HI

Please address us in English as don’t speak Spanish and is hard to understand your questions.
Make sure that you setup the widget according with our documentation: https://forum.tagdiv.com/weather-widget/ clear all caches then test the site again.
Let us know how it goes and if the problem persist please provide your site url so we can have a closer look.

Thanks!

Hi,

This happens because you try to access the theme’s index.php file directly and this is caused by the theme’s inability to locate the WordPress get_header() function as it dose not passed trough WordPress when the request is made and in that case the function doesn’t “exist”.
You can read more about this and also have a solution for this here: http://ardamis.com/2011/06/02/fix-for-php-fatal-error-get_header-in-wordpress/

Thanks!

Hi

Yes you can but it’s necessary a bit of code to achieve the desired result. First you need to add a custom css class for that item: http://screencast.com/t/T9PZDqNb Then you can use some css to set a different layout only for that item, here is an example: http://screencast.com/t/lwgeicOVuh

.colored-item{
background-color: green;
}

Hope this helps!
Thanks!

HI

Please make sure that you’re using V 4.1 of social counter plugin, this version is included in theme’s path, clear all caches then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

I’ve checked your site on Opera and works fine: http://screencast.com/t/l1L4uHiEZz6I Please note that Opera Mobile browser is not among tested browsers and we can’t guarantee that the theme will work fine with it. Our theme is tested and works fine on these browsers: http://screencast.com/t/WvTfwGjk1u

Thanks!

Hi

Please check this link for more details about how can you fix this issueȘ https://forum.tagdiv.com/topic/slow-loading-main-menu-after-update-v3-1/

Thanks!

HI

Glad we could help.
Thanks for your message!

Hi

Social Counter make a new request at Facebook once at every three hours but if you’re sing a cache plugin the time may be bigger. You can decrease that time by changing this value: http://screencast.com/t/B1HbWflr9i However is not recommended to set a very small value as Facebook may ban the requests.

Thanks!

HI

You can use this css to set a custom color on hover and make the link underlined: http://screencast.com/t/LcIa2AaGsbZ

.td-excerpt a:hover {
color: green;
text-decoration: underline!important;
}

Thanks!

Hi

Before making any changes in your site make sure you do a full backup to your current wp-install and the database also: https://codex.wordpress.org/WordPress_Backups

Make sure you do a clean install, please check our documentation for more details in this regard: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update Visual Composer at V 4.12 which is included in theme’s patch: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ During the update process deactivate all plugins, just to make sure that there is no conflict.
After the update is complete clear all caches, purge the cdn if you’re using then test the site and check how it works.

Let us know how it goes.
Thanks

Hi

I’ve checked your site and noticed that you’re using photon module from Jetpack plugin. This module i known for creating issues with our theme so try to deactivate it, clear all caches then test the site again. Also try to regenerate your thumbnails following this link: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

I’ve replied you via email!
Thanks!

Hi

You’re using in_category() function in your condition which is not correct. To check if a specific category page is displayed you need to use is_category(), please check my first reply from indicated thread.
The condition should look like this:

if (is_category('cat-name'){
echo do_shortcode(‘[td_block_ad_box spot_id=”custom_ad_3″]’);
}
else{
echo td_global_blocks::get_instance(‘td_block_ad_box’)->render(array(‘spot_id’ => ‘header’)); ?>
}

Thanks!

HI

Since V3 we added options which allows you to enable/disable meta info on module. You can disable them from theme panel > blocks settings: http://screencast.com/t/dgeyU7lOC
Also for any question please open a new thread on our forum.

Thanks!

Hi @darkstarmarina

Please make sure that you’re using V 3.1 of Newsmag theme, this version is available on themeforest, and V 4.12 of Visual Composer plugin which is included in theme’s path. For more details about the update process please check these links: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/

Let us know how it goes!
Thanks!

Hi

Thanks @Chris S for your help!

@Matija note that the theme can’t control ad’s content, it only render the ad code and disply the output, if there is any sent by ad provider. Also the theme is not tested with Revive Adserver ad system and we can’t guarantee that those ads will be properly displayed.

Thanks!

HI

I’ve checked your site and the theme display feature image for video posts: http://screencast.com/t/cVVHRhmib2 If you still have this issue try to deactivate all plugins except Visual Composer, deactivate the child theme clear all caches, purge the cdn if you’re using then test the site again.

Thanks!

HI

Please provide your site url so we can have a closer look and get back to you with a more accurate answer.
Thanks!

HI

The warning refers to another links, I assume that are the links from social sharing top. Try this css to increase the margin between the icons: http://screencast.com/t/lvtq2D9zP

#td-mobile-nav .td-social-icon-wrap {
margin: 20px 9px 7px 0px;
}

Thanks!

Hi

For the moment there is no alternative at this feature, the theme have its own slide block so you can try using that element instead.
Thanks!

HI

Since V3 we added options which allows you to enable/disable meta info on module. You can disable them from theme panel > blocks settings: http://screencast.com/t/dgeyU7lOC
Thanks!

Hi

Try to replace the previews code whith this one, it should target only the post’s title:

@media(max-width: 768px){
.single header .entry-title {
font-size: 20px!important;
}
}

Thanks!

HI

You need to regenerate your thumbnails becasue Newspaper 7 use different sizes for images then V4. Please follow this guide and regenerate the thumbs: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Theme’s layout has been changed and the style for footer is different now. You ca set the background color from theme panel: http://screencast.com/t/JTxIQsXM7SH Also the widgets from footer can be set under Appearance: http://screencast.com/t/685PYiqf

Hope this helps!
Thanks!

Hi

Usually this issue is caused by cache or cdn. Please make sure that you update the theme according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ also try to deactivate all plugins except Visual; Composer, clear all caches, purge cdn files if you’re using then test the site again.
Note that we didn’t W3 Total Cache with the theme and we can’t guarantee that it will work fine. As a cache plugin we recommend WP Super Cache with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Hope this helps!
Thanks!

HI

I am not very sure what you mean so please provide more specific details about what you’re trying to do, also a screen pointing the desired result would help, so we can inspect this closer and get back to you with a more accurate answer.
Meanwhile please check our documentation for more details about how to setup the menus and the homepage: https://forum.tagdiv.com/main-menu/ – https://forum.tagdiv.com/mega-menu/ – https://forum.tagdiv.com/block-settings-tutorial/ – https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
Also you may find useful our videos from youtube: https://www.youtube.com/watch?v=28wpIeHRcnI&list=PL6CsDkMaejhqHDywTTazZ-qpBzB8kFSfT

Thanks!