Hello @yazz!

This issue has been discussed already here: https://forum.tagdiv.com/topic/instagram-footer-section-donshow-image/
Check the documentation also here: https://forum.tagdiv.com/instagram-widget/
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache from your browser and try again.
If the problem is still there, then please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Hello @honlim!

Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Of course you can continue using our theme, but we recommend some settings in order to have the theme well configured.

Thank you!

Hello @cham!

This issue about DOM Size has been already discussed here, please check: https://forum.tagdiv.com/topic/can-you-help-reduce-excessive-dom-size/
You need to take into account many factors:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors.
Our developers are working a lot to improve the page speed in every update.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

Hello @dano1066!

We will take in consideration your query for the future updates.

Thank you for understanding!

Hello @YK-4!

I do not understand exactly the issue you have. Please provide more information, screenshots with what you mean, so I can help you efficiently.

Thank you!

Hello @gtaaaa!

Please contact your host provider, let them know about this issue and maybe your hosting provider can provide some advice as well.

Let me know the results.

Thank you!

Hello @sglazer93!

In order to avoid misunderstandings, please provide more information about the issue or what you need to achieve, screenshots or a video and your website link.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @trademodo!

We have a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Check some other possible factors which can interfere there: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

If the problems are still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Did you solve your issue? If not, we can help you as well. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello Raf!

This issue about ajax calls has been discussed already here, please check: https://forum.tagdiv.com/topic/content-preloading-admin-ajax-php/

Thank you!

Hello @tw144!

In order to avoid misunderstandings, please provide more information about the issue or a video.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @tw144!

Try to add this CSS code in Newspaper -> Theme panel -> Custom code -> Custom CSS:

.woocommerce a.added_to_cart { padding-left: 10px;}


Thank you!

Hello!

We don’t want to force you to use our plugins.
Unfortunately, Memberpress plugin has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.

Thank you for understanding!

Hello!

We don’t want to force you to use our plugins.
Unfortunately, Memberpress plugin has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.

Thank you for understanding!

Hello @stringbenderb5!

You should select the element and not the row to see the options to change the font there, so if you set up the font on every viewport(lower size) for every element, then it will look better on every viewport.

Access the mobile viewport there and set from 25 to 0, so the padding will be removed from mobile. Just select the value and set it 0 as here: https://www.screencast.com/t/ghaoAsDssb
Let me know the results.

Thank you!

Hello @meremobil!

Please provide more information about the issue, screenshots or a video, so I can check this issue too.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @sgupta!

The issue with the bounce rate has been discussed already here, please check: https://forum.tagdiv.com/topic/high-bounce-rate-after-back-up/
Yes, we are thinking for an update, but it’s still on testing. We will take in consideration your query.

Thank you for understanding!

Hello @jose!

I just showed you how you can achieve an element with the features over image and the border radius on image. Of course you can achieve something like that, but it will require some time to arrange them how is in your screenshot, but is not impossible. You need to set up the image sizes and some settings regarding to the rows and columns.
Unfortunately, we do not have an element already set up exactly like in your screenshot.

Thank you for understanding!

Hello!

Please provide more information about the issue, screenshots or a video.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @burakcihan!

We will investigate this situation and we hope to release a solution in the next updates.

Thank you for understanding!

Hello @tw144!

Please provide a link from your website where this issue is, so I can check this problem.

Thank you!

Hello @bstathis!

Unfortunately, we do not have these features in our theme.

Thank you!

Hello @muktipolice!

Please verify if you did not add the content in the header zone and not in the content zone: https://www.screencast.com/t/LyeSCLfep
So, if you delete the text from a page, it will delete on any page from your website which has that header. Please re-check and see the results!

Thank you!

Hello @nhowarth!

We can take a look for this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @Rahnuma1915!

There is not only a file. It was made like this from js. Unfortunately, all javascript files from our theme get combined into a bigger, minified javascript file which gets delivered to the client and original files get removed from the package. So, even though you edit the original files, they will not get recompiled at all and so the changes will not take effect to your website.

For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!