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Bettina
tagDiv Staff

Hello!

There should be a plugin conflict because this plugin which you use is not a tested one and unfortunately, we can not provide support for untested plugins.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

If you want to move the theme to another website or change domain/migrate you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Bettina
tagDiv Staff

Hello!

Your link seems to be wrong. You should take the link while you access your account, so you will know is the correct one. Please make sure that your account is properly connected as you can see here: https://forum.tagdiv.com/instagram-widget/

Thank you!

Bettina
tagDiv Staff

Hello!

If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
If not then, we need to take a look. Please send an email at contact@tagdiv.com and provide wp-admin,so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Bettina
tagDiv Staff

Hello!

I’ve checked your website and I can access your mobile menu, but you have just one category. You can set up another menu there.

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information, screenshots and your website link in order to help you.

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information, screenshots and your website link in order to help you.

Thank you!

Bettina
tagDiv Staff

Hello!

Edit the homepage with TagDiv Composer, access Website Manager click on Header -> Mobile Menu(you should be able to see your mobile version in Composer now), and set your correct header as Global template, hit the button save.
If the problem is still there, then check in the theme panel settings if you have set up the logo from your mobile version and remove it (Newspaper -> Theme panel -> Header -> Logo and favicon).

Thank you!

Bettina
tagDiv Staff

Hello!

You can search about category template from Cloud Library or you can create one which is suitable for your needs. All are created in TagDiv Composer plugin: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Bettina
tagDiv Staff

Hello!

I’ve checked your page which you provided and it seems to work.
Please clear your cache(also from your browser) and try again.

Thank you!

Bettina
tagDiv Staff
Bettina
tagDiv Staff

Hello!

In order to edit a page/post with TagDiv Composer you need to use a PRO/cloud template and not a default one. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Bettina
tagDiv Staff

Hello!

If you want to move the theme to another website or change domain/migrate you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Bettina
tagDiv Staff

Hello!

One thing that you need to know before is that mobile pages which you use is not compatible with AMP at the moment.
Unfortunately, AMP is faster and works better only with Mobile Theme, because it is not compatible with cloud templates.
From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit from AMP.
Check our documentation about this plugin here:
https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Bettina
tagDiv Staff

Hello!

That option is available for flex blocks, but not for big grid flex blocks.
A workaround for this custom title is to add separately the element called “Title”.

Thank you!

Bettina
tagDiv Staff

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Bettina
tagDiv Staff

Hello!

Access Newspaper -> Updates and you can choose which version you want from here: https://www.screencast.com/t/koQUowsCYQR and from Newspaper -> Plugins you can see which plugin you have active or not.

Thank you!

Bettina
tagDiv Staff

Hello!

By editing a page with TagDiv Composer you could delete elements but also the row called “Empty column”.
You could try to delete it like this: select the row, press the button delete from your keyboard, then with your mouse select “YES”.
Also you have another option too, check this: https://www.screencast.com/t/pxuOzYIIpcG

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, please make sure you have Standard pack plugin installed and active.
Please try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.

Thank you!

Bettina
tagDiv Staff

Hello!

I just replied to you in your own topic here: https://forum.tagdiv.com/topic/hello-support-duplicate-of-header-menus-at-the-footer-block/
Please, do not create another topic with the same issue.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

From what I see, it seems that you have installed Mobile theme plugin. If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results.

Thank you!

Bettina
tagDiv Staff

Hello!

My colleague just replied to your topic. Please continue the discussion there.

Thank you!

Bettina
tagDiv Staff

Hello!

By editing a page with TagDiv Composer you could delete elements but also the row called “Empty column”.
You could try to delete it like this: select the row, press the button delete from your keyboard, then with your mouse select “YES”.
Also you have another option too, check this: https://www.screencast.com/t/pxuOzYIIpcG

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, we do not have a tested plugin or a CSS to achieve this.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

Please provide more information, screenshots and your website link in order to help you.

Thank you!

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