Hello!

Please provide more information about your issue, screenshots and your website link in order to help you efficiently.

Thank you!

Hello!

Please check this guide and take a look how to improve your page speed by preloading the theme fonts: https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/#preload-newspaper-theme-fonts
In order to delete permanently a font from the theme, you should remove from the code the line which loads it and then the actual files of the font.

Hope that helps you!

Thank you!

Hello!

I’ve checked your website and it seems to be alright: https://www.screencast.com/t/FaNWJZeakI
Do you have any other issue?

Thank you!

Hello!

This is not from our theme. Please update the PHP version of your website: https://stackoverflow.com/questions/63532111/deprecated-directive-allow-url-include-is-deprecated-in-unknown-on-line-0

Thank you!

Hello!

We recommend to set it as Auto, because it depends on where you want to place that ad, please check the guide: https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hello!

We recommend to set it as Auto, because it depends on where you want to place that ad, please check the guide: https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hello!

Please make sure that you have enabled the proper thumbs with these sizes in order to show the featured images properly, check this: https://www.screencast.com/t/N18dR3qZrh
After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Check these guides, maybe it could help you:
– https://developers.google.com/web/tools/lighthouse/
– https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html
– https://web.dev/lighthouse-whats-new-6.0/

Thank you!

Hello!

You should check the row of the element and all settings(CSS tab also) and for sure you can find where to delete a color or a background image from that logo. Let me know which template you installed and I can help you.
In order to see your cloud templates, you need to access Dashboard -> Cloud templates. There you can delete them also, but I recommend only to assign another template without deleting everything.

Thank you!

Hello Thomas!

Please follow this video in order to achieve what you need: https://www.youtube.com/watch?v=VVQsHfp73c0

Hope that helps you!

Thank you!

Hello!

Please make sure you have the latest update of the theme and plugins also.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

If you sent an email, then someone will take a look and reply to you as soon as possible.
Please be patient and continue the discussion via email.

Thank you for understanding!

Hello!

I just replied to your email, please check and let’s continue the discussion there to solve the issue efficiently.

Thank you!

Hello!

Please assign a cloud/Pro template for header too in order to edit with TagDiv Composer.
Your header template is a default one and not a cloud one. So, you can import a cloud template and customize it with TagDiv Composer, please check our tutorials here: https://forum.tagdiv.com/tagdiv-composer-tutorial/ ; https://www.youtube.com/watch?v=6m8-EebnfM0

Thank you!

Hello!

When you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results.

Thank you!

Hello!

Did you solve your issue? What did you tried for solving this? Where you test your website, you can find some help regarding to every issue for page speed.

Thank you!

Hello!

Please check our documentation here: https://forum.tagdiv.com/adding-multiple-authors-articles/

Hope that helps you!

Thank you!

Hello Helvecio!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Hello!

It depends which option you use, because we have 3:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

The fastest solution for mobile is the 3rd one the Mobile Theme plugin. This one it has its own design, so it can be sure you have the optimal number of designed elements(basic ones) on the pages and also, you can optimize it to improve your speed. The fewer elements you have on the page, the smaller in size the page is and the CSS is smaller too.
Unfortunately, there is no button to hit and your page speed is very high. You need to try to optimize your website too and choose the fastest solution which suits you the best.

Thank you!

Hello!

Please make sure you use the Single Post Featured Image and not the Single Post Featured Image, check the video: https://www.screencast.com/t/wFhZdoZYym6

The differences between BG featured image and single post featured image:
– the description (capture) will not appear in BG
– the image size you can set only in BG, so in a single post featured image will take the image in original sizes
– more options for styling in a single post featured image than BG

Thank you!

Hello!

I can not see this fact happening on your search page.
Did you solve your issue? If not, then please provide a screenshot with the issue, so I can check also.

Thank you!

Hello!

Please be patient because the support is a bit crowded at the moment.
We try to answer as soon as possible.
We are sorry for the inconvenience!

Thank you for understanding!

Hello!

Please be patient because the support is a bit crowded at the moment.
We try to answer as soon as possible.
We are sorry for the inconvenience!

Thank you for understanding!

Hello!

Please make sure you have the latest update of the theme and plugins( 11.2 ), re-insert the counter in Composer on a post and see the results.
If the problem occurs, check for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello!

AMP is faster and works better only with the Mobile Theme plugin. The design is looking pretty similar as our plugin. Install AMP and Mobile Theme, then just navigate the website on your mobile phone because the design will apply automatically. For more information, you can check our documentation:
– https://forum.tagdiv.com/the-mobile-theme/
– https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Hello!

Yes, when you use a cloud/PRO template, then the rules and settings from TagDiv Composer will have priority. So, when you edit a page with TagDiv Composer, you can select for each element the font you want. There is no global setting, only to give the opportunity to modify every element differently.

Thank you!