Hello Mauri!

Please make sure you have the Cloud Library plugin installed and active in the Newspaper -> Plugins.

Let me know the results!

Thank you!

Hello Kim!

Use the element called “Title” from the TagDiv Composer and apply these settings: https://prnt.sc/LMMX5-hsUpCN

Thank you!

Hello @davinity12!

Please provide a video with this issue, so I can understand and try to help you.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @icedogg420!

Actually, that on/off toggle is not for hiding elements. If you hover over that toggle, you can see more info about it: https://prnt.sc/u9J5LU04xkXn
If you want to hide an element, then there is an option in the CSS tab : https://prnt.sc/a694nQat_PFR
Or, if you want to hide that element only in the mobile viewport, then let it “show” in the desktop viewport and hide it only in the mobile viewport: https://prnt.sc/J0iRM2ezOMQ7

Thank you!

Hello @zenka!

Social media icons can be disabled/enabled by filling the fields Newspaper -> Theme panel -> Social Networks with the unique URL.

Thank you!

Hello @raketenaffiliate!

Check this guide: https://forum.tagdiv.com/font-customization/

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB; there you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

You can choose to use whichever one is more affordable and useful for you.

For the option 1 and 2, you need to deactivate the Mobile Theme plugin.

If you use the Mobile Theme plugin, then there are some settings in order to customize it in the theme panel -> mobile theme. Note that you can not customize this plugin’s layout with the TagDiv Composer.

Hope that helps you!

Thank you!

Hello @Bamsfoldigital !

Please cut the image logo and upload it again or choose a smaller size because there is a white background in your logo image.

Thank you!

Hello @Bamsfoldigital !

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/featured-image-not-showing-in-whatsapp-share/

Thank you!

Hello @catalingeangos!

Yes, please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

We will take a look and let you know what can be done there!

Thank you!

Hello @romi!

Please make sure you have the Standard Pack plugin installed and activated. Although, I recommend you to use the new flex blocks because they can be customized as you like.

Thank you!

Hello!

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB; there you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

You can choose to use whichever one is more affordable and useful for you.

For the option 1 and 2, you need to deactivate the Mobile Theme plugin.

Thank you!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and see if the problem goes away.

Thank you!

Hello @serene!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

We will take a look and let you know what can be done there!

Thank you!

Hello Marcel!

You can request a refund here: https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.

Thank you!

Hello @xhylyx1nr!

You need to be sure that you use only one cache plugins (the recommended one) and not any other caching tools(could be provided by host).

Thank you!

Hello @christopherkevil8838!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

We will take a look and let you know what can be done there!

Thank you!

Hello!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key
Our team will verify and try to help you!

Thank you!

Hello @LiukGo!

Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it. Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer

Let me know the results!

Thank you!

Hello Oliver!

Strange. Please contact us via email at contact@tagdiv.com, provide a wp-admin access, a link to this topic in order to identify you and we can investigate this issue there and let you know what can be done.

Thank you!

Hello Felipe!

This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/

Hope that helps you!

Thank you!

Hello!

I’m sorry, but this site can’t be reached.
Please provide more information about what exactly you need to achieve and your issue, including screenshots or a video, and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @raketenaffiliate!

Unfortunately, we didn’t test any plugin that could achieve this with our theme. 
A workaround here is to adjust the design with some CSS code.

Thank you!

Hello Mauri!

Please provide some screenshots with what exactly you’re looking for and more information about your issue.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello Mark!

Please correct the code: 

.td-post-content a, .td-post-content blockquote a {
text-decoration: underline dotted!important;
text-decoration-color: red !important;
color: black!important;}


Let me know the results!

Thank you!

Hello @dimitrisv!

My recommendation for you is to use only one cache plugin and no other caching tools.

Thank you!