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Bettina
tagDiv Staff

Hello!

Unfortunately, this element does not align also the picture.

Thank you!

Bettina
tagDiv Staff

Hello @ckoulatsi!

Please continue the discussion in your own topic.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, this will require custom work which is not covered by the support team.

Thank you!

Bettina
tagDiv Staff

Hello!

I just explained you above that you are not able to customize so much the mobile theme version. So, unfortunately, you can not move the elements on the page, but what you can do there is to deactivate some elements(show/not): https://www.screencast.com/t/mrZoW8PdiQUm
Also, with mobile theme plugin enabled, you can not change your footer.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/

If you want to use a mobile page, then you need to assign it to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Please note you should deactivate the Mobile theme plugin if you want to use mobile pages.

Thank you!

Bettina
tagDiv Staff

Hello!

I just checked your website and now all seems to work just fine.
This situation appear when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Or maybe you had this situation: https://forum.tagdiv.com/topic/website-look-is-different-in-mobile-browser/

Thank you!

Bettina
tagDiv Staff

Hello!

I just tested in the newest version of the theme and it seems working.
Try again and they should appear there when you create a post.
If the problem is still there, then you can contact us at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, Newspaper theme does not support RTL.
We are sorry for the inconvenience!

Thank you for your understanding!

Bettina
tagDiv Staff

Hi @whackedout!

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Bettina
tagDiv Staff

Hello!

Take a look at the video guide here: https://www.youtube.com/watch?v=tnkVapqhIHc
Some information here: https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/

Thank you!

Bettina
tagDiv Staff

Hello!

This seems to be from a plugin which you use or from a code because we don’t have this kind of widget in our theme.
Please try to set it again and see the results!

Thank you!

Bettina
tagDiv Staff

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

Try to add this CSS code like this:

.tagdiv-type ul li:not(.blocks-gallery-item), .tagdiv-type ol li:not(.blocks-gallery-item) {
line-height: 1!important;}

Thank you!

Bettina
tagDiv Staff

Hello!

Please take a look in our tutorial here: https://forum.tagdiv.com/facebook-share/

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide your website link in order to help you efficiently.

Thank you!

Bettina
tagDiv Staff

Hello!

Please re-check if you have the description when you edit the product, clear your cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello @cakvalasc!

1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

You can disable/enable sticky mobile menu and main menu when you access Website Manager, like this: https://www.screencast.com/t/EdpjIpsBHunx

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide more information about your issue, which demo you use, screenshots and your website link in order to help you.

Thank you!

Bettina
tagDiv Staff

Hello!

Click on the element and verify if you have set up an offset and let the field empty.

Thank you!

Bettina
tagDiv Staff

Hello!

It depends also how you apply your SVG code for the image. Please re-check the codes to be correct written there.

Thank you!

Bettina
tagDiv Staff

Hello!

We are trying to fix this issue in the future updates.

Keep in touch!

Bettina
tagDiv Staff

Hello!

In the most cases the issue was the update of the plugins also: new theme update and old plugin versions.
I’m glad that you could update the theme successfully and had no issue with the new update. Normally, it should be no problem because we tested before as possible as we could and we are still improving more and more Newspaper theme.

Thank you for your kind words!

Bettina
tagDiv Staff

Hello!

We will take in consideration your query.

Thank you!

Bettina
tagDiv Staff

Hello Yves!

If your settings are missing from theme panel, then make sure you have Standard Pack installed and active.
If you use a cloud/PRO template, then please try to re-install TagDiv Composer plugin.

Hope that helps you!

Thank you!

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