Hello,

The fatal error is usually caused when you have an old version of WordPress.
Please update the WordPress to 5.7.1 and check to see if the problem is still persisting.
You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

Please do these steps
1. disable tagDiv Composer
2. delete tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Hello,

@kevinperry, I just checked your website and now the featured image displays => https://www.screencast.com/t/s9xJgQGf
Did you manage to solve the issue?

@Styleitaliano, The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

This tool will help you see which scheme you are using
https://search.google.com/structured-data/testing-tool
Our theme use schema.org this can be used when are not using an SEO plugin. If you use one is recommended to disable that option from the theme panel https://prnt.sc/y9fyj1

Thank you!

Hello, @Chris Baird,

You can try to use to optimize the images EWWW Image Optimizer plugin, also, you can try other plugins like Autoptimize.

Thank you!

Hello,

Please make sure you have the tagDiv Standard Pack plugin installed and active.

Thank you!

Hello, @willlevith,

Our developers created a fix for this issue here https://www.screencast.com/t/Y8bZNbYnyYC in this path => wp-content/plugins/td-cloud-library/includes/tdb_functions.php
Normally it shouldn’t be a problem, I made a notification for this to be verified, and if this happens to you it may be a more special situation and please give more details and screenshots to be able to recreate this problem.

Thank you!

Hello,

If you use a standard category template, then you can add modules after grid, like this https://www.screencast.com/t/VPNVHlnWRU -> https://www.screencast.com/t/i4uvrpgRbXI which will display the post from that category.
If you want to use Cloud category template, then you can add flex block or other block and you need to set the filter to “Category – Current category ” => https://www.screencast.com/t/i5SdReIpi

Hope this helps you!

Hello,

That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

To clear your database you can try a plugin => https://kinsta.com/blog/wordpress-database-plugin/
Regarding buffering, please make sure you don’t have a plugin conflict, also, maybe you have a security module that blocks this, as an object cache on the host.
Please verify the console for error when you try to save, usually, it displays a 403 or 404 error.

Thank you!

Hello,

You can have a different header template if you use a mobile page for pages and cloud templates, for this you need to have assigned a mobile page for pages, for example like this => https://www.screencast.com/t/lektAhyjd after edit the mobile page with tagDiv Composer and convert the header template that you have for that page => https://www.screencast.com/t/udKjGPpf0, also for post create a mobile template, and you need to do the same steps like for page => https://www.screencast.com/t/wYK81I8RQ6Ub

Hope this helps you!

Thank you!

Hello,

First, please make sure you don’t have a plugin conflict and please make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, this is a video that can help you https://www.youtube.com/watch?v=ezaaE2VP7V8

Thank you!

Hello,

Our theme doesn’t have this featured, this is made with a plugin => https://prnt.sc/12imqcv

Thank you!

Hello,

Please do a test using only tagDiv plugins on a staging website, because there is a possibility, to be a plugin conflict, and see if the problem persists.
If the problem persists please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

Please make sure you have Standard Pack installed and active, after that you will have the style 4 for posts.
Also, this is a video about single post template https://www.youtube.com/watch?v=I1R3j1QYod0

Hope this helps you!

Thank you!

Hello,

I just checked the website with PageSpeed Insights and seems you need to delete and add again the logo from the footer for the mobile version in Theme Panel -> Mobile Theme -> footer => https://www.screencast.com/t/TSxkvYmYkke3 and for desktop, you need to add again the logo from the footer and retina logo for header => https://www.screencast.com/t/duvfnjOzfU5u

Thank you!

Hello, @heitoradines,

Please make sure you add the image on the row on the footer => https://we.tl/t-5ZGaoxW2ky
Also, if the change will not apply please do a test using only tagDiv plugins and see if the problem persists.

Thank you!

Hello,

Can you send me a screenshot where you try to publish the page?
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again to disable the mobile theme.
Also, you can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to design.

Hope this helps you!

Thank you!

Hello,

This issue has been discussed already here: https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-50/

Let me know the results!

Thank you!

Hello,

To remove the sign in from mobile please go in Theme Panel -> Header -> Sign in/ Join ann disable the option => https://www.screencast.com/t/bRsMhYYu7V8

Hope this helps you!

Thank you!

Hello,

This is the code for animation when you open the mobile menu => https://i.imgur.com/rMsjELW.png and you can find the file in this path => wp-content/plugins/td-composer/mobile/style.css

Hope this helps you!

Thank you!

Hello,

If you want to delete an empty column you need to know that empty column are part of the row, and you can’t delete the column only the row that holds the column, this can be done with: using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.

Hope this helps you!

Thank you!

Hello, @sirms,

If the problem persists, then we need to take a look and see what happened there. Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access and credentials so we can investigate this issue. Also, paste a link to this topic so we can easily identify you.

Thank you!

Hello,

I checked the post several times at different times and I failed to catch when the problem occurs => https://www.screencast.com/t/VXws0kkJNa

Thank you!

Hello,

@María If you send an email, then my colleagues will reply to you as soon as possible.

@webjump Usually, this message appears when the page has been saved otherwise than that => https://www.screencast.com/t/u77Y71CA9
Also, if you have the same issue with text with title, first make sure you have the requirements like in our guide => https://forum.tagdiv.com/requirements-for-newspaper/
and you don’t have a plugin conflict.

Thank you!