Hello,

Have you tried to see that this issue is not caused by a plugin conflict?
Usually, this issue is caused by a plugin conflict, please do a test using the theme plugins, clear all cache and see if the problem persists.
Also, please provide the link to your website.

Thank you!

Hello,

Please provide more details like screenshots, link to your website.
Also, please ensure you don’t have the mobile theme plugin activate.
Also, please make sure you have the same template for all categories.

Thank you!

Hello,

Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Hope this help you!

Thank you!

Hello,

Please note that we don’t recommend you use WP Bakery anymore since there can be conflicts between TagDiv Composer and WP Bakery; also WP Bakery can’t edit the tagDiv Composer templates. You can use the cloud library and directly import a homepage template if you want: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
All the Cloud library templates are fully editable using tagDiv Composer.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/, and you can ask us here on the forum if you have any questions.

Thank you!

Hi,

So, the problem is solved, right?

Have a nice day!

Hi,

I saw you sent an email; please continue the discussion there.

Thank you!

Hi,

This issue has been discussed already here: https://forum.tagdiv.com/topic/theme-activation-issue-3/
In case the problem persists, please contact us via email at contact@tagdiv.com

Thank you!

Hello,

I think the problem is the settings are not saved; please check this topic https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/.
Also, please make sure you don’t have an object cache.

You need to edit with tagDiv Composer and change the font for each element that you want https://i.imgur.com/xp4zoTb.jpg
-> https://www.youtube.com/watch?v=SoGQ0d5kIBg -> https://www.youtube.com/watch?v=jQvA64uTLkI

Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hello,

Please make sure the name of the theme is not changed, if you use the child theme, please use the main theme.

Thank you!

Hello,

Please provide more details, like if you receive a message error.

Thank you!

Hello Paolo,

I just checked and now seems to work well -> https://i.imgur.com/rzWmSD2.jpg
Did you solve it?

Thank you!

Hi,

This is strange. I did a test and for me works well.
Can you do a test using only tagdiv plugins?

Thank you!

Hi,

Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagDiv Standard Pack, tagDiv Composer.

Thank you!

Hi,

Do you have a child theme?

Thank you!

Hello,

The style for modules is in the plugin, but there are a few settings -> https://i.imgur.com/LiBH7Kl.jpg .
Soon we will make the documentation to create a basic module with style.

Thank you!

Hello,

Unfortunately, if you don’t have these backups, the settings disappear.

Thank you!

Hello,

Please make sure you have enabled the thumbs in Theme Panel -> Block -> https://www.screencast.com/t/ZvDvpiBFKY3
After activating the thumbnail sizes, you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/.

Thank you!

Hello,

You can see the slug here -> https://i.imgur.com/kmVgnHQ.png after you create your cpt and after set in the blocks.

Thank you!

Hello,

You need a taxonomy and set the post type to your Custom Post Type -> https://i.imgur.com/VNZZoO3.png -> https://forum.tagdiv.com/custom-post-type-support/

Thank you!

Hi,

You can let me know in English the message error.
Also, please provide the link to your website.

Thank you!

Hello,

1. The custom field will display the elements from the group ACF -> https://i.imgur.com/aDjMBtj.png -> https://i.imgur.com/RKNy4Pf.png
2. Please try to set the name in the custom filed name.
3. You can set sort for block https://i.imgur.com/80S9r2b.png

Thank you!

Hello,

You can find the option in Social/APIS if you have the latest version.

Thank you!

Hello,

Please let me know if tried to connect from other browsers, maybe you have some extensions that block the request to connect -> https://forum.tagdiv.com/topic/instagram-access-account-configuartion-failing/

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/looking-for-eastcoast-templates/

Thank you!

Hello,

Our theme did not have this option to show the post name for Single Featured Image, so this must be done custom.
Implement this option requires more knowledge that I don’t have, but you can try to request an offer from the custom work team https://tagdiv.com/web-development-services/

Thank you!