Hello!

You can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello!

Ok. I will check and we will reply to you as soon as possible.

We are sorry for this inconvenience!

Thank you!

Hello!

Please provide more information, screenshots with your settings and your website link in order to help you.
Or, make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue.

Thank you!

Hello!

Yes, we change the rule for the forum only to help as many clients as possible. But, on the email the rule remains available.

Thank you!

Hello!

I’ve checked your website and is writing that your website is down.
Please check and solve this issue first.

Thank you!

Hello!

Please check this documentation and give it a try: https://forum.tagdiv.com/font-customization/

Hope that helps you!

Thank you!

Hello!

Please follow the documentation: https://forum.tagdiv.com/import-export-theme-settings/ ; make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; and you have the Standard Pack plugin installed and active.

Note: When you try to restore a backup from Theme panel -> Import/Export, please do not press “Reset”.

Thank you!

Hello!

Unfortunately, there is no feature like that, but we will take in consideration your query.

Thank you!

Hello!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and cpanel access, so we can investigate more into this issue and let you know what can be done.

Thank you!

Hello!

Our developers are working a lot to improve the page speed in every update.
So, please make sure you use the latest update of the theme and plugins because it may help you for your page speed. First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
– https://developers.google.com/speed/docs/insights/v5/about
– https://forum.tagdiv.com/topic/adminpanel-slow-td-composer-query-string/

Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello!

Here is an article about how to fix this problem: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please provide some screenshots with the settings for the news ticker.

Thank you!

Hello!

First of all, please make sure that the plugins and the theme are up to date. Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

You should write here this title: https://www.screencast.com/t/Vlpgu4y3Mkyh ; also check the color of the text(title) to be a different color than black or the toggle’s color.

If these not help, then make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

This is a flex block 1 element and you need to edit every category with TagDiv Composer and change the filter: Current category in order to display the posts from the current category. If you want to delete this element, you should duplicate the template and make the changes. If you have the same template for all your pages, then this flex block will appear on every page.

Thank you!

Hello!

If you have the Mobile theme plugin installed and active, then you can display ads, you should add the ads in Newspaper -> Theme panel -> Mobile Theme -> Mobile ads in order to display on that mobile layout.
If you have also AMP, then you have an option for the AMP ads also.

Thank you!

Hello!

Please try to add also this code and it should work:

.td_woo_product_module .read-more{ width: 100%!important;}


Let me know the results!

Thank you!

Hello Ramon!

The date can be displayed in a time ago format (for 7 days). If there is more than 7 days, then this time ago can’t be displayed.

Thank you!

Hello!

Please edit the page normally and change the setting for the page into Template: Default template because I think you have there the setting: Pagebuilder + Latest articles + Pagination and these are not editable by TagDiv Composer plugin.

Let me know the results!

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

If this not help, then make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

The tags should display well. Please make sure you have the theme and plugins up to date.
Please provide more information, screenshots and your website link in order to help you.
Or, make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue.

Thank you!

Hello!

I don’t understand what you need there because the pages are the same.
Did you solve your issue?
Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Thank you!

Hello!

Unfortunately, there are no settings to move that.

We are sorry for the inconvenience!

Hello!

In some posts you have an image, which appear also in the mega menu while scrolling.
But, in most cases, the image is not appearing in the Single post view and also in the mega menu: https://www.screencast.com/t/MTumjEu6
Please try to add again the image and see if it’s displaying well.
In fact, I can see an error on your website: https://www.screencast.com/t/P7GqADkv
Here is an article about how to fix this problem: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Hello!

If you have the Mobile theme plugin installed and active, then you can display ads, you should add the ads in Newspaper -> Theme panel -> Mobile Theme -> Mobile ads in order to display on that mobile layout.

Hope that helps you!

Thank you!

Hello!

We recommend a full backup before any update. Normally, all the changes are not lost.
Also, I recommend to update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello!

I can see that you have there a top padding: 77px. From what I can observe, you have a responsive version of your website which is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there. Click on that element and you can find in the CSS tab that padding. Delete it and it should display well.

Thank you!