Hi,

Please disable extra plugins, and try after.

Thank you!

Hi,

If the code is for auto ads, then please delete it from where you added it, and set it in Theme Panel -> Analytics/Js Codes in the head tags -> https://i.imgur.com/IXgNkon.png

Thank you!

Hi,

You need to disable the extra plugins and let only tagDiv plugins that are come from the theme.

Thank you!

Hi,

You can change the value px in the custom code after your needs.

Thank you!

Hi,

The social icons from the mobile menu are coming from the Theme Panel -> Social/Apis -> Social Networks -> https://i.imgur.com/kKYIECB.png remove/edit them after your needs.

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hi,

This issue has already been discussed here, please check this thread: https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-66/

Thank you!

Hello,

Each thumb that you have enabled, will create a copy of that images. II recommended using the Flex blocks, instead of blocks 1-25; those are from the tagDiv standard pack and can’t be customized as a Flex Block; this plugin loads all the styles even if it is not used;
So, our theme make thumbs which are enabled in Theme Panel -> Block Settings => https://www.screencast.com/t/ZvDvpiBFKY3 -> https://forum.tagdiv.com/theme-thumbs/
Also, WordPress creates thumbs => https://www.screencast.com/t/AMVBOZWto
Our suggestion is to take a look at what blocks you use and make sure that the thumbs are active only for that=> https://forum.tagdiv.com/theme-thumbs/

Thank you!

Hi,

Sometimes the problem is caused by a plugin that hides it. Please do a test using tagDiv plugins.

Thank you!

Hi,

You can try to modal popup with the trigger Page Load -> https://forum.tagdiv.com/modal-popup/

Thank you!

Hi,

For mobile theme is not implemented.

Thank you!

Hello,

Please provide more details with screenshots.

Thank you!

Hi,

For flex block, you can change the image height and width https://i.imgur.com/PHUt5qC.png as you want.

Thank you!

Hi,

1. The page content is that you have the easy table of content and this comes from the plugin -> https://i.imgur.com/a5a4rrT.png
2. Do you use page template? Also, please provide more details on what is not changed with screenshots.

Thank you!

Hello,

Unfortunately, this can’t be done, because our theme has an element modal popup, but you can add only pages not elements from the Single Post template.

Thank you for your understanding!

Hi,

When you edit with tagDiv Composer, and select the viewport for mobile do you see the header mobile? -> https://i.imgur.com/OaA0RHs.png

Thank you!

Hi,

Yes, you can add in the ad box only one image, you can try to use ad rotate and set the code in ad box-> custom code.
You can try if this plugin works https://wordpress.org/plugins/adrotate/

Thank you!

Hi,

This error can appear for several reasons: a code that is not well added or is not compatible with the theme, a conflicting plugin, or changes in files.
Does this error appear on all pages/templates?
Please contact us via email and provide the details mentioned above.

Thank you!

Hi,

You need to edit your page and select the menu and set it or if you have mobile page/template edit and set the menu. I just arranged the logo, I didn’t change the menu
So, for the logo, you need to edit the page, I did only an example, but you need to do the rest of the changes to set the font size and more.
Check this video https://app.screencast.com/kJYRJzxVHJMnS

Thank you!

Hi,

You can change the colors using tagDiv Composer https://i.imgur.com/7KaMLWp.png
Please provide a video with your settings/steps.

Thank you!

Hi,

Yes, you need to add the address twice to have it like that.

Thank you!

Hi,

Please make sure that you have enabled the featured video from Preferences -> Panels https://i.imgur.com/6KUGF13.png

Thank you!

Hello,

You can use the license on two websites. if you want to no longer have a license on the website, you must delete the theme as well or use another license, and then contact us by email at contact@tagdiv.com where you can give the license to check and unassign it from that website.

Thank you!

Hi,

We can take a look at this and investigate why it is not working for you. Please do a full backup of all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

I used the default template, which can’t be edited with tagDiv Composer -> https://i.imgur.com/RJmitcM.png

Thank you!