Hello,

You have a Pro Prebuilt Website, so you need to do all the changes with tagDiv Composer. Also, please let me know what you want to customize and you didn’t succeed.
Please provide some screenshots to be able to help you efficiently.

Thank you!

Hello,

I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Unfortunately, there is a big difference between version v7.8 to version 11.2.
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
This will seem like a new theme, as major changes have been made, for example now all the demos are created with our page builder, tagDiv Composer and are used templates from tagDiv Cloud Library.

Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

What demo did you install? A-Pro Prebuilt Website or a Standard Prebuilt Website?
If you have a pro prebuilt website then you need to use the tagDiv Composer https://www.youtube.com/watch?v=HXQQygkCCJo -> https://forum.tagdiv.com/header-manager/
If you have a standard prebuilt website then please make sure you have the tagDiv Standard Pack plugin installed and activated.
Also, you can find more tutorials on our channel on youtube => https://www.youtube.com/user/tagdiv which can help you to design
Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Thank you!

Hello,

I’m not sure I fully understand what the issue is. Can you provide more details about it?

Thank you!

Hi,

Seems you have the Mobile theme plugin activate
Usually, this problem is when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you don’t want to use the mobile theme plugin, you can deactivate the plugin.

Thank you!

Hello,

I saw you have the theme version, v9.8 in the last theme update v11 and v11.1 new implementations related to the social counter for Facebook and Instagram were made.
So, to display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961
If you want to make the update, I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ .

Let me know the results!

Thank you!

Hi,

Usually, this problem is caused by the cache plugin that you are using it doesn’t recognize mobile theme plugins. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

I think I inadvertently omitted a setting, that’s why the products didn’t appear.
Please check if you have set an offset on the block => https://i.imgur.com/MthDPQv.png please let the box empty.

Thank you!

Hello,

If you create a mobile page, please make sure you assign it like this https://www.screencast.com/t/lektAhyjd

Thank you!

Hello,

Please edit with tagDiv Composer, select the block and search after Excerpt https://i.imgur.com/UzJOEBY.png -> https://i.imgur.com/HO27dpg.png

Thank you!

Hello,

Unfortunately, we don’t have such a code, it must be implemented by a developer.

Thank you!

Hello,

I’m sorry for this inconvenience, we will try to help you and investigate the problem and find out what is the cause or what causes it.
Please contact us via email at contact@tagdiv.com, and include the link of this topic to can identify you, make a full backup to all files and database, and provide the wp-admin and cPanel access.
One of my colleagues will take a look at this problem too and let you know what can be done.

We are sorry for the inconvenience!

Thank you!

Hello,

If you want to use a mobile theme on the homepage, please check if you don’t disable the mobile theme for that page https://i.imgur.com/bjTcq2R.png

Thank you!

Hello,

Please make a full backup and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hi,

I just replied to you here https://forum.tagdiv.com/topic/how-to-install-woo-tags-template/
Please check it.

Thank you!

Hello,

If you want to set a template for the tag, you can use the woo archive template, the templates can be redesign it with tagDiv Composer https://i.imgur.com/nSbFeQc.png https://tagdiv.com/how-to-build-an-ecommerce-website-with-newspaper-theme/

Thank you!

Hello,

So I understand you use the mobile theme plugin?
In your situation, I would recommend using a mobile responsive version.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY (

Thank you!

Hello,

Please edit the footer template delete the code and add this code https://pastebin.com/efnE47Cu after save it and assign it on the page.

Thank you!

Hello @Bill Fleak,

If you want to have the effect only on the blocks on the homepage, then you need to add an extra class on the blocks https://i.imgur.com/eYJN3XZ.png and add the class in the custom code.

Thank you!

Hello,

I saw the block is block 18, so you can set the Border Color => https://i.imgur.com/QQELJFP.png

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

This guide sets out the standards that must be met https://yoast.com/how-to-use-headings-on-your-site/ the H1 tag should be used only for post/page title. If the title is missing it can be set on the logo.

Hope this help you!
Thank you!

Hello,

I understand you want to add the code in a post, right?
If you have a Single Post Template from Cloud Library, please make sure you add the code ad here https://i.imgur.com/0kDepJd.png -> https://www.youtube.com/watch?v=biTpVVlr8j8
if you have a standard template from the theme panel, then you need to add the code here => https://i.imgur.com/Uk0bBTF.png

Thank you!

Hello,

Please make sure the theme was installed correctly =>
-> https://forum.tagdiv.com/install-via-ftp/
-> https://forum.tagdiv.com/install-via-wordpress/
Also, please check the requirements and increase them https://forum.tagdiv.com/requirements-for-newspaper/ and follow all steps.
if these are correct there should be no problems.
Also, when the site is crashed you do not get an error message?

Thank you!

Hello,

You can hide the title => https://i.imgur.com/6Ma1T5P.png or you can change it from Theme Panel -> Translations -> Translations => https://i.imgur.com/vWzQNls.png

Thank you!

Hello,

Please provide a screenshot or a video to see the issue.
Also, this is an untested plugin with our theme.

Thank you!