Hello Chris!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Thank you!

Hello Renato!

Do you see it when you edit the page with the TagDiv Composer?

Thank you!

Hello Renato!

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Make sure you do not use Mobile theme plugin, if you use the mobile option 1 or 2.

Thank you!

Hello!

You can disable it and delete the element from the TagDiv Composer.

Thank you!

Hello!

If you assign them to the post template, you can have a different header and footer for each post.
Edit a post template with the TagDiv Composer, click on Website Manager, and select the right header and footer (do not select global).

Thank you!

Hello Chris!

We can take a look at this and investigate why it is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello Ken!

I will reply via email then. Let’s continue the discussion there!

Thank you!

Hello!

Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello!

In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello @denya !

We can take a look at the problems you have and help you solve them.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

You can control its size: https://prnt.sc/uftisU9Cs9tK
I hope that helps you!

Thank you!

Hello!

You can align it from here: https://prnt.sc/JpbOtk4AXkEI

Thank you!

Hello @gabrielbotezatu!

If a post has only one primary category and no other category selected while you edit the post with Gutenberg, then it shouldn’t display if you filter another category.

Thank you!

Hello @Rosemarie !

Edit the homepage with the TagDiv Composer, click on the logo and check the settings: https://prnt.sc/gIgclg5HnM6p

Thank you!

Hello @marvinschaap !

Normally, the plugins should remain installed and active. Our plugins are not set up to deactivate themselves. Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away.

Thank you!

Hello Daniel!

I’m sorry, but we cannot provide support for untested plugins.

Thank you for understanding!

Hello Peter!

This is achievable by using the custom flex block X. Documentation about it here: https://forum.tagdiv.com/edit-modules-flex-block-x/

Thank you!

Hello Daniel!

If you added the ad code in the TagDiv Composer, then the mobile layout will override the cloud template and display its layout. So, the ads won’t work in the mobile viewport.
If you use an extra plugin, then there could be a plugin conflict between them.

Thank you!

Hello @Peter_86 !

Please provide a screenshot and direct me to the icon you require and its location. 

Thank you!

Hello @pistacio !

Try to use the revolution slider: https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/ -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Thank you!

Hello Chris!

We will take in consideration your query.

Thank you for your feedback!

Hello Daniel!

As I said, you should add the ads in Newspaper -> Theme Panel -> Mobile theme -> Mobile ads. There, you have the fields for the article ads too. Otherwise, they do not display in the mobile theme layout.

Thank you!

Hello @igor88 !

If you mean for testing, then you can use it without any problems. Also, you can reset the license key from every website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello Daniel!

Unfortunately, we do not have settings in order to customize the ads in the Mobile theme.

Thank you!

Hello!

It could be a problem with the caching tools that you use. Uninstall all the extra plugins that are not tested with our theme and delete all the cache from your browser too. Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
We can take a look at the problems you have and help you solve them.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!