Hi,

You can try to edit it here https://i.imgur.com/XBSSkyP.png

Thank you!

Hello,

Please check the topic and try the steps https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hello,

Seems you have the mobile theme and AMP are still activated on the website. Please deactivate those plugins and purge the cache a few times.
Usually, this problem is caused by the cache plugin, which doesn’t have the option for the mobile version -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Please disable the redirect from the mobile version to amp -> https://i.imgur.com/7Z7V82x.png using that option your visitors will never see the responsive version, only the amp version.

The AMP works better only with the Mobile Theme plugin. From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP. Please read all about AMP here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. Documentation here:
– https://forum.tagdiv.com/the-mobile-theme/
– https://forum.tagdiv.com/mobile-theme-introduction/
Please read all about AMP here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Note that you can not customize AMP so much, because it comes with its own design.
There are some settings in the Theme panel -> Mobile Theme and Dashboard -> AMP only.
You can not add a shortcode as in the TagDiv Composer. Please note that you can’t customize the AMP pages with the TagDiv Composer.
Make sure the redirect mobile visitors to amp option is disabled.

Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hello,

Please note that we don’t recommend you use WP Bakery anymore since there can be conflicts between TagDiv Composer and WP Bakery; also WP Bakery can’t edit the tagDiv Composer templates. You can use the cloud library and directly import a homepage template if you want: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
All the Cloud library templates are fully editable using tagDiv Composer.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/, and you can ask us here on the forum if you have any questions.

Thank you!

Hi,

The time format can be changed when you select custom format and paste one from here: https://www.screencast.com/t/xsWp71LD4g to have both date and time: https://www.screencast.com/t/CR4vB42DVH

Thank you!

Hello,

I saw that you sent an email related to this problem, my colleagues will answer you, to shorten the waiting time, please also send us the cPanel/FTP access.
Also, the problem can arise from a server or host configuration.
-> https://kinsta.com/blog/wordpress-white-screen-of-death/
-> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

Thank you!

Hi,

Please activate the tagdiv Standard Pack plugin.

Thank you!

Hello,

Our theme doesn’t have the option to see the activity of one user, but you can use a plugin for this https://blog.hubspot.com/website/8-best-plugins-tracking-user-activity-wordpress

Thank you!

Hi,

I’m glad that you managed it.

Have a great day!

Hi Chris,

Using the phone to build a website is not recommended.

Thank you!

Hello,

Please try to use the main theme and see if the problem persists.
Also, make sure you have the tagdiv plugins activated, like Composer, and Cloud Library.

Thank you!

Hello,

Check the theme requirements here: https://forum.tagdiv.com/requirements-for-newspaper/
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away. Check out some known possible factors which can interfere with our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello,

Please delete the tagdiv Composer, reinstall it, and activate it again.
Did you use another page builder?

Thank you!

Hi,

Please check this article, enable the option and see the results: https://forum.tagdiv.com/unique-articles/.
Please check, if the problem is not related to a plugin conflict.

Thank you!

Here -> https://i.imgur.com/D8i0mlN.png

Hi,

Please make sure you have the tagdiv Standard Pack plugin activated.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin access and credentials; also, cPanel access.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin access and credentials; also, cPanel access.

Thank you!

Hi,

This is strange, normally the settings should apply to all images inside the post content.
Did you add an extra class for that image?

Thank you!

Hi,

Please let enabled only tagdiv plugins and check after.

Thank you!

Hi,

The Posts Loops settings are divided into 5 tabs: General, Layout, Style, ADS and CSS. The Posts loop is a special block and doesn’t have filtering options.
Also, one of the options for pagination of the Posts Loop has the option for normal numbered and the flex blocks do not have this option.
The Posts Loop is automatically filtering the posts depending on the cloud template you set (for example on the category page there will be posted posts from that category).

Thank you!

Hi,

You can use the element Ad Box, and set the element where you want. The code does not need to be auto ads, so the theme will not have control.
The ad box has 3 sections for ads: using theme panel ads -> https://i.imgur.com/KFa9ibl.png, using images/banners -> https://i.imgur.com/MfAPTaE.png and custom code -> https://i.imgur.com/2rh8SuD.png save it and will appear on the post (you can set a shortcode like a shortcode from adrotate plugin or other plugins).

Thank you!

Hi,

I’m glad the problem was solved.

Have a wonderful day!

Hello,

This problem was solved in Newsapepr v12.1 -> https://wpscan.com/vulnerability/993a95d2-6fce-48de-ae17-06ce2db829ef, but as certain security plugins detect plugin version < 3.5, the problem was in 3.4. To solve the problem with <3.5 we changed the version to 3.6, all you have to do is delete tagDiv Composer and reinstall it from Newspaper > Plugins.

Thank you!

Hi,

Please let me know if you checked for a plugin conflict; if not, please check.

Thank you!