Hello!

Please load the image in Media Library exactly how you want to display there (same size).
That element takes the picture how you upload it.

Thank you!

Hello!

Please provide a screenshot with the settings you made to display the ads in homepage.
Install and activate the Social Counter plugin because I saw a code there on your homepage.

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Please make sure that all your plugins and the theme are up to date.
Check if you have the Standard Pack plugin installed and active.

Thank you!

Hello!

This option is not available in our theme at the moment. In order to achieve this, you need to modify the files of the theme. If you really want this option, then you can contact our custom work team here: https://tagdiv.com/premium-customization-services/ and they will implement for you this feature in your theme if it is possible. Yes, you should pay an extra tax for this.

Thank you for understanding!

Hello!

Please note that customization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for understanding!

Hello!

Unfortunately, you can not have just only one menu and not 2 different menus.

Thank you!

Hello!

From what I know they will provide you a html code, and you can add that in your website in our theme by using the element called “RAW HTML”.
Edit the page with TagDiv Composer, search about this element and you can add the code there. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello!

There should be no issue. I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello!

I’ve checked your website and is looking like this: https://www.screencast.com/t/oIbNdu9timUb

Please make sure you have the latest update(11.2) of the theme and plugins are installed, active and up to date:

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello!

Unfortunately, you can not change the order of the elements in that shortcode.

Thank you for understanding!

Hello!

Please provide your website link in order to help you.

Thank you!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/

Thank you!

Hello!

Please edit the search page with TagDiv Composer and check if there is set up an offset in the Post Loop element. Let the offset field empty with no space, no value and see the results.

Thank you!

Hello!

I think you mean this: https://www.screencast.com/t/mQW6rICbUQ
This is on a cloud post template, in the content.

Thank you!

Hello!

Unfortunately, you can not customize the way is looking this element from settings(change the position of the modules,etc), that’s why we have a lot of types of elements.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

We are sorry for the inconvenience!

Thank you for understanding!

Hello!

You can choose to set the values auto and see the results. Also, you can set it individually for desktop, tablet, phone, etc. Did you tried with lower or bigger values for width and height?

If no changes are applying, then please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

Unfortunately, this feature is only for categories and not for the product categories, but we will take in consideration your query.

Thank you!

Hello!

I can see that your images are in full sizes as in our documentation: https://forum.tagdiv.com/gallery-2/
Also, it depends how big your screen is.

Thank you!

Hello!

I’ve checked your website and it fits there now: https://www.screencast.com/t/hM4KBxVusSZ

Thank you!

Hello Fabrizio!

Please use “Single Post Featured Image”.
The differences between BG featured image and single post featured image:
– the description (capture) will not appear in BG
– the image size you can set only in BG, so in a single post featured image will take the image in original sizes
– more options for styling in a single post featured image than BG

Thank you!

Hello!

This issue is due to WordPress. Please check this article: https://kinsta.com/knowledgebase/wordpress-updating-failed/

Hope that helps you!

Thank you!

Hello!

I’m glad that I could help you.

Thank you for the feedback!

Hello!

The template is the same for all your posts because it’s set as global template. If you change something on a post, then will be the same for all your posts. Edit the post with TagDiv Composer and you can edit the sidebars.

Thank you!

Hello!

The website can’t be reached.
First of all, please make sure that the plugins and the theme are up to date. Also, check if the required plugins are installed and active.
If you use default templates, please install Standard Pack plugin.

Let me know the results!

Thank you!

Hello!

For cloud templates, you should add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS or you can use the element called “Ad box” from TagDiv Composer and there you need to add the ads.

Thank you!