Hello!

By default, the editor has this right. Please make sure you do not use some extra plugin which can interfere and change the rules.

Thank you!

Hello!

In order to avoid misunderstandings, please provide more information about what exactly you need to achieve or what the issue is, screenshots or a video.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Ok, after creating the menu there, you need to edit your homepage with the TagDiv Composer. There you should add the mobile menu: https://prnt.sc/C9fLM9rklQmC and choose the menu you need to display there.

Thank you!

Hello!

1. Make sure it is not a SVG logo there: https://www.screencast.com/t/IcJ3yTJMx2

2. If you use a cloud template, then click the row and check in the CSS tab, you can see the background there and you can change it.

3. Did you run the wizard?

Yes, it’s possible via email at contact@tagdiv.com.

Thank you!

Hello!

I’m sure that these files are not from the theme. Maybe you use some plugins and cache plugins which can be the problem, please re-check.

Thank you!

Hello Lisa!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and try to help you as soon as possible!

Thank you!

Hello!

Try to disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results.

Thank you!

Hello Alex!

By editing a page with TagDiv Composer you could delete elements but also the row called “Empty column”.
You could try to delete it like this: select the row, press the button delete from your keyboard, then with your mouse select “YES”.
Also you have another option too, check this: https://www.screencast.com/t/pxuOzYIIpcG

Thank you!

Hello Alex!

Let the offset field empty with no space, no value and see the results: https://www.screencast.com/t/peVbVmUDE. For more information about offset feature, please check this tutorial: https://forum.tagdiv.com/offset-feature/.
You can’t add content, but you can set up an excerpt: https://forum.tagdiv.com/excerpts-introduction/

Thank you!

Hello Marta!

This important rule it is used to be sure that the CSS changes you made are applied correctly. We did not tested this plugin with our theme at the moment.

Thank you for understanding!

Hello!

If you want to modify the loop from that category, then the file for this shortcode can be seen in td-cloud-library/modules/tdb_module_loop.php

Hope that helps you!

Thank you!

Hello!

I just provided a solution above about sending a screenshot/video.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello!

We will take in consideration your query for the future.

Thank you for understanding!

Hello!

While your database is not affected, you shouldn’t lose anything. You can create a full backup, just to be sure.

Thank you!

Hello!

This issue has been already discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
Check this guide too: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make sure you do not have in the .htaccess file some lines with “Deny all”!
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Can you provide more information, screenshots about your issue?

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Unfortunately, we do not have implemented this feature in our theme and there is not a known tested plugin with our theme at the moment. You will have to test and see what plugin will fit.

Thank you for understanding!

Hello!

All the settings for the big grid flex 5 are in the TagDiv Composer: https://forum.tagdiv.com/big-grid-flex-settings/

Thank you!

Hello!

You should activate this option from the Website Manager: https://prnt.sc/49rLnVA2z5QJ

Thank you!

Hello!

Unfortunately, we do not have any guide at the moment.
Also, we have a RTL demo which can help you to achieve what you need. More demos will appear in the next updates.

Thank you for understanding!

Hello!

Which kind of slide do you use? Try to disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results.
For the page speed, I can recommend you some solutions in order to increase the score.
Our developers are working a lot to improve the page speed in every update.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.xtechkr.com/optimize-newspaper-theme/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for your feedback!

Hello!

Please edit the homepage with the TagDiv Composer, access Website Manager and check if the header and footer are there and it is not selected “No footer”. Check in the Dashboard -> Cloud Templates and see if you have the footer template. If not, then please install a footer template from the Cloud Library or build it from scratch by uploading a blank template.

Thank you!

Hello @mverminski!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello!

If you want to use this style on every article from your website, then you need to set this style here: https://prnt.sc/sE0y_sx29cQT

Thank you!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!