Hello,

I’m glad you solved the issue.
Also, if you use a mobile responsive version, then please edit with tagDiv Composer, select the viewport on the phone => https://i.imgur.com/NxyCTfw.png and delete the social counter.

Thank you!

Hello,

Please remove the above code CSS and use this => https://i.imgur.com/8bMX7nG.png

.td-business.home .td-header-desktop-wrap .tdm_block_socials,
.td-business.home .td-header-desktop-wrap .tdb_header_menu, .td-business.home .td-header-desktop-wrap .tdb_header_search
{
margin-bottom: 0;
}

Thank you!

Hello,

Yes, if you set the same menu for mobile and desktop, this will be loaded.

Thank you!

Hello Giri,

To have the Post Settings for the mobile theme, then you need to deactivate the tagDiv Standard pack plugin, this plugin is not required from version 10.4, because the new demos are using cloud templates.

Thank you!

Hello,

If you have a mobile page or mobile responsive version, then the playlist should be displayed.
The playlist will not display if you have the mobile theme plugin activated.

Thank you!

Hello,

As I said above, please let me know what you use for ads.
Also, if you installed all the plugins, then you activate also, the mobile theme plugin which comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple) and you need to set the code for ads in Theme Panel -> Mobile theme -> https://i.imgur.com/1APpYeL.png
Also, please send screenshots to understand better the issues and to help you efficiently.

Thank you!

Hello,

Please send some screenshots with your steps, and how you comment the code, because I made a test and for me works well => https://i.imgur.com/c6Cd8t1.png

Thank you!

Hello,

Unfortunately, our theme doesn’t have an implementation like this.
I’m not sure, but there may be a plugin that lets you appreciate an article without being logged in or linked to by another social media application.

Thank you for your understanding!

Hello,

I just verified your website and is fine => https://i.imgur.com/9YgJB1p.jpg

Thank you!

Hello,

I just checked your website and seems you solve the problem https://i.imgur.com/duUWJgq.jpg

Thank you!

Hello,

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also, paste a link to this topic so we can easily identify you.

Thanks!

Hello,

If you referring to those => https://i.imgur.com/b0UUWkR.png, please edit the mobile page, and remove the social counter -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

Thank you!

Hi,

We are very sorry for the inconvenience.
Yesterday we made a topic with a solution to this problem https://forum.tagdiv.com/topic/solution-license-key-is-not-registered/
The Newspaper theme verifies your license key with the Envato API. If you already have a license activated on your website yet the website displays the notice LICENSE KEY IS NOT REGISTERED please follow the steps below:

1. First please make sure the theme is activated with the license key from your Envato Themeforest account https://tagdiv.com/how-to-activate-the-newspaper-theme/
2. If the theme was activated, please reset the theme activation from the Theme Panel – > System Status https://i.imgur.com/7Ktmd1e.png and clear the cache.
3. If there is a problem or the issue remains, please send us an email at contact@tagdiv.com and we will provide a solution.

The “LICENSE KEY IS NOT REGISTERED” notice on your website is due to a possible communication error with Envato API. We are sorry if this caused you any inconvenience and we are doing the best in our power to overcome this issue.

Thank you for understanding!

Hello,

I verified your website and look fine https://i.imgur.com/bCXAN2C.png
if you had a message like that LICENSE KEY IS NOT REGISTERED, even if the theme is registered you need to reset them and register it again.

Thank you!

Hello @scolinmaire,

Please check if you don’t have an object cache, please remove it.

Thank you!

Hello @huma1985,

Please check this topic about page speed https://forum.tagdiv.com/topic/why-is-my-websites-mobile-google-test-slow/

Hope this helps you!

Thank you!

Hello,

We are very sorry this problem will affect you, we did not want to affect your websites and your business.
Also, please let me know if the problem was solved.

Thank you!

Hello,

You can replace the thumbnail size ad make sure you have enabled it in Theme Panel.

Thank you!

Hello,

I’m not sure I fully understand what you mean by ” menu setup”, can you provide some more details?

Thank you!

Hello,

We are very sorry for this unfortunate situation, please contact us via email at contact@tagdiv.com and provide the wp-admin access and FTP/cPanel access.
One of my colleagues will investigate the issue as soon as possible.

Thank you for your understanding!

Hello,

Unfortunately, our theme doesn’t have an option to can vote the users profiles.
To achieve this you need to use a plugin, or you need to make some custom code.
Unfortunately, I don’t know a plugin to recommend to you.

Thank you for your understanding!

Hello @alexavaughn,

We are very sorry for this unfortunate situation, and we totally understand your position. The notice on your website is due to a possible communication error with Envato API as the theme’s automated system verifies your license key with the API.
I know that no technical explanations can ease the frustration, as we feel the same way. We understand that you’ve worked hard for your project, and you are right. This should not have happened. But, unfortunately, the incident could not be foreseen or prevented even by the most brilliant minds.
Please accept our most profound and honest apologies. We are doing everything in our power to solve this situation for our customers as we value the trust you place in us.

Thank you for understanding.

Best Regards,
Anamaria

Hello,

Please check this topic about page speed https://forum.tagdiv.com/topic/why-is-my-websites-mobile-google-test-slow/

Hope this helps you!

Thank you!

Hello ,

Please check this article https://forum.tagdiv.com/infinite-loading-single-posts/

Thank you!

Hello,

We are very sorry that this problem will affect you, we did not want to affect your websites or make you look bad.
Even if it is active, you must reset it and activate it again.

Regarding widgets, please check if they are set, normally the key reset should not affect them.

Thank you for your understanding!