Hello,

Please check this topic with a similar issue https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Let me know the results!

Thank you!

Hello,

Please check this topic with the same issue https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ and let me know the results.

Thank you!

Hello,

For Video Playlist, you need to have Youtube API and set it in Theme Panel -> Social Networks -> https://i.imgur.com/tMTq8rb.png and after you can add the Video Playlist element and set the videos => https://i.imgur.com/J1Qua8F.png -> https://i.imgur.com/u4Vx08u.png -> https://forum.tagdiv.com/video-playlist-2/

Hope this help you!

Thank you!

Hi,

Please check this topic https://forum.tagdiv.com/topic/footer-background-image/

Thank you!

Hello,

Please select the row on the main menu and in the tab called “CSS” you can change the background color => https://i.imgur.com/byVwQ8M.jpg

Thank you!

Hello,

Unfttnetly, our elements from date and city do not take over the data of the users, only the data that you set.

Thank you!

Hello,

I’m sorry for this inconvenience, but our support is from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2.
The implementation related to Facebook and Instagram was done recently because new changes made by Facebook and Instagram appeared.
Also, for pages, if the pages were made with another page builder, then yes, unfortunately, you can’t edit with tagDiv Composer.
Also, if the widget was created in Widgets, to set it on the page you must use the Widget Sidebar element https://i.imgur.com/Rx64vZH.jpg , also, you can create with tagDiv Composer.
Also on the forum, you can find information about the functionality of the theme as well as the options it has.

Thank you!

Hello,

Please make sure that all theme plugins are installed (tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you are using standard elements). Most of the time one of the theme plugins is not activated.

Thank you!

Hello,

Please hit the “Check for update” button and after notification with the new updates will appear.
Also, please check the console when you are in Theme Panel, and see if you have an error.
Also, please check this article on how you can update the theme https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

Please check this article https://forum.tagdiv.com/the-newsletter-plugin/

Thank you!

Hi,

Please provide some screenshots to be able the help you efficiently.

Thank you!

Hello,

Please let me know what version theme you have, also the WordPress.

Thank you!

Hello,

In case you still have problems you can write to us and we will try to help you as soon as possible.

Thank you!

Hello,

The folder is created automatically. So you say you used tagDiv Analyzer and then it disappeared? Did you do a test only with tagDiv plugins? maybe you have a plugin conflict, please check.

Also, if you want, we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

If you have a Single Post Template from Cloud Library then you need to add the inline ads like in this guide https://forum.tagdiv.com/article-ads/ -> https://www.youtube.com/watch?v=biTpVVlr8j8

Thank you!

Hello,

I already replied to your own topic about the same problem, please check https://forum.tagdiv.com/topic/after-update-site-is-broken/#post-422421

Also, please do not create more topics with the same problem.
Please note that we try to answer as many topics as we can (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 17:00 PM).
https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello,

Unfortunately, the screenshots don’t work https://i.imgur.com/Wyi842L.png
If you had shortcodes on the pages, please make sure you have updated and activated the tagDiv Standard pack from version 10.4, this plugin is no longer required because the new demos are using cloud templates.
Also, I saw you use WP Bakery. This plugin is a conflict between tagDiv Composer/tagDiv Cloud Template which is why I recommend you to shift from WPBakery to tagDiv Composer because WPBakery is an old builder plugin => https://i.imgur.com/O4CA0y0.png -> https://i.imgur.com/bFnzNtQ.png -> https://i.imgur.com/mv8AhFU.png -> https://i.imgur.com/IMyLYiY.png
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hello,

To increase the font size for mobile pages you need to edit the mobile page and change the font size for elements.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/
If you have mobile theme plugin, you need to go in Theme Panel -> Mobile Theme -> Theme Fonts => https://i.imgur.com/mDo3IBi.png

Thank you!

Hello,

I’m sorry to hear that you had an unpleasant experience, but please tell me where you made the changes and what demo you installed.
If you have a pro demo and you made the changes in Theme Panel, only some settings from the Theme Panel will apply to a Pro Prebuilt website, and you need to edit/add with tagDiv Composer the elements.
So, please provide more information in order to help you.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

We are sorry for this inconvenience!

Hello,

If you have a header template from Cloud Library you can edit with tagDiv Composer => https://www.screencast.com/t/8VzAXtBoNR

Thank you!

Hello,

Please let me know what prebuilt website do you have installed and what extra plugin you have activated.
Also, we have documentation where you can find more information.
Almost all of the settings that you want to do need to use tagDiv Composer.
Also, to be able to help you please provide more details and screenshots.

Thank you!

Hello,

Usually, that problem it is related to the CORS policy that are blocking the access, that should fix the problem, also I see that you have another problem https://www.screencast.com/t/6EpdZBQMela this problem can be solved using those guides:
– https://forum.tagdiv.com/topic/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co/
– https://stackoverflow.com/questions/25577981/font-from-origin-has-been-blocked-from-loading-by-cross-origin-resource-sharing
– https://webmasters.stackexchange.com/questions/71630/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co

Let me know the results!

Thank you!

Hello,

You can find the folder of the child theme in this path => Newspaper-tf\code\Newspaper-child also, this is a guide that can help you to create a child theme https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope this helps you!

Thank you!

Hello,

If the code needs to be set between head tags, this can be set in our theme in Theme Panel -> Analytics/Js Codes => https://i.imgur.com/CqAi7ZR.png

Hope this helps you!

Thank you!

Hello,

Please disable the SUCURI plugin and check after that.
As far as I know, this plugin does not work with our theme and functionality issues may occur.
Also, please check the whitelist of the Sucuri plugin, because this plugin blocks the request when you try to save the settings.

Thank you!