Hello!

It’s too late now to make a backup. You should have the backup before changing the prebuilt templates. Here is the guide: https://forum.tagdiv.com/import-export-theme-settings/
We recommend using an automatic backup plugin like UpdraftPLus. If you prefer doing the backup manually, you can follow the WordPress guide: https://developer.wordpress.org/advanced-administration/security/backup/

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hello!

1. Yes. Please try to add also the button “Clear all filters”. If you select a category first, then the recognitions won’t show anymore.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @Takara !

It’s a warning. We will investigate and correct it. Let the current PHP version remain until we fix this.

Thank you for understanding!

Hello!

Only if you have a backup or a copy of your theme panel settings.

Thank you!

Hello!

Can you see them in the tagdiv Composer? If yes, then there could be a plugin conflict(deactivate the extra plugins one by one to see which one created the issue there). Clear the cache and try again. Re-check the settings: https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Hello @Arturo !

I’ve checked on my end, and the links are in the source code. Also, in that demo, If you right-click on the post link and inspect, then you can see the link there. I’m not sure why Google can’t see it. Please try to reindex your website and try again.
Change the way the mega menu looks. You can add a page mega menu there: https://forum.tagdiv.com/page-menu/

I hope that helps you!

Thank you!

Hello!

This demo uses the Montserrat, Noto Serif TC, and Verdana font styles.
I recommend using fewer font styles.

Thank you!

Hello!

If you use cloud templates, then there are some settings in the tagdiv Composer.

Thank you!

Hello!

You can install any demo without content. If you install the demo with content, then, of course, it will replace all your content and design as well. If you install a demo without content, then it will replace the previous design.
You can return the previous design only if you have a backup or you can import only some sections or templates of your current-designed pages from those demos. The template’s manager is in Cloud Templates. You can preview the demos here: https://demo.tagdiv.com/select_demo/newspaper-prebuilt-websites/.

Thank you!

Hello!

That’s strange! We will investigate this issue on all our demos.
Make sure you use the latest update of the theme and plugins.
If you do not use default templates and styles, then you can deactivate the Standard Pack plugin.
Read this useful guide: https://forum.tagdiv.com/what-is-ajax-preloading/
Please note that page speed or optimization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello!

It could be a caching issue when you are logged. Please check also in an incognito window.

Thank you!

Hello!

It could be from the shadow effect. Please deactivate and check again.

Thank you!

Hello!

I can’t access your links because it says 403 Forbidden.
Please check the “Multi” option for the first item there in the tagdiv Composer settings and try again.
I’ve tested the flex loop filters with the flex loop shortcode too in the latest update of the theme, and it is working well. 
1. The option “Hide empty terms” will hide the items or categories without posts.
2. It should work well. Try with the slug “category” and check if it is working too on your end.
3. It is working well on the latest update of the theme.
So, the issue is on your end. Please deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Hello @naushad!

You can use a license key for one single product(website). For the other domains/sub-domains, please consider buying another license key. There are two places for a license: one can be used for staging, and the other is for the live version of your product/sub-domain/website. If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello!

You can use a license key for one single product(website). For the other domains/sub-domains, please consider buying another license key. There are two places for a license: one can be used for staging, and the other is for the live version of your product/sub-domain/website. If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
If you use it on subdomains that are a part of your product or wp multisite, you could use the same key.
Check this thread for example: https://forum.tagdiv.com/topic/sub-domains-installation/

Thank you!

Hello!

I can see that you use mobile theme plugin.
We have 3 options available for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.

Thank you!

Hello!

We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic in order to identify you
– provide more information about your issue (screenshots or video)

Thank you!

Hello @Arturo !

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly is the issue there, what exactly you need to achieve and your website link.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello!

You’re welcome! The main idea is to keep your columns aligned horizontally on mobile because the sticky column won’t work anymore.

Thank you!

Hello!

You need to install and activate also the Newsletter plugin from Newspaper -> Plugins.

Thank you!

Hello!

We’ve found the bug. The column on mobile should be aligned horizontally, and we disabled that option, but we forgot about the column. I’m sorry for this inconvenience, because I’ve just checked and discussed with our team.

Thank you for understanding!

Hello!

It could be a conflict that’s why they are not opening.
Here you can remove/set a picture for mobile menu background: https://www.screencast.com/t/x3Xrln2b88x
And the background color here: https://www.screencast.com/t/PbU3hQpDqHh
The opacity of the mobile modal can be changed from Theme panel -> Background -> Mobile menu/search background: https://www.screencast.com/t/hcRoHastuO -> https://www.screencast.com/t/SQapAaaiLRwY
You can also use a modal popup for mobile menu and create your own design into a separate page that display into a modal: https://forum.tagdiv.com/modal-popup/

Thank you!

Hello!

Add a row and split it in 2 parts, not an inner row. Then you can make the column sticky in the mobile viewport.

Thank you!

Hello!

Deactivate the cache plugin that you use and check again to see if the problem is still there.
We have 3 options available for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.

Thank you!

Hello!

You can use a partial locker: https://forum.tagdiv.com/lockers/
Other features are not available at the moment. I will add them to our improvement list!

Thank you for understanding!