hello,

To assign a menu, please set it in Theme Panel -> Mobile Theme -> Header -> https://i.imgur.com/umTPFTr.png to hide it you need to use a custom code css like thistest
Customize
New
Edit Page
Howdy, admin
Log Out
NEWSPAPER
DISCOVER THE ART OF PUBLISHING
Edit

ABOUT US
FOLLOW US
©
CloseBottomLeft / RightReset
Live CSS Editor
#td-top-mobile-toggle i
{
display: none;
}
The code need to be set in Theme panel> Mobile theme> Custom code> css.

Thank you!

Hello,

Yes, that’s what I mean.

Have a great day!

Hello,

Please use PHP version 8.0 also, do you have an extra plugin like revolution slider, or WPML?
Also, you can check this guide https://blog.hubspot.com/marketing/http-503-server-unavailable

Thank you!

Hello Adrien,

You can try to add an extra class on the list menu https://i.imgur.com/POaYklA.png and add the extra class to your css.

Thank you!

Hello,

You can use Fancy test with image https://app.screencast.com/hZLqcaCKbR2FU

Thank you!

Hello,

Please double the wp-memory from wp-config.
Also, please check this guide https://www.plesk.com/blog/various/wordpress-500-internal-server-error/#:~:text=One%20of%20the%20most%20common,server%20%2F%20PHP%2DFPM%20service.

Thank you!

Hi,

After our developer team had to make modifications in the theme in order for Instagram to continue to work, the solution that was found is the current one, a business account must be connected in the theme panel. The theme will then have authorization to access the account and get the content. The images from the account are kept in the media library on the website, so they are displayed from there, not having to keep making multiple requests to Instagram. On the dev website those images will remain displayed there indefinitely if there’s no newer content, even if the whole system doesn’t work.
You can delete the images, from media.

Thank you!