Hello,

I did a test and for me work -> https://we.tl/t-BsgqMXedla
Please try to delete the featured image inside the post editor -> https://i.imgur.com/ODsBzuC.png

Thank you!

Hello,

Please provide the link to your website.
Also, please check if you have the mobile theme plugin activated, if yes, please disable it.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

To share a post with a featured image, please follow this guide: https://forum.tagdiv.com/facebook-share/ use SEO Yoast (in this guide you will know how to display the og image using Yoast plugin).
Also, you can check your website links using this tool -> https://cards-dev.twitter.com/validator
-> https://developers.facebook.com/tools/debug/

Thank you!

Hello,

I can’t see the featured image in the post -> https://i.imgur.com/3CYrQGl.png, please make sure is the Single Featured Image and not the Single Bg Featured Image.

Thank you!

Hello,

Please try to recreate the wizard page -> https://i.imgur.com/iCw4ML9.png

Thank you!

Hi

Please provide only the wp-admin, my colleagues will tell you if they need ftp.

Thank you!

Hello,

Please try to reindex the website on Google.
Sometimes it takes longer for the changes to appear because on the desktop the favicon is displayed.
-> https://www.reliablesoft.net/force-google-crawl-a-site/#force-page-reindex
-> https://www.reliablesoft.net/force-google-crawl-a-site/#force-site-reindex
-> https://www.businessinsider.com/how-to-get-google-to-crawl-your-site
Let me know the results after the post is re-indexed.

Thank you!

Hello,

Indeed, there seems to be a design problem.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

Please let me know if you have the Single Post featured image in the post.

Thank you!

Hello,

Please provide the link to your website.
Normally, if you select the register should redirect to the registration page.

Thank you!

Hello,

If you want to delete an empty column you need to know that the empty column is part of the row, and you can’t delete the column only the row that holds the column, this can be done by: using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.
The empty columns will not be displayed.

I recommend you change the layout of the row -> https://i.imgur.com/fyH53t8.jpg

Thank you!

Hello,

No, I don’t speak Portugues.
So, the Dashboard section doesn’t have any style? but the rest of the sections have?
The links can’t be changed. Please let me know if you use a plugin to remove the css and optimize the js.

Thank you!

Hello,

You can create a custom modal popup for login, you need to create a page and add in that page the element header login -> https://forum.tagdiv.com/modal-popup/ and after set the trigger for a button. Set the modal popup in the phone viewport in mobile menu -> https://i.imgur.com/cuBYIrq.png

Thank you!

Hello,

The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can use cloud templates with AMP.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

Please provide the link to your website where you use Dropcap.

Thank you!

Hi,

We can take a look, so please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access to investigate the issue.
Also, during the investigation know that we will disable the other non tagDiv plugins.
Also, please make a full backup to all files and databases and include the link to this topic to identify you.

Thank you!

Hello,

In order to remove the top bar please click the right-click on the ROW button as you can see here: https://i.imgur.com/FzGqMIN.png

Thank you!

Hello,

Please let me know if you have set the favicon here https://www.screencast.com/t/lY9WEOZEj

Thank you!

Hello,

One of my colleagues will take a look at this problem and let you know what can be done.

Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hello,

For the category template, if you have set a posts loop then will display all posts in this category or you can use Flex Block 1 and set the filter to “Category -Current category” => https://i.imgur.com/7P99qx0.png

Thank you!

Hello,

No, is not a bug. The limit to switch the license was increased to one month.
Normally, as you know you can assign the license to two websites.

Thank you!

Hello,

One of my colleagues will take a look at this problem and let you know what can be done.

Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hello,

In the BlockChain is used the element Leads for that part https://i.imgur.com/o4qpv5S.png -> https://forum.tagdiv.com/leads/
You can import the footer to see the design and colors https://i.imgur.com/YCTId3Y.png

Thank you!

Hi,

If you request a refund, this request will be analyzed if the terms of use of the theme have been respected.

Have a great day!

Hi,

I’m glad!

Have a great day!