Hello!

Please provide more information about your issues, screenshots or a video, and your website link, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

I will pass this thread to our developers to take a look and investigate this issue.
Hope we can improve it more!

Thank you for understanding!

Hello!

1. Yes, if you are not logged, then you need to login, that’s why it will automatically redirects you there. You can not subscribe without an account.

2. The exclusive option will display only when the content will be locked. What do you mean “blocked” ?

3. Please provide more information about what you mean and your website link.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello Lisa!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you!

Hello Ian!

I can see that you have the same menu in the mobile too. That menu from mobile you can change it while you edit the homepage with the TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB, on the menu, select a menu from the dropdown list and the new menu will display.

Thank you!

Hello!

Please read all about AMP here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Also, you can not customize AMP so much, because it comes with its own design: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
There are some settings in the Theme panel -> Mobile Theme and Dashboard -> AMP only.
You can not add a shortcode as in the TagDiv Composer. Please note that you can’t customize the AMP pages with the TagDiv Composer.

Thank you!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check this guide too: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

The user can not delete the subscription from his account. If a user has opted to subscribe to one of your leads list with their email, then instead of the subscription form, an unsubscribe button will appear.
For the paid subscriptions, the user doesn’t have this option, only the administrators can cancel their subscription.

It will end automatically and the user has to manually pay again for the subscription.

Thank you!

Hello!

You have to use a parent category if you want to have sub-categories. Also, please make sure that the Menu Item used as Mega Menu is in the root of the Menu and doesn’t have sub-menus inside. You can not order the sub-categories in the mega menu.

Thank you!

Hello Ian!

Please provide the website link to see which menu and template you use, so I can help you efficiently.

Thank you!

Hello!

You can find the setting in the Style tab of the element: https://prnt.sc/EoqTL8nQghxp

Thank you!

Hello Sizwe!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look, investigate the issue and try to help you as soon as possible!

Thank you!

Hello!

A workaround there could be only to modify the ID of the category in the database when you add it again.

Thank you!

Hello!

I’m glad that I could help you!

Have a wonderful day!

Hello!

I’m glad that I could help you!

Have a wonderful day!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello Ian!

In order to avoid misunderstandings, please provide more information about what exactly you need to achieve or what the issue is, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Check our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Hello!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello!

Please check this topic: https://forum.tagdiv.com/topic/mobile-menu-modal-issue-no-content/
If you mean anything else, then please provide more information about what you’re trying to achieve.

Thank you!

Hello!

When you install Mobile Theme plugin, your pages will be overwritten by the plugin.
We have 3 options of mobile versions that you can use:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there or adjust them to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use which one is more affordable and useful for you.

Note: If you want to use version 1 or 2, then you need to deactivate the Mobile theme plugin and see the results.

Thank you!

Hello!

Check this topic: https://forum.tagdiv.com/topic/what-cloud-template-can-i-use-to-create-the-same-header-as-on-my-site/

Hope that helps you!

Thank you!

Hello!

In order to see that button, you need to use a cloud template which is compatible with the TagDiv Composer.

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Hello!

Please check this topic: https://forum.tagdiv.com/topic/social-sharing-6/

Hope that helps you!

Thank you!

Hello!

You’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!